PC Shuts down and restarts - troubleshooting

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  • Dantie
    PCHF Member
    • Apr 2020
    • 1

    #1

    PC Shuts down and restarts - troubleshooting

    Hello lads!

    Iโ€™m having issues with my computer. (Surprise)

    At certain times my PC just restarts. It mainly happens when im gaming or editing - now the thing is i have found no reliable way of replicating this problem. Iโ€™ve tried stress testing everything and it dosent crash - also temperatures are fine in gpu and cpu even when running stress tests for 30+ minutes.

    I donโ€™t know much about hardware, but is was thinking this could somehow still be a PSU problem. Now, the computer used to be overclocked, but iโ€™ve reset everything to factory and it has not helped.

    It does seem as tho it occurs more often if i have something like, spotify or chrome running in the background, which led me to think that it could possibly be a ram issue.

    Not sure whether these is the case nor how to test it.

    Now, i have actually found one weird way of forcing the issue to happen. When im in the bios menu, there is something called EZ tuning wizard, clicking this will actually make the PC crash the same way as it does when it happens. Something i guess, also speaks for it being a PSU problem?

    In video games, it also mostly seem to happen when loading a new scene or when alt tabbing out and back in the game.

    The PC dosenโ€™t seem to register any logs when it crashes neither natively, nor with third party programs.

    i would greatly appreciate some help, and since im locked down due to corona time, having PC problems hurt badly :cry:

    Thanks <3

    PROGRAMS Iโ€™VE CRASHED WHILE USING:

    Low end games such as: League of legends or COD Warzone ETC.

    Higher end games such as: M&B Bannerlord, RDR2, Outer worlds ETC.

    Editing software such as: Adobe premiere pro, MISTIKA VR, Photoshop, After effects ETC.

    PC INFO:

    Operating System

    Windows 10 Home 64-bit

    CPU

    Intel Core i7 @ 3.20GHz 34 ยฐC

    Coffee Lake 14nm Technology


    RAM

    16,0GB Dual-Channel Unknown @ 1068MHz (15-15-15-36)

    Motherboard

    ASUSTeK COMPUTER INC. TUF Z370-PLUS GAMING (LGA1151) 28 ยฐC

    Graphics

    DELL U2518D (2560x1440@59Hz)

    4095MB NVIDIA GeForce GTX 1070 Ti (ASUStek Computer Inc) 33 ยฐC


    Storage

    238GB SAMSUNG MZVLW256HEHP-00000 (Unknown (SSD))

    2794GB TOSHIBA HDWD130 (SATA ) 36 ยฐC


    Voltage

    +5V 5.080 V

    +3.3V 3.392 V

    +12V 12.000 V

    VIN3 0.960 V

    VIN4 0.768 V

    VCORE 1.056 V
  • phillpower2
    PCHF Administrator
    • Sep 2016
    • 15209

    #2
    Hello Dantie,

    Can you post the brand and model name or number of the PSU for us.

    Comment

    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15209

      #3
      Thread closed due to lack of any feedback from the OP.

      Comment

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