W10 crashing repeatedly

[phillpower2]

Will let Dr3w124 update you first Peter.

[Dr3w124]

I Do in Fact plan on upgrading soon and I also have a power supply in mind that I think would be more than enough even if I do upgrade. And if there are any issues in speccy You are more than welcome to assist I’m open to suggestion.Thank you

Power supply in mind: https://www.newegg.com/cooler-master...327-_-04032021

[phillpower2]

The PSU at your link = a massive big no no, vast amount of outlay for a brand that is on the avoid list, for an unbiased opinion please see the PSU links in my sig for brands that you can trust and brands to avoid.

Regarding Speccy, can you change the Windows Power Plan to Balanced then do some testing by using the computer as you normally would to see if the issue happens again, if it does. when you reply can you let us know/do the following;

What the PC was being used for when it happened.

Is Norton AV a free or a paid for product.

Post a new Speccy url.

[Dr3w124]

Noted.
changed the power setting I updated some things and it froze shortly after I tried to load up “Apex Legends” then kept freezing on boot up.
I pay for Norton.
and here is the updated speccy url:

http://speccy.piriform.com/results/QVFsIxBJ1QLWmhGvv4HRcsX

[phillpower2]

kept freezing on boot up.

Can you explain what you mean by this, were you stuck with a black screen, the Windows spinning dots etc

Will come back to Norton shortly, atm we are tying to determine what is causing and when the PC freezes.

Two major things still left in Speccy is Windows is shown to not be installing updates and your RAM speed is too slow, the latter has been made harder to deal with than it needed to be by you not having the correct spec of RAM, your CPU is only good with RAM up to 3200MHz whereas you have 3600MHz, if you had 3200MHz you would only need to enable XMP in the BIOS and the RAM would be auto OCd to 3200MHz, if you enable XMP with your RAM it will auto OC to 3600MHz and the system will either not boot at all or it will blue screen on you.

You need to go into the BIOS and manually set the RAM to 3200MHz then restart the PC, do this then post back for the next step from us.

[Dr3w124]

What I mean by that is that sometimes itll just freeze on the desktop as soon as I log in but it only happens after the pc freezes once and I turn it back on.

And the ram speed has been adjusted.

[phillpower2]

What I mean by that is that sometimes itll just freeze on the desktop as soon as I log

Not trying to be difficult here but what do you mean by log in?

Entering a password to get straight into Windows 10 is not logging in whereas if you use an online Microsoft account to get into Windows 10 that is deemed to be logging in, there is a major difference between the two, an internet connection is required for one but not the other and if using the internet connection it suggests that the problem may be with that, security issues such as browser - Norton plug ins.

it only happens after the pc freezes once and I turn it back on.

Totally lost on what you mean by this.

RAM speed adjusted info acknowledged.

[Dr3w124]

Not trying to be difficult here but what do you mean by log in?

Entering a password to get straight into Windows 10 is not logging in whereas if you use an online Microsoft account to get into Windows 10 that is deemed to be logging in, there is a major difference between the two, an internet connection is required for one but not the other and if using the internet connection it suggests that the problem may be with that, security issues such as browser - Norton plug ins.

Totally lost on what you mean by this.

RAM speed adjusted info acknowledged.

Sorry for the poor wording but by log in I mean put in the password to enter the desktop.
And to clarify, when the pc freezes it locks up so I have to force shutdown via the front panel power button. And sometimes when I turn the pc back on after said occurrence it freezes immediately after getting back to the desktop.

[phillpower2]

So now we know that the PC can lock up before Windows has finished loading and that it will also lock up again after a restart.

The above could possibly narrow it down to one/or more of the following.

Drivers

Windows corruption.

The device that Windows is installed on having issues, this would be a double whammy as it would mean that both were broke.

Has the issue happened since you corrected the RAM speed.

[Dr3w124]

No I havent really done anything for it to freeze , I was thinking that if it wasnt the power supply it must be that my ssd is corrupted and I might have to wipe it, also the drivers are fine ive checked several times.

[phillpower2]

No I havent really done anything for it to freeze

You mentioned that it can lock up on boot which it obviously hasn`t done else you would have mentioned it

If it does happen again;

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us

[Dr3w124]

It does lock up on boot, I stated that it only happens after an initial freeze, for example if I try to load up a game and it freezes the next time I turn my pc on (usually directly after a freeze) it will lock up at the desktop immediately not allowing me to do anything but shut it off once more. So since i havent loaded up any games to make the system freeze it hasnt locked up on the desktop this doesnt happen all the time though its random. just wanted to clarify that.

[phillpower2]

MTB is showing that Windows 10 is unlicenced, any idea why

Error: (04/06/2021 02:08:39 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:

Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

Program Files\Norton Security\Engine\22.21.1.151\symamsi.dll that did not meet the Windows signing level requirements.

[Dr3w124]

MTB is showing that Windows 10 is unlicenced.

Error: (04/06/2021 02:08:39 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:

Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

Program Files\Norton Security\Engine\22.21.1.151\symamsi.dll that did not meet the Windows signing level

yeah im aware of this however the pc ran for a very long time without it being licensed

[phillpower2]

Some good reasons why it is important that you have a licenced OS.

To be able to keep Windows fully up to date so that you have access to all security patches and bug fixes.

Trying to fix an out of date/illegal OS is as useless as trying to stop the rain from coming down.

You are not legally entitled to use the software so are breaking the law as would we be if we knowingly helped you with it.

You agreed to abide by the PCHF Terms and rules when you became a member.

1. Discussion of or promotion of sites offering cracks, warez, torrents, *********** or any other illegal material or any software created to download any of the above will result in an immediate ban. This includes nulled, copied or any other illegal software or operating systems.

No further assistance can be offered here unless it is to help you obtain an appropriate Windows licence key or Windows is shown to be fully up to date in a Speccy url and as being activated in MTB or a Windows validation check.