Windows 10 Pc freeze's, black screen

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  • Evan_Omo
    PCHF Member
    • Sep 2016
    • 1257

    #16
    Hi,

    Have you ensured that you are not overclocking any components?

    Did you make sure you installed the latest AMD drivers for your video card?

    Comment

    • OgDaBaby
      PCHF Member
      • Apr 2020
      • 11

      #17
      my pc is in not oc and unistall amd driver i used DDU and install Amd newest driver
      Adrenalin 2020 Edition 20.4.2 Optional and also i tried (WHQL) doesnt work still have black sceen

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15206

        #18
        Download MiniToolBox and save the file to the Desktop.

        Close the browser and run the tool, check the following options;

        List last 10 Event Viewer Errors
        List Installed Programs
        List Devices (Only Problems)
        List Users, Partitions and Memory size

        Click on Go.

        Post the resulting log in your next reply for us.

        Comment

        • OgDaBaby
          PCHF Member
          • Apr 2020
          • 11

          #19
          MiniToolBox by Farbar Version: 17-06-2016
          Ran by cooki (administrator) on 06-05-2020 at 17:04:13
          Running from β€œC:\Users\cooki.DESKTOP-3NUUQAE\Downloads”
          Microsoft Windows 10 Home (X64)
          Model: G1.Sniper 2 Manufacturer: Gigabyte Technology Co., Ltd.
          Boot Mode: Normal


          ========================= Event log errors: ===============================
          [HEADING=1]Application errors:[/HEADING]
          Error: (05/06/2020 08:20:06 AM) (Source: Microsoft-Windows-CAPI2) (User: )
          Description: The Cryptographic Services service failed to initialize the VSS backup β€œSystem Writer” object.

          Details:
          Could not query the status of the EventSystem service.

          System Error:
          A system shutdown is in progress.
          .

          Error: (05/06/2020 08:07:43 AM) (Source: Application Error) (User: )
          Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
          Faulting module name: atidxx64.dll, version: 26.20.15029.27016, time stamp: 0x5e9f5d77
          Exception code: 0xc0000005
          Fault offset: 0x00000000008c9529
          Faulting process id: 0x1c90
          Faulting application start time: 0xdwm.exe0
          Faulting application path: dwm.exe1
          Faulting module path: dwm.exe2
          Report Id: dwm.exe3
          Faulting package full name: dwm.exe4
          Faulting package-relative application ID: dwm.exe5

          Error: (05/06/2020 08:07:25 AM) (Source: Application Error) (User: )
          Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
          Faulting module name: atidxx64.dll, version: 26.20.15029.27016, time stamp: 0x5e9f5d77
          Exception code: 0xc0000005
          Fault offset: 0x00000000008c9529
          Faulting process id: 0x26a4
          Faulting application start time: 0xdwm.exe0
          Faulting application path: dwm.exe1
          Faulting module path: dwm.exe2
          Report Id: dwm.exe3
          Faulting package full name: dwm.exe4
          Faulting package-relative application ID: dwm.exe5

          Error: (05/06/2020 08:04:02 AM) (Source: Application Error) (User: )
          Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
          Faulting module name: atidxx64.dll, version: 26.20.15029.27016, time stamp: 0x5e9f5d77
          Exception code: 0xc0000005
          Fault offset: 0x00000000008c9529
          Faulting process id: 0x1ef4
          Faulting application start time: 0xdwm.exe0
          Faulting application path: dwm.exe1
          Faulting module path: dwm.exe2
          Report Id: dwm.exe3
          Faulting package full name: dwm.exe4
          Faulting package-relative application ID: dwm.exe5

          Error: (05/06/2020 07:53:42 AM) (Source: System Restore) (User: )
          Description: Failed to create restore point (Process = C:\Users\cooki.DESKTOP-3NUUQAE\OneDrive\Desktop\Win10-Radeon-Software-Adrenalin-2020-Edition-20.4.2-Apr23\Bin64\AMDCleanupUtility.exe silent; Description = AMDCleanupUtility Restore Point; Error = 0x8007043c).

