Originally posted by Bastet
want to go back to 7/8
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Originally posted by jdkrIt has Norton, i had ran the โPower eraserโ when first acted up, said nothing detected. Does it not detect everything? That will tick me offโฆAlso after running the above, and restarting and updating, will I see any message? or info? thanks
on "windows update medic service "(manual)Comment
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Power eraser removes stubborn malware so doesnโt uninstall Norton.
You need the Norton Remove & Reinstall Tool: https://support.norton.com/sp/en/us/...ions/v15972972Comment
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Originally posted by jdkrAlso On the report it said PC had estimate 1000 days or more of life.
Originally posted by jdkron the โwindows updateโ in services, it says โmanualโ (trigger start)
on "windows update medic service "(manual)
Lets see how the system responds after what @Bastet has you do.
What is the BIOS version you are running?
What did you use to install Windows 10?Comment
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Originally posted by BastetPower eraser removes stubborn malware so doesnโt uninstall Norton.
You need the Norton Remove & Reinstall Tool: https://support.norton.com/sp/en/us/...tions/v1597297Comment
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Originally posted by BastetYou would uninstall Norton then run the Norton remove & reinstall tool, choosing remove only under advanced options.
Uninstall MalwareBytes & also running their removal tool, then restart the PC & then try updating again.Comment
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Originally posted by BastetIf you posted a screenshot then it didnโt work. What program is stating thereโs a problem?Comment
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Ur right, totally forgot about the malware removal tool, that was after I downloaded Malwarebytes and ran it. That popped up at end. I forgot about the removal tool, and just uninstalled thru programs. Fawk, I didnโt notice anything else from prompts to do. Iโll have to redo late tonight, or at least try to doโฆComment
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im lost. I pulled malewarebytes back up, the support tool, under advanced, has 3 columns, gather logs, Clean, and Repair system with 4 boxes to check. I did not see this when i ran first time, but im sure it was same site as the emblem is the same. Also dont see an uninstall tool at this point. Do i need to start completelty over and remove Norton again, and run this mbytes with these columns under โsupport toolโ? thxComment
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I asked you to uninstall any antivirus software to see if this is the cause of the inability to download updates. May I ask why youโve reinstalled Norton? You would need to removal all AV software to ensure these are not preventing the download & install from happening.
There should be an option to clean uninstall but not reinstall.
Compatible with: Windows Use the Support Tool to perform a clean reinstallation of the Desktop Security app. If you're experiencing a technical issue that can't be repaired, you can use the Suppo...
You can also uninstall using Revo Uninstaller:
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