Prebuilt Restarting Multiple Times

[jm2003]

Hello, I just bought a prebuilt and every time I turn it on, it either restarts or freezes before I can do anything. Also the monitor turns on and off multiple times before and after it restarts. Most of the time it displays an error saying video scheduler internal error. I don’t know what to do since I can’t even log in with out it shutting me out. I should also say that the only thing I’ve been able to do is basically make a windows account etc. After that though, I haven’t been able to do anything. Thank you!

[Bruce]

Did it come with a warranty period?

[jm2003]

Yes, I think it’s 30 days

[Bruce]

I’d try and use that warranty since it would have been factored into the price.
plus, not knowing the warranty conditions, things you try to solve it may void the warranty.

[phillpower2]

Only having a 30 day warranty suggests that the computer is not out of the box new, if this is the case you have scope to investigate yourself.

Post a full parts list if you can and one of us will take a look, sounds to me like something got loose in shipping.

[jm2003]

I just copied this from the website. It’s a thermal take glacier 370

AMD Ryzen™ 5 5600X
AMD B550 Chipset ATX
NVIDIA® GeForce RTX™ 3070
16GB ToughRam DDR4 RGB
1TB NVMe M.2
700W 80PLUS GOLD Power Supply
1x USB 3.0, 2x USB 2.0, 1x Headphone, 1x Mic Ports
S300 Snow Edition Chassis
Closed Loop Liquid Cooling with 240mm Radiator
Windows 10 Home

It did ask me while I was setting it up if I wanted to download windows 11 and I did, but the home page doesn’t look like windows 11. I don’t know if that has something to do with it. Thank you for helping!

[phillpower2]

That looks new to me so we need to be careful.

Something for you to do, if not already done that is;

Restart the computer so that you can access the BIOS.

Leave the computer sitting in the BIOS to see if you get any of the behaviour that you mention in your OP, if you do, contact the seller asap, if not the same behaviour, see the below.

When in the BIOS, check the RAM speed to make sure that it is not above 3200MHz, if it is, disable XMP and manually set the speed to 3200MHz, save the new settings, exit the BIOS, see how things go after a restart then get back to us.

[jm2003]

Ok I’ll try that, one more question. So when I first got the pc I didn’t have a keyboard or mouse so I was just powering it on to see how it looked on the inside. I’ve been powering it off with the power button on top of the pc. I’ve done it multiple times now because I didn’t know a different way to turn it off. Is that bad or could it have something to do with it?

[phillpower2]

Yes it is bad as Windows will become corrupt and you must always have a keyboard connected before you turn on the power, reason being is that the BIOS looks for a keyboard as part of the power on self test (POST) and if it does not find a keyboard POST will fail.

[jm2003]

Ok so I got into the BIOS and there were 2 RAM slots that said around 2600MHz I can’t exactly remember what it was. I don’t know if it means anything or not but I will also say while I was in the BIOS everything was lagging pretty bad, especially the cursor.

[jm2003]

Forgot to add that it did not act the same while I was in the BIOS

[phillpower2]

but I will also say while I was in the BIOS everything was lagging pretty bad, especially the cursor.

So;

Forgot to add that it did not act the same while I was in the BIOS

Which is it :unsure:

[jm2003]

Well it was lagging but it never restarted or shutoff

[phillpower2]

Define lagging for us, if the cursor could not be moved around cleanly in the BIOS you 100% have a hardware issue.

What is the brand and model name or number of the PSU.

[jm2003]

The cursor had a delay when I moved the mouse and it had a delay as well when I was switching between the categories and stuff.
The PSU is a Thermaltake Toughpower GX2 700W