Recovery

[Marty]

Hi so when I boot up my pc it says your pc needs to restart well restart it for you and then I get a recovery screen the error code is 0cx0000001 and I can’t use command prompt what should I do

[Rustys]

Have you attempted to access Safe Mode?

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

Have you tried to access the command Prompt from the Windows install media?

[Bruce]

typically that error is from corrupted system files.
which in itself may be caused by a faulty hard drive.

what have you attempted so far?

apart from what has already been suggested, have you tried getting into the Advanced System Options (ASO) menu?

ASO can be accessed via these methods; How to Access Advanced Startup Options in Windows 10 in 7 Easy Ways – TechCult
but I’ve found the best option when the PC won’t start properly is to turn the PC on, as Windows tries to load, force a shutdown by holding in the power button, repeat this a few times and eventually you’ll get something like “we are having trouble starting, please wait, preparing Windows” or the like.

once in the ASO menu, you can try using restore points, or more likely in this case, a Reset PC, keeping personal files and apps.

[Bruce]

@Marty - still need help?