Issues with Factory Reset

[Zasko]

Hello,
I’m attempting to do a full factory reset on a Windows 10 laptop of mine (Lenovo Legion Y520).
I plan on using it exclusively for educational/production purposes and would like to start completely fresh.
After resetting, windows prompts me to login to my account from before the reset instead of starting from the windows initialization setup. Upon entering my password, it won’t allow me to login and instead gives me a message, which says:
“The User Profile Service service failed the sign-in. User Profile cannot be loaded.”
Probably worth mentioning that I’ve tried clicking restart while holding shift to enter the troubleshooting menu and factory resetting again from there, but the same problem occurs.
Does anyone know a potential fix?
Any help is appreciated.
Thanks,

[Bastet]

Please check the suggestions here:

https://www.tenforums.com/user-accounts-family-safety/176660-how-purify-corrupt-user.html

If non of them work then you may need to clean install Windows.

[Bruce]

not sure on the process you are using to re-install Windows, but try this one.

download Windows Media Creation Tool from Microsoft.
use that to get the latest Win10 build and burn it to a bootable USB stick.
change the boot order in BIOS to use the USB option first.
with the stick plugged in, reboot the PC, and during the install process, take the opportunity to remove all current partitions.

[Zasko]

@Bastet
Did you read my entire post? The problem isn’t the corrupt user account.
My problem is that there aren’t supposed to be any user accounts remaining after a factory reset…
It should act as if I just turned on a brand new laptop and prompt me to set up Windows.

Please check the suggestions here:

https://www.tenforums.com/user-accounts-family-safety/176660-how-purify-corrupt-user.html

If non of them work then you may need to clean install Windows.

[Zasko]

not sure on the process you are using to re-install Windows, but try this one.

download Windows Media Creation Tool from Microsoft.
use that to get the latest Win10 build and burn it to a bootable USB stick.
change the boot order in BIOS to use the USB option first.
with the stick plugged in, reboot the PC, and during the install process, take the opportunity to remove all current partitions.

Is that all I can really do?
I’d like to try other diagnostics (if there are any) before I go wiping and reinstalling Windows manually.
I’ve tried both reinstalling from the cloud and locally from the PC.
Pretty frustrating stuff.

[Bruce]

in your first post you say you want to do a full factory reset and want to start completely fresh - the process I gave will do exactly that.

I still don’t know what process you have used, but it can’t have been full factory reset otherwise you would not still be seeing leftover stuff you already have on your PC.

[Bastet]

@Bastet
Did you read my entire post? The problem isn’t the corrupt user account.
My problem is that there aren’t supposed to be any user accounts remaining after a factory reset…
It should act as if I just turned on a brand new laptop and prompt me to set up Windows.

I did & it stated the user profile failed to start so imo is corrupt.
Did you clean install Windows or just reset it? If you clean installed Windows then it would offer you the option to set up Windows again

[phillpower2]

I still don’t know what process you have used, but it can’t have been full factory reset otherwise you would not still be seeing leftover stuff you already have on your PC.

Read the thread from the OP and would have to agree, only a refresh would leave behind any traces of a users previous activity.

Zasko;

See Lenovo One Key information here

[Zasko]

in your first post you say you want to do a full factory reset and want to start completely fresh - the process I gave will do exactly that.

I still don’t know what process you have used, but it can’t have been full factory reset otherwise you would not still be seeing leftover stuff you already have on your PC.

From what I know, it’s supposed to reinstall Windows during the factory reset process, but I guess it’s failing to do so.
I’ll be taking it to a shop soon to install a new SSD, so I’ll probably ask them to wipe and reinstall Windows for me.
(I don’t have a spare USB lying around atm to do it myself)
Thanks!

[Zasko]

Read the thread from the OP and would have to agree, only a refresh would leave behind any traces of a users previous activity.

Zasko;

See Lenovo One Key information here

Ah, that Lenovo OneKey Recovery software looks useful, wasn’t aware it existed, but I’ll check it out.
Hopefully, I can figure out how to access it.
Thanks a lot!

[phillpower2]

(y)

[Zasko]

I did & it stated the user profile failed to start so imo is corrupt.
Did you clean install Windows or just reset it? If you clean installed Windows then it would offer you the option to set up Windows again

I reset it through Windows settings, which supposedly, from what I understood, was supposed to clean install Windows.
I’ll have my local computer shop clean & install Windows for me if necessary, as a last resort.
Thanks for the help though!

[Rustys]

Is this the same system that you stated that you successfully resetting here?

https://pchelpforum.net/t/taskbar-search-box-not-responding-opening.74879/page-2#post-144680

[Zasko]

So, after trying a factory reset via pressing the NOVO button with a sim ejector, which underwhelmingly took me back to the usual blue windows recovery menu, I later came back to my laptop with a loading screen simply reading “Undoing Changes.” Afterward, it went back to the lock screen, where I found my old accounts once again.
I’m kinda at a loss here…
Could it be that the hard drive is faulty or something? (that’d really suck)
Bad registry files maybe?

[Zasko]

Is this the same system that you stated that you successfully resetting here?

https://pchelpforum.net/t/taskbar-search-box-not-responding-opening.74879/page-2#post-144680

No friend, that post was about my gaming desktop.
Unfortunately, I bought this Lenovo Legion Y520 a while back in 2017 to play some slightly demanding video games.
The listing said it came with a GTX 1050ti but, to my surprise, arrived with a GTX 1050. That’s all kinda irrelevant tbh, sorry about that.
But yeah…
It should serve decently as a productivity laptop with some slight upgrades, and maybe some lower-end gaming.
Which is what I’m in the process of trying to do now.