No sound after system reset

[John_Horne]

Hi Phill, as far as I know it was a full factory reset as in …settings…update and security…recovery…reset this PC…remove everything

[phillpower2]

Hi John,

Was as I thought and reason why I asked was so that I could clarify something for you, restoring the MBs default factory settings have nothing at all to do with Windows and by resetting Windows you in no way affected any settings in the BIOS, the BIOS settings are pre boot stage and once the BIOS has checked and found among other things a functional storage device and operating system such as Windows the BIOS gives over control to Windows and plays no further role.

The default factory settings are normally identified as “load defaults” “most stable” or “optimised settings”

[John_Horne]

ah ok …yes Im getting more and more lost…lol so does that mean I should try restoring the MB’s factory default settings now ? how would I do that ?

[phillpower2]

Found nothing in BIOS related to “audio”…nothing to enable

The above suggests that you know how to access the BIOS so restart to access the BIOS, once in the BIOS look for and select if the info that I found is correct “Optimised Defaults” save, exit and then boot into Windows, if still no sound it suggests that the audio chip has expired.

[John_Horne]

Went back into BIOS and followed all options but no sign of optimise defaults…the only place I didnt go was command line prompt

[phillpower2]

Some confusion me thinks as there is no command prompt in the BIOS, command prompt is a part of Windows which you may recall from my earlier reply has no bearing on the BIOS.

To get into the BIOS it will either be done by continually tapping the Del or the F2 key once you have powered up the computer, if Del does not work you will need to restart the computer and try again but this time by continually tapping the F2 key.

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[phillpower2]

Any update for us John?

[phillpower2]

Any update for us? This thread will be closed if not replied to within 48hrs.