dwm.exe causing PC to crash when streaming

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  • p1tch5
    PCHF Member
    • Jan 2022
    • 7

    #1

    dwm.exe causing PC to crash when streaming

    Hi all,

    I have been having this problem for some time now. I have streamlabs open along with spotify, discord and a game. Sometimes the crash will come before i have even pressed β€œGo Live”. The crash will make both my monitors go black for a few seconds and then come back but applications are either closed, not responsive or cannot be closed so have to power off PC from the button.

    My specs:
    Ryzen 7 5700g
    32GB Ram @ 3600
    RTX 2080
    850W Gold EVGA PSU

    I have tried every single fix i have found on the internet and nothing has helped. I have replaced my CPU, Mobo, Ram and PSU and still getting this problem making me think that its my GPU causing it. But a 2080 should be able to handle this without any problems??

    Thank you for your time
  • p1tch5
    PCHF Member
    • Jan 2022
    • 7

    #2
    Oh and i should also add that when playing Apex Legends without streaming it will sometimes do this same crash on me. Not that often though

    Comment

    • PeterOz
      PCHF Technical Response Team
      • Mar 2021
      • 4191

      #3
      So we can see what else is going on
      Can you Download and run and then post. Speccy - Free Download
      To post: CCleaner Support Community Note you do not have to include the speccy report here just the link..

      Have you tried overclocking your ram.
      Your ram is already not compatible with the cpu. 32GB Ram @ 3600
      System Memory Specification
      Up to 3200MHz From here https://www.amd.com/en/products/apu/amd-ryzen-7-5700g

      Comment

      • p1tch5
        PCHF Member
        • Jan 2022
        • 7

        #4
        Hey mate thanks for the reply and sorry i took so long.

        Im not overclocking my ram. I just turned on XMP. I was having these crashes with my old RAM and this RAM when they were @ 2666

        Speccy Link:


        Thanks

        Comment

        • p1tch5
          PCHF Member
          • Jan 2022
          • 7

          #5
          So i got the crash again as soon as i pressed go live for the pop up to come up where i change the title.

          The crash restarted my pc automatically which it hasnt done before and i got this in the reliability monitor

          Source
          Windows

          Summary
          Hardware error

          Date
          β€Ž13/β€Ž01/β€Ž2022 6:03 PM

          Status
          Not reported

          Description
          A problem with your hardware caused Windows to stop working correctly.

          Problem signature
          Problem Event Name: LiveKernelEvent
          Code: 141
          Parameter 1: ffffc00895081460
          Parameter 2: fffff80316a882e4
          Parameter 3: 0
          Parameter 4: 0
          OS version: 10_0_19042
          Service Pack: 0_0
          Product: 256_1
          OS Version: 10.0.19042.2.0.0.256.4
          Locale ID: 5129

          Files that help describe the problem
          WATCHDOG-20220113-1803.dmp
          sysdata.xml
          WERInternalMetadata.xml
          WERInternalRequest.xml
          memory.csv
          sysinfo.txt

          Comment

          • Bruce
            PCHF Moderator
            • Oct 2017
            • 10702

            #6
            your OS is dated October 2020, might help updating to the latest.
            of course, it may also not help, but hey, pick the easy fruit first!

            Comment

            • PeterOz
              PCHF Technical Response Team
              • Mar 2021
              • 4191

              #7
              I would also turn off tpm, turn power supply off from high performance and uninstall Java. You can reinstall later
              after testing if you need it. and as Bruce recommends update.
              Test
              Sorry I did not get an email with your speccy report. That is why I did not respond earlier

              Comment

              • p1tch5
                PCHF Member
                • Jan 2022
                • 7

                #8
                I’ve updated windows, turned off TPM in BIOS, Switched PSU off high performance to balanced. Java was already uninstalled so not sure why it will be telling you i have it installed.

                Will test this with a stream again this evening

                Comment

                • p1tch5
                  PCHF Member
                  • Jan 2022
                  • 7

                  #9
                  alright so i still had a crash. But this time, Rocket league crashed, DS4 crashed. Streamlabs also crashed but still kept the stream live and updated my chat. Streamlabs just wasnt responsive, so the stream timer wouldnt update and the chat box for the overlay didnt update.

                  Comment

                  • phillpower2
                    PCHF Administrator
                    • Sep 2016
                    • 15209

                    #10
                    Operating System
                    Windows 10[COLOR=rgb(184, 49, 47)] Enterprise 64-bit

                    You have an OS that is intended for use by large corporations who have their own IT departments + ten years of direct support from Microsoft.

                    For legal reasons we need to ask how you come to have such an OS on the computer.[/COLOR]

                    Comment

                    • p1tch5
                      PCHF Member
                      • Jan 2022
                      • 7

                      #11
                      It is an IT system used by a large corporation

                      Comment

                      • Bruce
                        PCHF Moderator
                        • Oct 2017
                        • 10702

                        #12
                        in that case, why aren’t you getting them into this issue, is it their PC?, is it running on their system? - Yes to either and I reckon they would want to be all over this issue.
                        also, Yes to either, and I’m amazed they let you tinker with the PC, and allow the installation of games. :unsure:

                        Comment

                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15209

                          #13
                          Sorry but as per the PCHF Terms and rules and for legal reasons no assistance can be offered here.
                          1. PCHF can not and will not offer advice for business use or financial gain. PCHF only offers assistance for personal use.

                          Comment

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