Keyboard issues. Some keys don't work.

[dccra1]

Hello.

Some keys (Q, W, E, R, U,I, O, and P, and the number pad) on my built in keyboard no longer work.

I replaced my keyboard only a few months ago (because of missing keys), and it worked fine. This issue just started happening after a reboot. Thinking my new keyboard was the issue, I replaced it again. It did not resolve the problem.

I have tried resetting, updating drivers, windows + space, and a few other online troubling, but nothing seems to fix the problem. I signed up to this forum hoping someone could help.

My computer is an HP Zook15. Thanks.

[PeterOz]

Try this and see if it works - might help to prove software.
I honestly do not know how reliable it is.
Or if you plug in a usb keyboard does it work ? if the same keys fail then software/driver problem

[dccra1]

Try this and see if it works - might help to prove software. I honestly do not know how reliable it is. Or if you plug in a usb keyboard does it work ? if the same keys fail then software/driver problem

Not sure what I need to try.

I am currently using a USB keyboard, and it works fine. Issue only happens on integrated keyboard.

[PeterOz]

https://en.key-test.ru/

[PeterOz]

also try safe mode or a clean boot

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

[dccra1]

https://en.key-test.ru/

Thanks. I ran the online test. It highlights the keys that work. Issue still occurs in safe mode and clean boot.

During the online test hitting any of the white keys turned airplane mode on and off

[dccra1]

After I rebooted again, the keyboard started working. I am using it now. Not sure which step helped, but thanks.

[PeterOz]

Not sure which step helped, but thanks.

As long as it works
Your welcome