No network fix

[Frenchels]

Hi everyone.
My PC has been giving me this issue for a while now where it connects to the internet but tells me I have no network.
I have internet access and most functions work fine without it but, as a result, I can’t play certain games or do any Windows updates so I was hoping if anyone could help me to fix this?

If I hover the mouse over the ethernet icon in the bottom right it says “not connected - no connections available” but like I said, I do still have internet access.
Please help.

[phillpower2]

Welcome to PCHF Frenchels.

Could be a browser security plug in issue.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[Frenchels]

Oh cool thanks so much.
I did it and here is the URL:

http://speccy.piriform.com/results/waO66lQp3NBfyYtcnRXedGi

[phillpower2]

We can see a couple of problems in your Speccy report, you are running Windows 10 Version 1703 which means that you are missing 2+ years worth of updates and therefore at risk of malware attack and what could potentially be affecting your internet service McAfee WebAdvisor which is a security plug in that is complete garbage.

You can uninstall McAfee in the Control Panel but should you have any problems see McAfee product removal tool (MCPR) here [COLOR=rgb(226, 80, 65)]Please create a new system restore point first.

Once you have gotten rid of all traces of McAfee you need to get Windows Defender up to date, allow Defender to carry out a full scan and then start getting Windows 10 fully up to date, post back when you are running version 1903, it will take you a while but no rush on our behalf.

[COLOR=rgb(226, 80, 65)][/COLOR][/COLOR]

[Frenchels]

Okay well I can uninstall McAfee but I can’t do any windows updates because of the network error. That is why everything is so out of date. Is there a different way to do windows updates because if I try use the windows updater it fails.

[phillpower2]

Get rid of McAfee and then try updating Windows.

You were able to download and run Speccy so there is no reason why Windows should not update for you, see Troubleshoot problems updating Windows 10

[Frenchels]

Okay so I uninstalled McAfee and it still wouldn’t do updates but what I ended up doing is I used the media creation tool 1903 and reinstalled windows and that seemed to fix the problem. thanks for all the help man I really appreciate it.
Windows is officially up to date again and the network problem is fixed as well.

[jmarket]

Glad you got it sorted, will mark solved. Should you need further assistance in the future with this please contact a staff member who may reopen it for you.