PC problems

[phillpower2]

You can see for yourself that Norton is still there, there is also traces of Avast still present and just for good measure McAfee as well, not surprised that you have been having so much trouble, how did you come to install so many AV programs;

Stopped: AvastWscReporter

Running: McAfee WebAdvisor

The above are stopping Windows Defender from providing 100% protection.
[COLOR=rgb(184, 49, 47)]
Stopped: Windows Defender Advanced Threat Protection Service

Having so many AVs looks like you may have been left unprotected and if so we will need to get your thread moved to the malware removal forums.

Before we do anything else you need to free up some storage space on the HDD else you will have more issues than you have now.

Partition 1
Partition ID: Disk #0, Partition #1
[COLOR=rgb(184, 49, 47)]Disk Letter: C:
File System: NTFS
Volume Serial Number: 58396B80
Size: 464 GB
Used Space: 415 GB (89%)
[COLOR=rgb(184, 49, 47)]Free Space: 49 GB (11%)

For Windows to be able to run efficiently and to be able to update you need to have between 20 and 25% of the partition or drive available as free storage space at all times, if you don`t you risk Windows becoming corrupt or not being able to update which puts you at risk of malware attack.

Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive, this also to avoid data corruption.

[COLOR=rgb(184, 49, 47)]Please note that storage devices can physically fail if the amount of free storage space is allowed to drop below the required 10 or 20/25% minimum.

Troubleshooting computer problems is a waste of time when it is known that Windows is out of date as any one of a number of the missing hot fixes could be the solution to any problem that you may be having.

Uninstall as many unused programs, games, videos and music files as you can and get yourself another means of backing up to, post back when you have between 20 and 25% free storage on the C: drive/partition and we can go from there.[/COLOR][/COLOR][/COLOR][/COLOR]

[Dewhurst]

Okay,

I have freed up storage space and the C: drive/partition is now at 21%.

I have also found the Norton, McAfee WebAdvisor, Avast folders in ProgramData and Program Files.

Here is the Speccy URL: http://speccy.piriform.com/results/z...asnB1j3cFnS1GQ

[phillpower2]

Try and free up a bit more when you can and then try and keep it at 25% to allow for future Windows updates.

Did you delete those folders and then restart before running Speccy, the same traces of the AVs are still there and causing Defender problems.

[Dewhurst]

Apologies for not responding for 2 days.

My computer keeps on freezing, and shutting down and shuts down repeatedly
and it won’t let me do the task, I tried not using it for 2 days then it still doesn’t work.

[phillpower2]

How long after powering up does the computer shut down, you have both bad voltage readings and dangerously high Southbridge temperatures and the latter is most likely what is causing the system to shut down before it starts smoking,

Southbridge Revision: C2
[COLOR=rgb(184, 49, 47)]System Temperature: 120 °C
BIOS
Brand: American Megatrends Inc.
Version: 2001
Date: 16/06/2014
Voltage
[COLOR=rgb(184, 49, 47)]+5V: 5.280 V
[COLOR=rgb(184, 49, 47)]+3.3V: 3.408 V
[COLOR=rgb(184, 49, 47)]+12V: 12.384 V
[COLOR=rgb(44, 130, 201)]VIN3: 0.192 V VIN 3 and 4 are the memory slots and should be reading circa 1.5V.
[COLOR=rgb(44, 130, 201)]VIN4: 0.464 V
VCORE: 0.880 V This is your CPU voltage which should be reading circa 0.96V at idle and 1.4V under load, the CPU not being over volted is what has stopped it from being fried.

All of the above readings in red are bad for a computer that is not under any load and the ones that are in blue are bad because they are reading too low for what they need to be, we need to try and check the voltages properly to confirm them which is why it is important that we know how long the computer can be on before it powers down.

If there are no small children or animals around what I would suggest you do while you troubleshoot is to take off the side of the case and get yourself a cooling fan that you can direct so that it blows cooler air over the MB to cool it down.[/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

[Dewhurst]

Okay, I have got a cooling fan and my computer is doing well, thanks for the help.

[phillpower2]

You are welcome