          Error: (05/06/2020 07:48:35 AM) (Source: VSS) (User: )
          Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
          .
          This is often caused by incorrect security settings in either the writer or requestor process.

          Operation:
          Gathering Writer Data

          Context:
          Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
          Writer Name: System Writer
          Writer Instance ID: {715624d1-6187-4119-8596-aaa9f081889b}

          Error: (05/06/2020 07:48:27 AM) (Source: Application Hang) (User: )
          Description: The program explorer.exe version 10.0.18362.815 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

          Process ID: 1860

          Start Time: 01d62371d1d9a724

          Termination Time: 0

          Application Path: C:\Windows\explorer.exe

          Report Id: cac78ab4-6b58-4777-9fba-1affa16b764e

          Faulting package full name:

          Faulting package-relative application ID:

          Hang type: explorer.exe0

          Error: (05/05/2020 05:13:07 PM) (Source: Application Hang) (User: )
          Description: The program SystemSettings.exe version 10.0.18362.628 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

          Process ID: 2394

          Start Time: 01d622f7eb016016

          Termination Time: 4294967295

          Application Path: C:\Windows\ImmersiveControlPanel\SystemSettings.ex e

          Report Id: ffc37fc5-f44a-4b99-ab97-519923787be1

          Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_ neutral_cw5n1h2txyewy

          Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

          Hang type: SystemSettings.exe0

          Error: (05/05/2020 05:09:22 PM) (Source: VSS) (User: )
          Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
          .

          Error: (05/05/2020 05:09:22 PM) (Source: VSS) (User: )
          Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
          ]
          [HEADING=1]System errors:[/HEADING]
          Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
          Description: 1084WSearchUnavailable{E48EDA45-43C6-48E0-9323-A7B2067D9CD5}

          Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
          Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

          Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
          Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

          Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
          Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

          Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
          Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

          Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
          Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

          Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
          Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

          Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
          Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

          Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
          Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

          Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
          Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
          [HEADING=1]Microsoft Office Sessions:[/HEADING]
          Error: (05/06/2020 08:20:06 AM) (Source: Microsoft-Windows-CAPI2)(User: )
          Description:
          Details:
          Could not query the status of the EventSystem service.

          System Error:
          A system shutdown is in progress.

          Error: (05/06/2020 08:07:43 AM) (Source: Application Error)(User: )
          Description: dwm.exe10.0.18362.3878e064b77atidxx64.dll26.20.150 29.270165e9f5d77c000000500000000008c95291c9001d623 7500447c6eC:\Windows\system32\dwm.exeC:\Windows\Sy stem32\DriverStore\FileRepository\u0354308.inf_amd 64_48534036afa0f0d8\B354265\atidxx64.dlld30812eb-1a8e-4e63-88f9-eb83ca551755

          Error: (05/06/2020 08:07:25 AM) (Source: Application Error)(User: )
          Description: dwm.exe10.0.18362.3878e064b77atidxx64.dll26.20.150 29.270165e9f5d77c000000500000000008c952926a401d623 74f77d5490C:\Windows\system32\dwm.exeC:\Windows\Sy stem32\DriverStore\FileRepository\u0354308.inf_amd 64_48534036afa0f0d8\B354265\atidxx64.dll31320961-3827-4af5-8bfe-23f9f818d968

          Error: (05/06/2020 08:04:02 AM) (Source: Application Error)(User: )
          Description: dwm.exe10.0.18362.3878e064b77atidxx64.dll26.20.150 29.270165e9f5d77c000000500000000008c95291ef401d623 747931f6acC:\Windows\system32\dwm.exeC:\Windows\Sy stem32\DriverStore\FileRepository\u0354308.inf_amd 64_48534036afa0f0d8\B354265\atidxx64.dllceaadc77-359b-440c-bb51-2432dc593036

          Error: (05/06/2020 07:53:42 AM) (Source: System Restore)(User: )
          Description: C:\Users\cooki.DESKTOP-3NUUQAE\OneDrive\Desktop\Win10-Radeon-Software-Adrenalin-2020-Edition-20.4.2-Apr23\Bin64\AMDCleanupUtility.exe silentAMDCleanupUtility Restore Point0x8007043c

          Error: (05/06/2020 07:48:35 AM) (Source: VSS)(User: )
          Description: 0x80070005, Access is denied.

