Issues after trying to reset computer

[garciademueller]

I was trying to factory reset my Lenovo PC in order to wipe all of my files and personal data from it so that I could resell it to make some extra money, but I accidentally unplugged it while it was trying to reinstall windows 10 and now the screen just keeps telling me to click ok to restart the computer and continue reinstalling windows 10, but every time I do it just shows up with the same screen. I’ve tried this about 10 times and it hasn’t worked. I’ve even tried completely unplugging the computer twice but still nothing. Lenovo’s customer service was just a robot with pre programmed answers so that was no help, but hopefully one of you can help me.

[Bruce]

use Windows Media Creation Tool to create a bootable USB stick with the latest Win10 build on it.
obviously you’ll need access to another PC to achieve this.

then put that stick in your laptop, start it, and reload Win10 again, taking the opportunity to delete all current partitions when prompted.

[PeterOz]

I was trying to factory reset my Lenovo PC

Did you try this as a windows reset
or a builtin Lenovo reset
Model and serial number of lenovo would help
Or as Bruce suggest a fresh install gets rid of everything
And since you are selling it when you reinstall windows do not connect to the internet so you won’t be setting it up with your account

Reinstall Win 10 Fresh Install

Download the win 10 tool run it to recreate the flash drive – Must be minimum 8GB

Download Windows 10

Watch this video
How To Install Windows 10 From USB - YouTube
In the video at 2:54 you will notice it restarts the computer.
When you are doing this and you get to that point Remove the usb stick whilst it is restarting.
Also if you want to setup a local account instead of logging in with a Microsoft account
Turn off your wireless network and or remove the network cable.
This point is 3.32 in the video - Choose I don’t have internet.
If you want to log in with a Microsoft account then leave the network as is.

Before doing any install, it is a good idea to go to the support page for your system. Download the drivers you are going to need ie chipset, sound, video, wireless, etc. While win10 has a lot of native drivers, microsoft drivers are designed for ease of use and are NOT designed for any type of performance. Store these drivers on another usb or you can even just make a folder on your install usb when you are finished making the install usb. Copy the drivers into that folder.

When you are finished with the install, then install your drivers. Install the chipset first then the rest of them. Reboot each time when prompted.

From here a list on how to install Proper Installation Order for Windows Drivers

[Bruce]

@garciademueller - you logged in but not updated, do you still need help?

[Bruce]

abandoned