Black screen when video content appears

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  • Ellis_DeTripp
    PCHF Member
    • Jan 2018
    • 3

    #1

    Black screen when video content appears

    I just set up a new desktop running Windows 10 and I have it connected to a monitor thatโ€™s also connected to my old desktop that runs Windows 7. The old desktop has no video problems, but the new one does. If I hover the pointer over video content that itโ€™s supposed to autoplay, the screen will go black for a second, then the video starts. Whatโ€™s causing this? Iโ€™ve checked my HDMI cables and theyโ€™re connected firmly to each PC & to the monitor ports & the cables are new. I donโ€™t have a separate video card on either machine.
  • Ellis_DeTripp
    PCHF Member
    • Jan 2018
    • 3

    #2
    Went to the AMD site & downloaded the newest display driver & the black screen problem went away. Had to adjust the resolution & aspect ratio a few times to get the display to fit, but it looks good now. For the record, I have an AMD Ryzen 5 2400G CPU with Radeon Vega 11 Graphics.

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    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15209

      #3
      Glad you got it sorted and thanks for sharing the solution so that it may help others Ellis DeTripp (y)

      Tip, if not done already, create a new system restore point for the now stable settings.

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