Microsoft apps crashing on startup

[de_Patrick]

Whenever I try to launch Xbox app, Microsoft store or even Nvidia control panel, it crashes on startup, will probably be more Windows apps
What I was dealing with was that I had this issue in this Xbox app which required me to change my default safe location in Windows settings. When I did that it resolved in an error, which I fixed and probably did some unnecesarry stuff which lead to these current issues. Let me describe what I did for the safe location error which is most probably the reason why these apps aren’t working now. I tried deleting the WindowsApps folder on C: (my system drive), deleted most files there, some were left there since Windows kept saying that the files are opened by some program - this made the search icon and nvidia control panel icon dissapear from the Windows bar. Then I went to temp data folder and deleted all the files there. fixed the safe location issue however can’t open these apps now.
Official Microsoft support suggests to update Windows (did that without result) or fix this trough Microsoft Store -(can’t open that one since it crashes on startup).
Any help greatly appreciated.

[Bruce]

if you create another login user account and sign in under that new profile, does the App store work then?

[Bastet]

Right click on start & choose powershell with admin & enter:
SFC /SCANNOW
DISM /Online /Cleanup-Image /StartComponentCleanup
DISM /Online /Cleanup-Image /RestoreHealth

[de_Patrick]

if you create another login user account and sign in under that new profile, does the App store work then?

Tried that on already existing accound, even created a new one and no, they don’t work there
In case this is helpful, when I tried searching for microsoft store on that account it only found “ms-resource:StoreTitle”
Also when searching for these apps in the search bar no icons were showing

[de_Patrick]

Right click on start & choose powershell with admin & enter:
SFC /SCANNOW
DISM /Online /Cleanup-Image /StartComponentCleanup
DISM /Online /Cleanup-Image /RestoreHealth

After doing the SFC SCANNOW this message appeared
Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag

Attaching the CBS.Log file
Those 2 other cleanups worked without problem, but still didn’t fix my problem

[Malnutrition]

Speccy Scan.

[ul]
[li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]

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Step 2: Get System Info Log.

Include in your next reply a Get System Info log.
Save it to your desktop when complete.
Once you have the file on your desktop, then upload it here.
Copy the URL after your report is loaded.
Then send us the link.

[de_Patrick]

Speccy Scan.

[ul]
[li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]

---

Step 2: Get System Info Log.

Include in your next reply a Get System Info log.
Save it to your desktop when complete.
Once you have the file on your desktop, then upload it here.
Copy the URL after your report is loaded.
Then send us the link.

Speccy Scan link: http://speccy.piriform.com/results/K...gGf2KJq4YFqlXm
System info log link: GetSystemInfo (GSI) Parser: PC Compatibility Checker

[Bastet]

Once you have run the dism commands please re-run the sfc command & see if it can now repair the corruption.

[Malnutrition]

Download Geek Uninstaller and remove the following programs, Use force removal if needed.

AVG Update Helper - 1.8.1207.2
Avira - 1.2.159.25097
Spy Emergency 2020-25.0.800

Run the AVG removal tool.

https://www.avg.com/en-us/avg-remover

Run the Avira Removal tool.

http://install.avira-update.com/package/regcleaner/win32/en/avira_registry_cleaner_en.exe

Reboot your machine and check the issue.

[de_Patrick]

Once you have run the dism commands please re-run the sfc command & see if it can now repair the corruption.

So I did the sfc command, it said the same thing like before:
(Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag)

Ran the dism commands, re-ran the sfc and it said this:
“Windows Resource Protection did not find any integrity violations”

Restarted computer, did the sfc command once more and said again
“Windows Resource Protection did not find any integrity violations”

Did not solve anything

[de_Patrick]

Download Geek Uninstaller and remove the following programs, Use force removal if needed.

AVG Update Helper - 1.8.1207.2
Avira - 1.2.159.25097
Spy Emergency 2020-25.0.800

Run the AVG removal tool.

https://www.avg.com/en-us/avg-remover

Run the Avira Removal tool.

http://install.avira-update.com/package/regcleaner/win32/en/avira_registry_cleaner_en.exe

Reboot your machine and check the issue.

Uninstalled Avira and Spy Emergency trough the Geek Unsintaller
Geek didn’t find the AVG Update helper so I uninstalled the AVG through the removal tool you linked
Restarted computer and nothing happed, issues still here

[Malnutrition]

Download the windows all in one repair tool.
Boot the computer into safe mode.
Right click Run it as admin with the preset option, All repairs.

[ATTACH type=“full” alt=“1651352519857.png”]9636[/ATTACH]

[de_Patrick]

Did that, however the microsoft store dissapeared completly aswell as other Windows apps like the default photo viewer, xbox, audio console, notes, even the Control Panel is gone
Was that meant to happen? If so, is there a way you can get all the default Windows apps in some sort of package?

[Malnutrition]

I’ve never seen the tool do that.

This tool should be able to restore default apps.

https://www.oo-software.com/en/ooappbuster

If not then are the apps still available on a different profile. Perhaps enable the built in admin account.

[Malnutrition]

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

Might be worth performing a repair install…