Update Issues

[Penfold7]

One of my Windows 10 systems is struggling to install an update KB5013942. It keeps trying to install but always fails with the error 0x80073701.
I have tried many things, running the DISM tool, sfc/scannow. This found some corrupt files and repaired them, but still the update fails to install. I have deleted the contents of the software distribution downloads folder.
Tried windows update trouble-shooter, and also manually reset the windows update components as well. Still nothing appears to work.
Ive downloaded the stand alone installer, but this also fails to update, even when Ive tried using a clean boot.

Can anyone offer any other advice, or is this update essential or not. If it is, then my next step would be to try an unplace reinstall of windows.

The system is a Toshiba Satellite Laptop, running Windows 10 21H2 Build 19044.1586

Thanks

[veeg]

Hello

Do you have the latest win 10 ?

[Penfold7]

As far as I know. Isn’t 21H2 the latest build.

[veeg]

See if this helps:

[MEDIA=youtube]1A1-79nyuaE[/MEDIA]

[Penfold7]

Thanks veeg. I’ll have a look at that tomorrow.

[Malnutrition]

A repair install with an inplace upgrade, may be the way to go if the troubleshooting steps in the video do not help .

[Bastet]

Have you tried resetting the update components?
Open cmd prompt/powershell with admin & enter:
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak
Ren %Systemroot%\SoftwareDistribution\Download Download.bak
Ren %Systemroot%\System32\catroot2 catroot2.bak
Del “%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat”
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
Restart the PC & try updating again.

And/or:
Search for services.msc & find Windows Update & ensure it is set to Automatic.

If yes then as @Malnutrition says an in-place repair may be needed.

[Penfold7]

There were no troubleshooting steps in the video… I did reset the update components, but I did it with a batch file from a Windows 10 forum, linked from a webpage that tries to fix the issue. I will try your way as well firstly before trying an inplace reinstall.

[Penfold7]

Thanks @Bastet
Tried your script, but get errors like access denied when attempting to rename folders even when disconnected from the internet. Also it could not fine the
Del “%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat”
Anyhow rebooted again, and it now tells me I am up to date, even though the offending update doesn’t look like its been applied

[Bastet]

Sometimes an update can install but still be listed for some reason, that’s why a restart is often required after updating. Another suggestion is that the update has been pulled or has been superseded by a newer update which your PC has downloaded.
I would consider an in-place upgrade if the commands failed or gave errors.

[Bruce]

@Penfold7 - any news?

[Penfold7]

Seems to be ok, update still not listed. Think I will wait for the next patch Tuesday, see if a newer update supercedes this one. Searching around, I’m not the only one who has this issue

[Bruce]

no worries.
let’s close this now and if you have a repeat issue, PM any staff member for it to be re-opened.