after BSOD pc cannot find my HDD so it cant boot to windows

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  • Alvin_Riven
    PCHF Member
    • Feb 2022
    • 10

    #1

    after BSOD pc cannot find my HDD so it cant boot to windows

    My issue is i was getting BSOD while just either browsing the internet with chrome, on discord calls, using file explorer and during the password log in screen. Every BSOD had different stop codes but the most popped ones was CRITICAL PROCESS DIED and UNEXPECTED STORE EXCEPTION. After every BSOD my pc will start up but wont boot into windows because it cant find my HDD i even went into BIOS and it didnt find it.

    its only after running the setup (picture in the attached file) it boots to windows normally and is able to find my HDD. Now since my pc couldnโ€™t boot up windows after the BSOD restarts it canโ€™t create a minidump file so Iโ€™m kind of screwed here. I have fresh installed windows 10 also wiping my HDD of all data and it didnโ€™t work(this was before installing any drivers except for windows basic drivers), i have also ran the sfc / scannow, DISM and check hard disk on CMD and they found no problems, i have ran windows memory diagnostic tool and it found no problems with my ram and i also ran windows HDD checker and crystaldiskinfo and they found no problems. I also tried seeing if my PSU was the issue by playing games such as dying light 2, warhammer 2 and halo infinite all on high for multiple hours which didnt cause any shut offs or BSOD. So what is causing my BSOD? Is the cause my HDD or PSU since both are well over 6 years old while all my other pc parts are relatively new ( 1-2 years old).
  • Rustys
    PCHF Member
    • Jul 2016
    • 7862

    #2
    while waiting for someone to respond lest start here.

    Are you still getting the BSOD?

    Have you turned on the minidump files?

    When they system goes through the post are there any beep codes that present?

    Have you tried reseating the HDD?

    When you ran the check disk what switched did you use?

    Comment

    • Alvin_Riven
      PCHF Member
      • Feb 2022
      • 10

      #3
      the BSOD doesnt happen after the POST set up only after i shut it down and boot it up the next day it usually freezes at the password log in screen or just in the desktop

      i have turned on minidump files but the problem that seems to me is it cannot boot to windows after the BSOD so it enters the POST SET UP thing so my os probaly cant write the file.

      when the sytem goes through the post there isnt any beeping heard or clicking from the pc

      I have tried reseating the HDD prior before the fresh install but unfortunately it didnt work :c

      what do you mean what switched i used? not well versed in computers but i did the check disk command on my C drive which has my windows installed

      Comment

      • Rustys
        PCHF Member
        • Jul 2016
        • 7862

        #4
        Originally posted by Alvin Riven
        what do you mean what switched i used? not well versed in computers but i did the check disk command on my C drive which has my windows installed
        when you ran the chkdsk /f /r /b /???
        Reference article for the chkdsk command, which checks the file system and file system metadata of a volume for logical and physical errors.


        Have you check to see if the system is writing the dump logs
        Which should be located here C:\Window\Minidump.dump

        Comment

        • Alvin_Riven
          PCHF Member
          • Feb 2022
          • 10

          #5
          ive checked the folder but there isnt one with the minidump.dump name il run checkdisk again and see if it pops up on the reboot

          Comment

          • Rustys
            PCHF Member
            • Jul 2016
            • 7862

            #6
            Here is the way to run Check Disk using the command prompt


            Here is how to retrieve the information from the Check Disk

            Comment

            • Alvin_Riven
              PCHF Member
              • Feb 2022
              • 10

              #7
              Thank you Rusys managed to get the file by using powershell

              Comment

              • Rustys
                PCHF Member
                • Jul 2016
                • 7862

                #8
                There are not USB storage devices connected when the system boots?

                Have you tried resetting the BIOS back to factory?
                Originally posted by Alvin Riven
                Is the cause my HDD or PSU since both are well over 6 years old
                That is a possibility just because nothing is showing does not mean that there is something wrong. The older parts get the less stable and warn out they become.

                Can you post complete system specs including the make and model of the PSU?

                Comment

                • Rustys
                  PCHF Member
                  • Jul 2016
                  • 7862

                  #9
                  This will show us some errors or hic ups that the system is having.

                  Download MiniToolBox and save the file to the Desktop. Right click on the file and select Run as Admin

                  Close the browser and run the tool, check the following options.

                  Select all

                  Click on Go.

