Issues with Factory Reset

[Rustys]

Have you tried the instruction from Post #3 to perform a fresh install if windows?

https://www.microsoft.com/en-us/soft...load/windows10

Could it be that the hard drive is faulty or something? (that’d really suck)
Bad registry files maybe?

yes, and including the install media that was used.

[Zasko]

Have you tried the instruction from Post #3 to perform a fresh install if windows?

https://www.microsoft.com/en-us/soft...load/windows10

yes, and including the install media that was used.

At the moment, I don’t have any extra USB storage device that I can spare to freshly install windows, and am not keen on buying a new one.
I’ll have to ask my local PC repair shop to do that for me.

yes, and including the install media that was used.

Sorry to ask, but could you explain what you mean by “install media”?
I’m not really sure what that is.

[Rustys]

Whatever you are using to reinstall, reset back t factory uses install media.

USB Drive, DVD,

[Zasko]

Whatever you are using to reinstall, reset back t factory uses install media.

USB Drive, DVD,

Ah, gotcha.
When it asks how I’d like to reinstall windows, it gives me the option to reinstall over the cloud, or locally via one of the internal drives I assume.
I’ve tried both.

[Bastet]

I reset it through Windows settings, which supposedly, from what I understood, was supposed to clean install Windows.
I’ll have my local computer shop clean & install Windows for me if necessary, as a last resort.
Thanks for the help though!

It’s easy to do a clean install, just ensure you save your personal files to an external hard drive or even better image your drive using Macrium or your preferred disk imaging software.
Make sure you have your PC‘s driver installation disc (if provided) or visit the manufacturer’s website & download all the drivers which are required.
Gather your software installation discs & downloaded software.
Download the Windows 10 media creation tool & choose to create USB media.
Insert the USB drive & reboot the PC, as soon as you see the manufacturer’s logo click the key which corresponds to the temporary boot menu key - this is often F7, F8,F12 depending on the PC maker.
Follow instructions to delete the partition containing Windows & continue with the installation. Once complete you should be asked to set up the PC again, when you reach the part where you’re asked to enter a key you should skip this & the PC will activate once connected to the internet If you sign in with a Microsoft account.

[Bruce]

(I don’t have a spare USB lying around atm to do it myself)
Thanks!

you can pick them up from almost any retail shop, from the electronics section.
you simply need an 8GB USB stick to load Windows onto via the creation tool.

but if you are upgrading that laptop to a SSD, then yes, might as well get the shop to do it all for you. (y)

[Zasko]

It’s easy to do a clean install, just ensure you save your personal files to an external hard drive or even better image your drive using Macrium or your preferred disk imaging software.
Make sure you have your PC‘s driver installation disc (if provided) or visit the manufacturer’s website & download all the drivers which are required.
Gather your software installation discs & downloaded software.
Download the Windows 10 media creation tool & choose to create USB media.
Insert the USB drive & reboot the PC, as soon as you see the manufacturer’s logo click the key which corresponds to the temporary boot menu key - this is often F7, F8,F12 depending on the PC maker.
Follow instructions to delete the partition containing Windows & continue with the installation. Once complete you should be asked to set up the PC again, when you reach the part where you’re asked to enter a key you should skip this & the PC will activate once connected to the internet If you sign in with a Microsoft account.

I don’t have a USB I can use at the moment.
From what I understand, my USB will be wiped during the process, which is why I’m going to have my PC repair guy do it for me.
I’m having them install an SSD and some RAM anyways.

[Bruce]

no worries.
lets close this then for now and you can PM any staff member if you want it re-opened.