Black screen while updating windows on a freshly build PC - HELP

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  • Jakov
    PCHF Member
    • Mar 2022
    • 1

    #1

    Black screen while updating windows on a freshly build PC - HELP

    So I just finished building my first PC. Almost everything went smoothly, I booted from a USB flash drive on which I had the windows installation media installed. I was able to go through the initial setup of both Windows 10 and 11. The problem occurs once I try to connect the PC to the internet and all the updates start coming in. While downloading/installing the updates, my screen goes black, the monitor shows that there is no signal and it stays black. If I try to restart the computer and boot from the drive I installed windows on the black screen persists. I am however able to enter BIOS on the PC.

    I’ve tried reinstalling both windows 10 and 11 several times and nothing changes, as soon as I connect the device to the internet, the screen goes black. I am using an old VGA monitor with a display port adapter to connect to my GPU, but I’m not sure if that is the issue here.

    Any thoughts?

    PC specs:

    CPU: Intel Core i5-12400F 2,50 GHz (Alder Lake-S)

    GPU: Sapphire Nitro+ Radeon RX 6600 XT Gaming OC 8G, 8192 MB GDDR6

    Motherboard: Gigabyte B660M DS3H DDR4, Intel B660 Mainboard - Sockel 1700, DDR
    • BIOS version: F2 (10/29/2021)

    Storage: Gigabyte NVMe SSD, PCIe 3.0 M.2 Typ 2280 - 512 GB

    RAM: Corsair Vengeance RGB RS, DDR4-3600, CL18 - 16 GB Dual-Kit, schwarz

    PSU: PHANTEKS AMP 80+ Gold Power Supply, Modular - 650 Watt
  • PeterOz
    PCHF Technical Response Team
    • Mar 2021
    • 4181

    #2
    How have you installed windows 10 and 11 at the same time?
    Install windows 10 first - only 10
    Go here Click On Me and download and install the chipset drivers - BEFORE windows update.
    TEST

    Comment

    • PeterOz
      PCHF Technical Response Team
      • Mar 2021
      • 4181

      #3
      Make sure you change the drop down arrow next to Driver OS from All to windows 64

      Comment

      • PeterOz
        PCHF Technical Response Team
        • Mar 2021
        • 4181

        #4
        Also have you used xmp in the bios ? If yes you need to turn it off
        Your ram is 3600 DDR4
        Your CPU takes 3200 DDR4 https://ark.intel.com/content/www/us...-4-40-ghz.html

        Comment

        • Bruce
          PCHF Member
          • Oct 2017
          • 10697

          #5
          @Jakov - any updates?

          Comment

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