want to go back to 7/8

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  • jdkr
    PCHF Member
    • Jul 2021
    • 24

    #31
    Originally posted by Bastet

    Disable any third party antivirus.
    Run Malwarebytes to rule out malware.
    Ensure youโ€™re downloading the updates via Ethernet connection rather than wifi.
    Have you tried resetting the update components?
    Open cmd prompt/powershell with admin & enter:
    Net Stop bits
    Net Stop wuauserv
    Net Stop appidsvc
    Net Stop cryptsvc
    Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak
    Ren %Systemroot%\SoftwareDistribution\Download Download.bak
    Ren %Systemroot%\System32\catroot2 catroot2.bak
    Del โ€œ%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.datโ€
    Net Start bits
    Net Start wuauserv
    Net Start appidsvc
    Net Start cryptsvc
    Restart the PC & try updating again.

    And/or:
    Search for services.msc & find Windows Update & ensure it is set to Automatic.
    It has Norton, i had ran the โ€œPower eraserโ€ when first acted up, said nothing detected. Does it not detect everything? That will tick me offโ€ฆAlso after running the above, and restarting and updating, will I see any message? or info? thanks

    Comment

    • jdkr
      PCHF Member
      • Jul 2021
      • 24

      #32
      Originally posted by jdkr
      It has Norton, i had ran the โ€œPower eraserโ€ when first acted up, said nothing detected. Does it not detect everything? That will tick me offโ€ฆAlso after running the above, and restarting and updating, will I see any message? or info? thanks
      on the โ€œwindows updateโ€ in services, it says โ€œmanualโ€ (trigger start)
      on "windows update medic service "(manual)

      Comment

      • Bastet
        PCHF Member
        • Aug 2016
        • 1515

        #33
        Power eraser removes stubborn malware so doesnโ€™t uninstall Norton.
        You need the Norton Remove & Reinstall Tool: https://support.norton.com/sp/en/us/...ions/v15972972

        Comment

        • Rustys
          PCHF Member
          • Jul 2016
          • 7862

          #34
          Originally posted by jdkr
          Also On the report it said PC had estimate 1000 days or more of life.
          What report
          Originally posted by jdkr
          on the โ€œwindows updateโ€ in services, it says โ€œmanualโ€ (trigger start)
          on "windows update medic service "(manual)
          Those are correct

          Lets see how the system responds after what @Bastet has you do.

          What is the BIOS version you are running?

          What did you use to install Windows 10?

          Comment

          • jdkr
            PCHF Member
            • Jul 2021
            • 24

            #35
            Originally posted by Bastet
            Power eraser removes stubborn malware so doesnโ€™t uninstall Norton.
            You need the Norton Remove & Reinstall Tool: https://support.norton.com/sp/en/us/...tions/v1597297

            Comment

            • jdkr
              PCHF Member
              • Jul 2021
              • 24

              #36
              i uninstall Norton , then run the tool, Malwarebytes? Then reinstall Norton? thx

              Comment

              • Bastet
                PCHF Member
                • Aug 2016
                • 1515

                #37
                You would uninstall Norton then run the Norton remove & reinstall tool, choosing remove only under advanced options.
                Uninstall MalwareBytes & also running their removal tool, then restart the PC & then try updating again.

                Comment

                • jdkr
                  PCHF Member
                  • Jul 2021
                  • 24

                  #38
                  Originally posted by Bastet
                  You would uninstall Norton then run the Norton remove & reinstall tool, choosing remove only under advanced options.
                  Uninstall MalwareBytes & also running their removal tool, then restart the PC & then try updating again.
                  done, it listed this, i tried to expand, but it just unchecked, so you will probaly know rest/ Detections-1 -[pup.op button] [potentialโ€ฆ Ted program] [cant read my own writing] location-software\wow64 it gave the option to[COLOR=rgb(247, 218, 100)] quarantine, so I did. Look like anything troublesome? thx[/COLOR]

                  Comment

                  • Bastet
                    PCHF Member
                    • Aug 2016
                    • 1515

                    #39
                    If you posted a screenshot then it didnโ€™t work. What program is stating thereโ€™s a problem?

                    Comment

                    • jdkr
                      PCHF Member
                      • Jul 2021
                      • 24

                      #40
                      Originally posted by Bastet
                      If you posted a screenshot then it didnโ€™t work. What program is stating thereโ€™s a problem?
                      Malwarebytes, a results box on screen was running, at end it just had that result, and quaritneen option. Locale-HKLM software wow 64 be23-99791bff87d6, thatโ€™s everything it showed. Thatโ€™s not the/a problem then I guess?

                      Comment

                      • Bastet
                        PCHF Member
                        • Aug 2016
                        • 1515

                        #41
                        Is that the removal tool or the anti malware program. It doesnโ€™t sound right to me.

                        Comment

                        • jdkr
                          PCHF Member
                          • Jul 2021
                          • 24

                          #42
                          Ur right, totally forgot about the malware removal tool, that was after I downloaded Malwarebytes and ran it. That popped up at end. I forgot about the removal tool, and just uninstalled thru programs. Fawk, I didnโ€™t notice anything else from prompts to do. Iโ€™ll have to redo late tonight, or at least try to doโ€ฆ

                          Comment

                          • Bastet
                            PCHF Member
                            • Aug 2016
                            • 1515

                            #43
                            Yes you need to fully remove the av software with their removal tool. Then try updating again.

                            Comment

                            • jdkr
                              PCHF Member
                              • Jul 2021
                              • 24

                              #44
                              im lost. I pulled malewarebytes back up, the support tool, under advanced, has 3 columns, gather logs, Clean, and Repair system with 4 boxes to check. I did not see this when i ran first time, but im sure it was same site as the emblem is the same. Also dont see an uninstall tool at this point. Do i need to start completelty over and remove Norton again, and run this mbytes with these columns under โ€œsupport toolโ€? thx

                              Comment

                              • Bastet
                                PCHF Member
                                • Aug 2016
                                • 1515

                                #45
                                I asked you to uninstall any antivirus software to see if this is the cause of the inability to download updates. May I ask why youโ€™ve reinstalled Norton? You would need to removal all AV software to ensure these are not preventing the download & install from happening.
                                There should be an option to clean uninstall but not reinstall.
                                Compatible with: Windows Use the Support Tool to perform a clean reinstallation of the Desktop Security app. If you're experiencing a technical issue that can't be repaired, you can use the Suppo...

                                You can also uninstall using Revo Uninstaller:
                                Download Revo Uninstaller Free helps you to uninstall software and remove unwanted programs easily. Remove all uninstall leftovers and traces

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