New installed HDD problem

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  • Cvetkovic
    PCHF Member
    • Mar 2022
    • 17

    #1

    New installed HDD problem

    Hi, I’ve just installed new HDD into my PC.
    It is 1TB HDD, and I already had SSD in my pc.
    When I installed HDD into PC and installed it on windows it changes my resolution.
    My monitors resolution is 1360 x 768, and before installing hdd it says its recommended, now in recommendation is 1024 x 768,
    Any fix?
  • PeterOz
    PCHF Technical Response Team
    • Mar 2021
    • 4181

    #2
    If this is a brand name computer E.g. HP, Dell Et cetera could you supply the
    Make, Model and serial number.
    If this is not a brand name.
    Could you supply the make and model of your motherboard

    Comment

    • Cvetkovic
      PCHF Member
      • Mar 2022
      • 17

      #3
      Originally posted by PeterOz
      If this is a brand name computer E.g. HP, Dell Et cetera could you supply the
      Make, Model and serial number.
      If this is not a brand name.
      Could you supply the make and model of your motherboard
      Ugh im not sure if u could call it brand because its pre built pc that i bought from tech store in my country.
      It is called β€œAltos Renoir Pro” link
      Motherboard is Gigabyte AM4 520M-H

      Specs are:
      Ryzen 3 4300GE
      16 gb DDR4
      Radeon TM Graphics (I think it is vega 6)
      ssd 256 gb kingston
      and i have installed new hdd 1tb by myself in pc and then my resolution started to f*ck up

      Comment

      • PeterOz
        PCHF Technical Response Team
        • Mar 2021
        • 4181

        #4
        First go here https://www.gigabyte.com/Motherboard...driver-chipset
        download and install chipset drivers.
        To get the correct graphics drivers
        Can you Download and run and then post. Speccy - Free Download
        To post: CCleaner Support Community Note you do not have to include the speccy report here just the link.

        C

        Comment

        • Cvetkovic
          PCHF Member
          • Mar 2022
          • 17

          #5
          Sorry I answer you this slowly, here is snapshot.

          @PeterOz

          Comment

          • PeterOz
            PCHF Technical Response Team
            • Mar 2021
            • 4181

            #6
            Hi
            You are running Windows Enterprise
            Which is used in Business or Education
            As per our rules we are unable to help in this matter.
            You need to talk to your IT department

            Comment

            • Cvetkovic
              PCHF Member
              • Mar 2022
              • 17

              #7
              Originally posted by PeterOz
              Hi
              You are running Windows Enterprise
              Which is used in Business or Education
              As per our rules we are unable to help in this matter.
              You need to talk to your IT department
              I am running w10 version of os, its my home personal PC.

              Comment

              • Cvetkovic
                PCHF Member
                • Mar 2022
                • 17

                #8
                Here, I’ve downgraded to Windows 10 Pro.

                Comment

                • PeterOz
                  PCHF Technical Response Team
                  • Mar 2021
                  • 4181

                  #9
                  Sorry for the delay
                  Can you go here Click On Me and download and install the top 2 chipset drivers
                  AMD Chipset Driver
                  [3.10.22.706]
                  51.66 MB
                  2022/02/18

                  AMD APU Driver
                  [21.30.14]
                  587.84 MB
                  2021/10/13

                  Reboot and test

                  Comment

                  • Cvetkovic
                    PCHF Member
                    • Mar 2022
                    • 17

                    #10
                    Originally posted by PeterOz
                    Sorry for the delay
                    Can you go here Click On Me and download and install the top 2 chipset drivers
                    AMD Chipset Driver
                    [3.10.22.706]
                    51.66 MB
                    2022/02/18

                    AMD APU Driver
                    [21.30.14]
                    587.84 MB
                    2021/10/13

                    Reboot and test
                    I did, nothing changed.

                    Comment

                    • PeterOz
                      PCHF Technical Response Team
                      • Mar 2021
                      • 4181

                      #11
                      So you had both drives in the computer when you installed windows ?
                      If the original drive that worked is still in the computer what drive does it show as D: E: etc.

                      Comment

                      • Cvetkovic
                        PCHF Member
                        • Mar 2022
                        • 17

                        #12
                        Originally posted by PeterOz
                        So you had both drives in the computer when you installed windows ?
                        If the original drive that worked is still in the computer what drive does it show as D: E: etc.
                        No i only had SSD, i ran out of storage space so i bought HDD and then i installed it, before buying hDD i did install windows on my ss drive.

                        Comment

                        • Cvetkovic
                          PCHF Member
                          • Mar 2022
                          • 17

                          #13
                          When i set resolution of mine monitor i have black line on left side, size almost like taskbar and i cant move mouse on it.

                          Comment

                          • PeterOz
                            PCHF Technical Response Team
                            • Mar 2021
                            • 4181

                            #14
                            I understand that you had ssd only.
                            You then put in a hdd.
                            When you installed windows on hdd was ssd still in computer?
                            Where is ssd now

                            Comment

                            • Cvetkovic
                              PCHF Member
                              • Mar 2022
                              • 17

                              #15
                              Originally posted by PeterOz
                              I understand that you had ssd only.
                              You then put in a hdd.
                              When you installed windows on hdd was ssd still in computer?
                              Where is ssd now
                              No, no.
                              Mine operating sistem is installed on SSD, i ran out of space on SSD (Wich windows is on) and then i bought and installed (phisically) new hdd for more storage.

                              Comment

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