PC Randomly Freezing

[nizzy]

Hello. I am new here. I am having issue with my PC randomly freezing. It most often happens while having a video playing in one browser window and browsing the internet in another window. The PC seems to unfreeze immediately after hitting CTRL + ALT + DELETE keys simultaneously. The PC is custom built by a local PC company. I will mention this is the second PC I have received from them. I had returned the original PC as I was having the same issue. I have experienced this issue in both Chrome and Edge browsers.

The specs for this PC are:
OS: Windows 10 Pro (has no pending updates)
Processor: 11th Gen Intel(R) Core™ i9-11900KF @ 3.5GHz
Graphics Card: NVIDIA GeForce RTX 3070 Ti

If anyone can help narrow down why this issue is occurring, it would be greatly appreciated.

Thanks!

[Malnutrition]

These two logs will help others assist you.

Speccy Scan.

[ul]
[li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]

---

Get System Info Log.

Include in your next reply a Get System Info log.
Save it to your desktop when complete.
Once you have the file on your desktop, then upload it here, and Here.
Copy the URL after your report is loaded.
Then send us the link.

[Bruce]

@nizzy - you have logged in since your OP and haven’t updated - any news?

[nizzy]

@Bruce - I have not experienced the issue since creating this post. Once the issue occurs again, I will update here. Thanks!

[Bruce]

no worries.
let’s leave this open for a few days and see how it goes.

[nizzy]

The freezing issue has happened again.

Here is a link to the snapshot published by Speccy: http://speccy.piriform.com/results/j...W5ocnPykJuevVs

I have uploaded to the GetSystemInfo log to: GetSystemInfo (GSI) Parser: PC Compatibility Checker

Thanks.

[Malnutrition]

Can you perform a clean boot on the machine and see if you experience any freezing.

List your power supply as well please.

@Pyro
@Bruce
@PeterOz

[Pyro]

Strange, I’m not seeing any info pulled up on your ram.

Press CTRL + Shift + ESC, click more details, click on performance, and then click on memory, take a screenshot of this part of your screen and upload it.

Power supply info will be very helpful.

In the meantime I can offer a shotgun approach for basic troubleshooting:

This is my laundry list, it’s a good starting point for troubleshooting and should get you an idea what’s going on:

1. Try running the following programs, also try to keep at least 25-30% of your disks as free space.

Run Disk Cleanup (check all the boxes) this will delete things such as your recycling bin, so make sure you don’t have any files you want to keep.

Run Defragment and Optimize Drives, run this on your drives.

1. Disable any overclocking or changes to power/performance settings

Turn off XMP/any overclocking you may have done (if any)

Settings > System > Power and sleep > Additional power settings
Make sure your power plan is set to balanced, anything else could tamper with the wrong settings and cause issues.

1. Check for Operating System Corruption

Right click on the Windows logo in the bottom left and select Windows Powershell (Admin)
Run these three commands separately:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.

Note: It doesn’t hurt to make a system backup before you make all these changes, save any important files of folders. While these changes shouldn’t cause any issues, better to be safe than sorry.

1. Unplug unnecessary devices.

If you have a gamepad, extra monitor, external hard drive/flash drive, or anything that is not essential to using the computer plugged in, unplug it.

Once you have completed all of these tasks, restart it (using the restart option in the power menu) and re-test.

[Bruce]

let’s see if Mal’s Safe Mode test highlights anything and if Pyro’s housekeeping list changes things.

otherwise, all I have to add is your recently reloaded Windows - that would have been a good opportunity to not load all your other software, like Spotify, Razer, etc - in case it’s something that isn’t OS related.

I would also remove all non-essential peripherals, like printer, external drives, USB hubs etc.

if you need to reload Windows again, do that, then the chipset drivers then run the PC for a few days to see if it freezes.
if not, then add one extra bit of software at a time.

[nizzy]

@Malnutrition - I would like to report that running in the Clean Boot State did not fix the issue. I will take a look at the other replies on this post this evening and see if I can make any progress. Thanks for everyone’s suggestions!

As far as the power supply, on the pc builders page, it says “800W 80+ Gold Certified”. I believe the brand name is Apevia as the documentation that came with the case has Apevia on it.

[nizzy]

I am attaching a .png of the memory as requested.

[Bruce]

if it still mucked up in Safe Mode, that would suggest a hardware issue with either your processor, memory, motherboard, or drive.

[Pyro]

I believe the brand name is Apevia as the documentation that came with the case has Apevia on it.

Can you look into the side panel (Or take it off if needed) and tell me exactly what the model is? The only info I’m getting on Apevia PSUs is that they are no good at all, but it depends on which one you have.

For a 3070Ti you want a 900W 80+ Gold PSU from a reputable brand, Seasonic, EVGA, Corsair, Etc. Here is a list of PSUs and another of what you need for your hardware. The mark of quality usually carries a 7 or 10 year warranty.

If you have another GPU with a lower draw, I would try plugging that in to see if it helps, otherwise I would pull the GPU all together and see if you can get video output without it.

[Bruce]

@nizzy - where we at?

[Rustys]

abandoned closed.