New PC works great, gets unresponsive after exiting games.

[chiiba]

Hello!

I just built a new PC. Aside from this one issue it works flawlessly. I haven’t done a lot on it yet but I have played some games. Occasionally when I exit a game, things will act wonky and the desktop kind of soft-freezes. I can still open things and move the mouse around, but windows will get stuck on the screen, or leave an outline. I really can’t right click on taskbar icons, and I can’t restart or shutdown the pc. The only thing I can do is hit my reset button or hold the power button down.

It will let me open task manager, but nothing seems to be using cpu or ram. However, I can see under performance that my GPU is pegged to 100% with no signs of fluctuation. I have been dealing with this for about a week so I have tried a lot of things. I have all my drivers, memtest passed with no errors, ran userbenchmark 10+ times in a row and everything completed fine, temps only hit 72 for the cpu, and 75 on the gpu.

This is a new build, but my graphics card is a gtx970 4gb thats out of my old pc. It had no issues in the year plus that it was in there. Also, I’m able to play a game like far cry 5 on ultra for 4 or 5 hours with no issues.

Any ideas why this is happening?

System:
Asus TUF x570 Plus (most recent bios and chipset drivers installed)
Ryzen 5 3600
16 GB Corsair Vengeance 3200
Silicon Power A60 NVME M.2 1TB
EVGA SuperNova 650w 80+ gold
MSI GTX 970 4gb
Windows 10 Pro (recent updates installed)

I attached a screen of what the desktop looks like when its soft frozen like this.

[veeg]

Hello

From what i have researched your gtx970 is very close to it’s max temp and given that the gpu was released in 2014.. So how old is your 970..?

[chiiba]

Hi, thanks for the reply!

Those temps are celsius, and 75c is nowhere near the max for the 970. It’s several years old, but has fresh thermal paste on about 6 months ago.

This seems weird, but I think the soft freeze only happens when i’m running CPUID HWMonitor in the background. I’ve been doing some more tests but it’s difficult to reproduce.