windows 10 wiped out my lexmark printer

[sargonis]

Went to print out my word document & nothing happened. I checked my cartridges n all was good. Ran a print check n that worked fine. Called my computer geek & she worked on it all day & said my printer driver is out of date & not compatible w/Windows 10. Working w/Windows 10 has been extremely difficult for me because I find it very difficult to work with & everytime it updates it messes up my printer, this time apparently for good. I hope I am wrong & remembered that on here years ago I found the help I needed, so I hope that happens again. Thank you to anyone that can provide any help!
Device name Linda-PC
Processor Intel(R) Core™2 Duo CPU E8200 @ 2.66GHz 2.66 GHz
Installed RAM 4.00 GB
Device ID 58B886CD-69C3-4B59-936A-6006EFBCF373
Product ID 00330-80000-00000-AA052
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

[Bastet]

What’s the full make & model of the printer?
Is Windows 10 up to date? There were several cumulative updates which broke printers but these have been fixed so check for any optional updates.

[sargonis]

Hi, itis a Lexmark X5650 inkjet printer, and yes, totally up to date! and all optional updates were also done.

[Bruce]

that printer is discontinued with no dedicated drivers for Win10.
you could try the Win7 or 8 64bit drivers on the Lexmark website but there’s no guarantee.

if you’re lucky, Win10 may have a native driver for it but full functionality may not be offered.
uninstall any Lexmark software and try adding a new printer from Devices & Printers in Control Panel and see if Windows detects and installs the best driver it deems worthy.

[Bastet]

If the test print worked then there’s no problems with the drivers.
You could try reinstalling the driver using compatibility mode.
Ensure you have installed KB5001649 update.

https://www.catalog.update.microsoft.com/Search.aspx?q=KB5001649

[sargonis]

that printer is discontinued with no dedicated drivers for Win10.
you could try the Win7 or 8 64bit drivers on the Lexmark website but there’s no guarantee.

if you’re lucky, Win10 may have a native driver for it but full functionality may not be offered.
uninstall any Lexmark software and try adding a new printer from Devices & Printers in Control Panel and see if Windows detects and installs the best driver it deems worthy.

Well there must be a way because Lexmark just answered my call & he said there is a way it can be reconnected but there is a $79.00 charge & i can’t afford that soo guess I’m stuck.

[sargonis]

If the test print worked then there’s no problems with the drivers.
You could try reinstalling the driver using compatibility mode.
Ensure you have installed KB5001649 update.

https://www.catalog.update.microsoft.com/Search.aspx?q=KB5001649

It shows this was updated 3/18/21

[sargonis]

that printer is discontinued with no dedicated drivers for Win10.
you could try the Win7 or 8 64bit drivers on the Lexmark website but there’s no guarantee.

if you’re lucky, Win10 may have a native driver for it but full functionality may not be offered.
uninstall any Lexmark software and try adding a new printer from Devices & Printers in Control Panel and see if Windows detects and installs the best driver it deems worthy.

Is there a specifil usb slot on the back of my computer that the printer usb should be connected in? maybe?

[Bastet]

Have you run the Printer troubleshooter?

https://support.microsoft.com/en-us/windows/fix-printer-problems-b98d8016-b6c8-a29a-17f6-9c056474c0ab

If it still doesn’t work then the device is no longer compatible.

[sargonis]

Have you run the Printer troubleshooter?

https://support.microsoft.com/en-us/windows/fix-printer-problems-b98d8016-b6c8-a29a-17f6-9c056474c0ab

If it still doesn’t work then the device is no longer compatible.

Yes I did run it & it still didn’t work. But if Lexmark can make it work, why can’t I find a way to make it work? What will they do that I can’t?

[Bastet]

They may remove the driver & then reinstall it using Windows 8 compatibility settings.
They may also be saying they can help just to get your money.

[PeterOz]

Try this
Go to control panel > Devices and printers Right click on the printer Left click on printer properties
Click on advanced tab>New driver>Next
On the left hand side scroll down to generic.
On the right hand side Pick Generic/text only click on next and finish.
This should get you printing for now.
I will look for improving this later on today for you

[PeterOz]

When you get a chance can you download PCL5 Driver Click On Me scroll down to downloads on right hand side (pic attached) and try this driver

[Bruce]

Is there a specifil usb slot on the back of my computer that the printer usb should be connected in? maybe?

no - any USB port will do.

[sargonis]

that printer is discontinued with no dedicated drivers for Win10.
you could try the Win7 or 8 64bit drivers on the Lexmark website but there’s no guarantee.

if you’re lucky, Win10 may have a native driver for it but full functionality may not be offered.
uninstall any Lexmark software and try adding a new printer from Devices & Printers in Control Panel and see if Windows detects and installs the best driver it deems worthy.

TYVM 4 Ur Help! So, I was thinking, can I unInstall windows 10 & ReInstall windows 8 or 8.1? My printer worked fine then. Thanks again!