          Operation:
          Gathering Writer Data

          Context:
          Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
          Writer Name: System Writer
          Writer Instance ID: {715624d1-6187-4119-8596-aaa9f081889b}

          Error: (05/06/2020 07:48:27 AM) (Source: Application Hang)(User: )
          Description: explorer.exe10.0.18362.815186001d62371d1d9a7240C:\ Windows\explorer.execac78ab4-6b58-4777-9fba-1affa16b764eUnknown

          Error: (05/05/2020 05:13:07 PM) (Source: Application Hang)(User: )
          Description: SystemSettings.exe10.0.18362.628239401d622f7eb0160 164294967295C:\Windows\ImmersiveControlPanel\Syste mSettings.exeffc37fc5-f44a-4b99-ab97-519923787be1windows.immersivecontrolpanel_10.0.2.1 000_neutral_neutral_cw5n1h2txyewymicrosoft.windows .immersivecontrolpanelCross-thread

          Error: (05/05/2020 05:09:22 PM) (Source: VSS)(User: )
          Description: CoCreateInstance0x8007045b, A system shutdown is in progress.

          Error: (05/05/2020 05:09:22 PM) (Source: VSS)(User: )
          Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x8007045b, A system shutdown is in progress.
          [HEADING=1]CodeIntegrity Errors:[/HEADING]
          Date: 2020-05-03 18:46:16.935
          Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

          Date: 2020-05-03 18:45:17.417
          Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

          Date: 2020-05-03 18:40:08.806
          Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

          Date: 2020-05-03 18:40:07.344
          Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

          Date: 2020-05-03 18:39:51.838
          Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

          Date: 2020-05-03 18:32:34.808
          Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

          Date: 2020-05-03 18:32:34.773
          Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

          Date: 2020-05-03 18:32:33.998
          Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

          Date: 2020-05-03 18:31:37.891
          Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

          Date: 2020-05-03 18:26:07.064
          Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswhook.dll that did not meet the Microsoft signing level requirements.

          =========================== Installed Programs ============================

          AMD Software (HKLM...\AMD Catalyst Install Manager) (Version: 20.4.2 - Advanced Micro Devices, Inc.)
          Bitdefender Agent (HKLM...\Bitdefender Agent) (Version: 24.0.1.162 - Bitdefender)
          Bitdefender Internet Security (HKLM...\Bitdefender) (Version: 24.0.16.95 - Bitdefender)
          Branding64 (HKLM...{856DA29A-EA4A-468B-BBC2-B5F60DD75BFE}) (Version: 1.00.0002 - Advanced Micro Devices, Inc.) Hidden
          CCleaner (HKLM...\CCleaner) (Version: 5.66 - Piriform)
          CPUID HWMonitor 1.41 (HKLM...\CPUID HWMonitor_is1) (Version: 1.41 - CPUID, Inc.)
          CrystalDiskInfo 8.4.2 (HKLM...\CrystalDiskInfo_is1) (Version: 8.4.2 - Crystal Dew World)
          Geeks3D FurMark 1.21.1.0 (HKLM-x32...{2397CAD4-2263-4CD0-96BE-E43A980B9C9A}_is1) (Version: - Geeks3D)
          Google Chrome (HKLM-x32...\Google Chrome) (Version: 81.0.4044.129 - Google LLC)
          Google Update Helper (HKLM-x32...{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
          IObit Uninstaller 9 (HKLM-x32...\IObitUninstall) (Version: 9.4.0.20 - IObit)
          Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
          Microsoft OneDrive (HKCU...\OneDriveSetup.exe) (Version: 19.232.1124.0012 - Microsoft Corporation)
          Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32...{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
          Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429 (HKLM-x32...{80586c77-db42-44bb-bfc8-7aebbb220c00}) (Version: 14.14.26429.4 - Microsoft Corporation)
          Spotify (HKCU...\Spotify) (Version: 1.1.31.703.g256add22 - Spotify AB)
          Steam (HKLM-x32...\Steam) (Version: 2.10.91.91 - Valve Corporation)
          uTorrent Web (HKCU...\utweb) (Version: 1.0.11 - BitTorrent, Inc.)