                  Post the contents of the file called MTB.txt or attach the file to your next post

                  EDITED:
                  Originally posted by Alvin Riven
                  I have fresh installed windows 10 also wiping my HDD of all data
                  Where and how was the install media created.

                  Comment

                  • Alvin_Riven
                    PCHF Member
                    • Feb 2022
                    • 10

                    #10
                    There are not USB storage devices connected when the system boots? sry again what do you mean by this? by usb storage devices do you mean the HDD itself or like an external USB stick?

                    my system specs are:
                    OS: Version 21H1 Os build 19043. 1466
                    Bios: version 3211
                    CPU: AMD ryzen 3600
                    Motherboard: Asus prime b450m-a
                    Ram: G.skill ripjawsV DDR4 3200 MHz 2x8gb
                    SSD/HDD: HDD ST1000DX001-1CM162 (from my old prebuilt also a Seagate HDD)
                    GPU:Nvidia geforce rtx 2060 6gb
                    PSU: Asus delta dps 500ab 6-a 500W (this PSU is from my old pre built which still works fine with no heat or coil whine problems)
                    Chassis: fractal design focuss G ATX-case

                    Comment

                    • Alvin_Riven
                      PCHF Member
                      • Feb 2022
                      • 10

                      #11
                      Here is the MTB file.
                      the install media was made by the windows 10 cloud download option when i chose to reset everything from windows recovery tools

                      Comment

                      • Rustys
                        PCHF Member
                        • Jul 2016
                        • 7862

                        #12
                        Originally posted by Alvin Riven
                        GPU:Nvidia geforce rtx 2060 6gb
                        according to the specs for this card it requires that it be a 500-watt PSU.



                        It could very well be that your PSU is starting to go.

                        [ATTACH type=โ€œfullโ€ width=โ€œ522pxโ€ alt=โ€œPSU.pngโ€]8971[/ATTACH]

                        Reference as you can see that that PSU does not have enough power to run the current GPU and with it being as old as it should be replaced.

                        [ATTACH type=โ€œfullโ€ width=โ€œ687pxโ€ alt=โ€œCorsair TX650 info sticker (2).jpgโ€]8972[/ATTACH]
                        Originally posted by Alvin Riven
                        by usb storage devices do you mean the HDD itself or like an external USB stick?
                        Yes, USB sticks weather they are external HDD and or thumb drives.

                        Here is so you can create a USB thumb drive for windows 10. This way you have it if needed.

                        https://www.microsoft.com/en-us/soft...load/windows10

                        Comment

                        • Alvin_Riven
                          PCHF Member
                          • Feb 2022
                          • 10

                          #13
                          i made the change over 1 year ago and its been running fine with this PSU tho i am planning on changing it to a newer one this year but could it rly be the cause after working for over 1 year?

                          Comment

                          • Alvin_Riven
                            PCHF Member
                            • Feb 2022
                            • 10

                            #14
                            Originally posted by Rustys
                            according to the specs for this card it requires that it be a 500-watt PSU.



                            It could very well be that your PSU is starting to go.

                            [ATTACH type=โ€œfullโ€ width=โ€œ522pxโ€ alt=โ€œPSU.pngโ€]8971[/ATTACH]

                            Reference as you can see that that PSU does not have enough power to run the current GPU and with it being as old as it should be replaced.

                            [ATTACH type=โ€œfullโ€ width=โ€œ687pxโ€ alt=โ€œCorsair TX650 info sticker (2).jpgโ€]8972[/ATTACH]

                            Yes, USB sticks weather they are external HDD and or thumb drives.

                            Here is so you can create a USB thumb drive for windows 10. This way you have it if needed.

                            https://www.microsoft.com/en-us/soft...load/windows10
                            if i make a fresh install with the usb windows media tool can i make it on top of my current windows? or do i just completely wipe out the data from all partitions when the media tool pops

                            Comment

                            • Rustys
                              PCHF Member
                              • Jul 2016
                              • 7862

                              #15
                              Originally posted by Alvin Riven
                              if i make a fresh install with the usb windows media tool can i make it on top of my current windows? or do i just completely wipe out the data from all partitions when the media tool pops
                              should you decide to go this route.

                              Would suggest fresh install deleting data and partitions and not installing over already existing issues.

                              Do not forget to install the chipset drivers first followed by the other drives in the proper order you will need to refer to manual for that.

                              Comment

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