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I just bought an ASUS 17" VivoBook. It freezes up periodically while on FB or streaming on BritBox using Firefox browser. Waiting, the screen will respond to a command after a few minutes but then stays stalled. I close the laptop and wait awhile and it is okay when I open it again.
My tech shop has run diagnostics on all of the hardware and cannot find anything wrong. They say it is not a virus.
I have shut it down and rebooted, but it still happens. Sometimes it will go two days without freezing, sometimes a few hours.
I usually have gmail tabs open, plus FB, a streaming site, and maybe a Libre Office document.
I have not downloaded any apps or software, I am only using what came with the computer.
Lastly, when I open a new Firefox window it has a flashing cursor in the address bar but still will not accept text. I have to click in it first. I have never seen this before.
Any ideas appreciated!
Colleen
My tech shop has run diagnostics on all of the hardware and cannot find anything wrong. They say it is not a virus.
I have shut it down and rebooted, but it still happens. Sometimes it will go two days without freezing, sometimes a few hours.
I usually have gmail tabs open, plus FB, a streaming site, and maybe a Libre Office document.
I have not downloaded any apps or software, I am only using what came with the computer.
Lastly, when I open a new Firefox window it has a flashing cursor in the address bar but still will not accept text. I have to click in it first. I have never seen this before.
Any ideas appreciated!
Colleen
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