Scroll Stuck

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  • Rick32
    PCHF Member
    • Oct 2020
    • 13

    #1

    Scroll Stuck

    Home built PC, been running fine for 2 years

    Asrock B450M board
    Ryzen 5 3400 CPU
    32G DDR4
    Win 10 fully updated

    Scroll up is stuck on in Windows, Chrome and Brave. When I click the speaker icon the volume slider scrolls to zero. So far I have:

    Tried different mouse
    Uninstall/reinstall driver
    Switched USB ports
    Unplugged keyboard
    SFC scan
    System restore to a known good config
    System reset

    I’m stumped, can anybody help? Thanks and have a great day!
  • PeterOz
    PCHF Technical Response Team
    • Mar 2021
    • 4191

    #2
    So is it only the speaker volume that is moving ?
    Or is it stuck on a word document or a web page etc.
    If it is just on the speaker volume it may be the volume key on the keyboard is stuck.

    Cheers
    PeterOz

    Comment

    • Bruce
      PCHF Moderator
      • Oct 2017
      • 10702

      #3
      what sort of keyboard: USB, PS/2, wireless?

      with the keyboard disconnected and the PC off, when you start the PC is β€œscroll stuck” still?

      and what is β€œscroll stuck” - the Scroll Lock key, the up arrow, left arrow??

      does this happen when in Safe Mode?

      Comment

      • Rick32
        PCHF Member
        • Oct 2020
        • 13

        #4
        Thanks for the replies! It’s a wireless keyboard, I just tried booting W/O it, didn’t help. I didn’t think about safe mode, does the same thing.

        Scroll stuck means it wants to scroll up or down constantly, it occurs mainly in Windows file explorer, settings and when navigating my bookmarks. Is there any way to post a vid here?

        Comment

        • Rustys
          PCHF Member
          • Jul 2016
          • 7862

          #5
          Here is something to try a bit drastic yet. Maybe clean the keyboard and mouse. Are these the only wireless one that you have?

          Unplug the system and drain the capacitors.

          Disconnect the dongles for the wireless and connect a USB.

          Reconnect the power turn on the computer

          Reboot and see if that helps.

          if not then

          Go into the device manager and remove the references for the keyboard and mouse may have to select show hidden devices.

          Uninstall the software and drives for the wireless keyboard.

          Comment

          • Rick32
            PCHF Member
            • Oct 2020
            • 13

            #6
            How long does it take for the caps to drain?

            Here’s another wrinkle, right after I rebooted from safe mode I can’t open Youtube, says I’m not connected to the internet and I get this message trying to load Google and Ebay:

            [HEADING=2]Your connection is not private[/HEADING]
            Attackers might be trying to steal your information from www.google.com (for example, passwords, messages, or credit cards).

            NET::ERR_CERT_AUTHORITY_INVALID

            I’ll see if I can scare up a corded mouse and KB, Winderz installed KB drivers, no 3rd party software installed.

            Comment

            • Rustys
              PCHF Member
              • Jul 2016
              • 7862

              #7
              30 seconds of holding the power button down.

              Did you reboot in safe mode or safe mode with networking?

              When are you getting the message about the connection in safe mode or normal mode?
              Wired or Wireless?

              Comment

              • PeterOz
                PCHF Technical Response Team
                • Mar 2021
                • 4191

                #8
                Originally posted by Rick32
                NET::ERR_CERT_AUTHORITY_INVALID
                Is normally a date and time issue on your computer

                Comment

                • Rick32
                  PCHF Member
                  • Oct 2020
                  • 13

                  #9
                  I have a corded mouse but no KB, still looking.

                  I booted safe no networking, I didn’t need the net to recreate the problem,. Network is hard wired. Standard boot went as usual but my start page on Brave is google and the error appeared in normal mode. FWIW Amazon does the same thing. PC date, time and zone are spot on.

                  With all of these problems popping up I might pay a visit to Mr. FDISK and be done with it.

                  Comment

                  • Rustys
                    PCHF Member
                    • Jul 2016
                    • 7862

                    #10
                    If you are going to do a reset, then backup if you have not already. personal files ONLY
                    Originally posted by Rick32
                    Mr. FDISK
                    ummm no longer exist… Replaced by Mrs. Diskpart
                    NET::ERR_CERT_AUTHORITY_INVALID

                    Here are a few things that I have ran across looking into this
                    Reset the browser to factory.
                    Clear the Browers cashe and cookies
                    Update the browser
                    Sinc the computers date and time
                    Turn off the VPN
                    Disable the security

                    Whichever way you want to go on this we will be here to assist

                    Comment

                    • Rick32
                      PCHF Member
                      • Oct 2020
                      • 13

                      #11
                      Ok, I took KB and mouse to a friends house, Windows auto installed the drivers and no scroll lock…both worked perfectly.

                      I’ve been using the FORMAT cmd in win 10, is DISKPART better?

                      Browser was a fresh install and update Monday after system reset, should not need update or files cleaned?

                      Syncd time, no difference

                      No VPN

                      I am running Malwarebytes premium, Ublock Origin and the imbedded shields in Brave, turned off all to no avail.

                      I keep my OS and program files on 1 drive and personal files on another for just such emergencies!

                      Comment

                      • PeterOz
                        PCHF Technical Response Team
                        • Mar 2021
                        • 4191

                        #12
                        Fdisk it ( I am old and remember the old terms)
                        Have you got your program disk / download exes backed up so you can reinstall them + product keys

                        Comment

                        • Rick32
                          PCHF Member
                          • Oct 2020
                          • 13

                          #13
                          Ok, I give up. After formatting the setup windows were scrolling on me, I obviously have a hardware problem. On top of that I had no internet after the format. If I unplug my PC the net comes back for the rest of the house, plug it in and it kills the network. Time for a new PC.

                          Comment

                          • PeterOz
                            PCHF Technical Response Team
                            • Mar 2021
                            • 4191

                            #14
                            Originally posted by Rick32
                            Time for a new PC.
                            Or just a new motherboard. You already have power,Ram, Cpu, Case etc etc

                            Comment

                            • Rustys
                              PCHF Member
                              • Jul 2016
                              • 7862

                              #15
                              Closed abandoned

                              Comment

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