          ========================= Devices: ================================

          Name: PowerPC Processor
          Description: PowerPC Processor
          Class Guid:
          Manufacturer:
          Service:
          Device ID: PCI\VEN_1957&DEV_C006&SUBSYS_12011A56&REV_10\4&B75 C242&0&00E6
          Problem: : The drivers for this device are not installed. (Code 28)
          Resolution: To install the drivers for this device, click β€œUpdate Driver”, which starts the Hardware Update wizard.

          Name: Video Controller
          Description: Video Controller
          Class Guid:
          Manufacturer:
          Service:
          Device ID: PCI\VEN_8086&DEV_0122&SUBSYS_D0001458&REV_09\3&13C 0B0C5&0&10
          Problem: : The drivers for this device are not installed. (Code 28)
          Resolution: To install the drivers for this device, click β€œUpdate Driver”, which starts the Hardware Update wizard.

          ========================= Memory info: ===================================

          Percentage of memory in use: 29%
          Total physical RAM: 8109.11 MB
          Available physical RAM: 5695.49 MB
          Total Virtual: 10029.11 MB
          Available Virtual: 7542.23 MB

          ========================= Partitions: =====================================

          1 Drive c: () (Fixed) (Total:698.07 GB) (Free:657.65 GB) NTFS
          2 Drive d: (Game) (Fixed) (Total:223.57 GB) (Free:222.36 GB) NTFS
          3 Drive e: (RS6X64_10in1_OEM_ENU_APR2019) (Removable) (Total:7.5 GB) (Free:0.95 GB) NTFS

          ========================= Users: ========================================

          User accounts for \DESKTOP-3NUUQAE

          Administrator cooki DefaultAccount
          Guest WDAGUtilityAccount

          **** End of log ****

          Comment

          • phillpower2
            PCHF Administrator
            • Sep 2016
            • 15206

            #20
            You have a whole load of problems going on with Windows, drivers + AV issues and namely Avast, too much to address at once so will start with the AV problems as your system could be compromised, a particular risk when you download torrents btw.

            Having more than one AV installed on your computer is bad, it will slow down the computer, cause internet connection problems and leave you with no AV protection at all if they cancel each other out as they fight for resources.

            Windows 8, 8.1 and 10 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

            [COLOR=rgb(44, 130, 201)]If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

            You can uninstall Avast in the Control Panel but should you have any problems see Avast clean removal info here [COLOR=rgb(226, 80, 65)]Please create a new system restore point first.

            Bitdefender removal tools here

            [COLOR=rgb(226, 80, 65)]Important

            If you stick with only Windows Defender, once any other AV has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.[/COLOR][/COLOR][/COLOR]

            Comment

            • OgDaBaby
              PCHF Member
              • Apr 2020
              • 11

              #21
              i uninstall all anti virus by using the tool . checking for update in windows 10 its all up to date but when i restart pc it will automatically installing my AMD 290 driver to my device manager after between 5-10 minutes its goes black screen its all done in normal mode

              Comment

              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15206

                #22
                Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

                To publish a Speccy profile to the Web:

                In Speccy, click File, and then click Publish Snapshot.

                In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

                Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15206

                  #23
                  Any update for us?

                  Comment

                  • phillpower2
                    PCHF Administrator
                    • Sep 2016
                    • 15206

                    #24
                    Thread closed due to lack of feedback from the OP.

                    Comment

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