Available memory

[phillpower2]

While we look at the latest Speccy url can you do the MTB log for us.

NB: Chipset rivers should be on the same device as Windows, even if on a separate partition, remember Windows needs the chipset divers on boot.

[IsaGow]

MTB file

[IsaGow]

seeminly not letting me attach a .txt file

[phillpower2]

Not sure why that is, did you save the file as txt first and then click on the Attach files tab

Have you noticed how much the memory usage and CPU temperature has dropped, even with a second screen attached.

Question, do you know why you have the following on your computer;

4/12/2021 4:12 AM;: Driver Support-RTMUpdater
4/15/2021 8:21 AM;: Driver Support-RTMScan
4/15/2021 5:44 PM;: Driver Support-RTMRules

[IsaGow]

yes i can see the temp is better thanks and no I have no idea why I have those should I remove them?

yes I can see the file looks like its attached while I’m writing the reply but when I send it the file isn’t there it is a .txt file

this might be a stupid question but why are the install dates on those files in the future?

[phillpower2]

If you have no idea what those entries are it looks like you may be infected with malware.

The reason why the entries are dated ahead is because they are scheduled update checks.

Can you copy/paste the MTB log into your next reply for us, it is even more important that we have the log now so it can be checked for malware.

[IsaGow]

doesnt seem to let me has given me this problem

Oops! We ran into some problems. Please try again later. More error details may be in the browser console.

[phillpower2]

Try doing a reset from within Windows, see step two here this will reinstall Windows but keep your personal data.

Once the above has been done, check for and install all Window10 and Defender updates, redo the Speccy steps and post the new url for us.

[IsaGow]

as I brought my pc from pcspecialists some years ago it came with Windows 7 which was upgraded for free on the release of Windows 10. my worry is that if I uninstall I don’t have the key to re-install. will this be an issue?

[phillpower2]

Your product key is not required for doing a reset but fwiw as long as you upgraded the original Windows 7 to 10 through Microsoft your MB and Windows product key are stored on the Microsoft database and you can clean install Windows as many times as you like and you will not get asked for any product key.

Did you upgrade to Windows 10 from the original Windows 7 using Microsoft updates, this includes going straight from 7 to 10 or from 7 to 8, 8.1 then 10.

[IsaGow]

yeah i went from 7 to 10 it actually did it automatically my issue is now its says activate my windows in bottom right on my screen has said that for a while hasn’t really bothered me all thew much but I cant get much help from Microsoft support team.

[phillpower2]

You should have mentioned this from the outset, what dealings have you had with Microsoft, not being activated means you are locked out of receiving updates that include security patches and bug fixes etc, it also means that no reputable tech forum can or will help you.

Because you upgraded from 7 to 10 you have been digitally activated rather than using a product key.

Before we can go any further we need to know what dealings you have had with Microsoft, have you spoke to them on the telephone or tried to reactivate Windows some other way.

Did the activation issue start when you fitted the new SSD.

Did you clean install Windows 10 to the SSD when the SSD was attached to the MB in this computer.

[IsaGow]

i tried to contact them on there support system a while ago but I sort of didn’t go any further as it didn’t bother me. i still get windows updates though. is it worth recontacting because I remember them being very dismissive because I didn’t have a product key.

i didn’t clean no but the activation is was before the SSD was installed if that helps.

[phillpower2]

i didn’t clean no but the activation is was before the SSD was installed if that helps.

Sorry but not sure what you mean.

Was the Windows installation on the SSD put there when the SSD was in another computer.

[IsaGow]

the activated windows issue predates the SSD installation but I had literally copied windows files from my hard drive over onto my SSD