Driver PNP WATCHDOG PROBLEM

[crackerjack]

fingers crossed --please excuse pc ignorance

[URL unfurl="true"]http://speccy.piriform.com/results/gSu5FiBOx0T3iyoxaiOypFP[/URL]

[phillpower2]

Not around for long so leave the dmps for now, there is a SMART warning flagged up for the HDD so check that first;

Will just mention that we can see that you have the crapware that is aka Iobit, nothing good ever comes from such rubbish and the so called driver booster nonsense causes all sorts of problems on its own

Storage
[COLOR=rgb(184, 49, 47)]Hard drives
ST3500418AS ATA Device
Manufacturer: Seagate
Form Factor: 3.5"
Heads: 16
Cylinders: 60,801
Tracks: 15,504,255
Sectors: 976,768,065
SATA type: SATA-II 3.0Gb/s
Device type: Fixed
ATA Standard: ATA8-ACS
Serial Number: 5VMK3GE3
Firmware Version Number: CC38
LBA Size: 48-bit LBA
Power On Count: 8076 times
Power On Time: 773.3 days
Speed: 7200 RPM
Features: S.M.A.R.T., AAM, NCQ
Max. Transfer Mode: SATA II 3.0Gb/s
Used Transfer Mode: SATA II 3.0Gb/s
Interface: SATA
Capacity: 465 GB
Real size: 500,107,862,016 bytes
RAID Type: None
[COLOR=rgb(184, 49, 47)]S.M.A.R.T
Status: Warning
Temperature: 33 °C
Temperature Range: OK (less than 50 °C)

Download and run CrystalDisk info standard edition from here

Run the program, grab any screenshots and attach to your next reply for us.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.[/COLOR][/COLOR]

[crackerjack]

Thanks for putting me straight fella
As stated being only a “user” I tend to take advice from others who maybe act as though they’re in the know and trying to help
The supplier who built the Pc for me to do CAD work on whilst still working (. I’m now retired) was asked to put me a decent spec together and as he’d built me 3 previously that caused not one bit of bother I trusted him
Sadly he’s now had to close (health probs) otherwise he would have been 1st call - so as you fellas have helped in the past I thought I’d ask you rather than sticking a pin in local PC suppliers ( bit of background info)
The “crap” you mentioned - again I was informed helped others Vest la vie!
Will do as you advise tomorrow and report back
Do you want me to uninstall problem causing software or wait till you’ve given it more consideration
Because of Win10 update prob Id approached them initially and after hands on control and quite a number of sessions concluded it could be the Foxconn Bios that was incompatible
At moment disabled updates as features wouldn’t load and kept giving topic message above - so I’ve stopped auto updates for now Is that ok?- and when it’s occurred I’ve reverted back to previous version that was working ok
Hope the above novel provides SOME info that’s useful but any way I can help further just ask but don’t go too deep as tech knowledge Def limited
Cheers Crackerjack

[crackerjack]

As requested Phill

[phillpower2]

Crystal Disk is also warning of HDD failure so before doing anything else you should back up all important data from the HDD.

Rather than fully shutting down Windows I suggest that for now you leave the computer in stand by until you have 1: backed up your data and 2: downloaded a Windows 10 ISO from Microsoft ready for clean installing Windows, you should also make sure that you have all of the drivers that will be required once Windows has been installed, for Windows you need an 8GB or above USB thumb drive and for your MB etc drivers you can either put them on a small capacity thumb drive or save them to one of your present storage devices.

As the flaky drive is the boot device I would suggest that it be replaced with a 256GB or above SSD, HDDs are becoming a thing of the past and I for one wonder if that is why the quality of Seagate HDDs is not what it once was

Once all of the above has been done we can provide the info for testing the drive if you wish, it is not advisable to test it atm as the drive could fall over while being tested.

[COLOR=rgb(41, 105, 176)]Tip
If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page, it also avoids filling up folks inbox[/COLOR]

[crackerjack]

Hi Phil
Have had another local computer co. recommended to me so gonna hopefully let them try sort me a replacement
SSD on Monday and if all goes well will report back asap Many thanks for input and advice!!

[phillpower2]

Apologies for the delay getting back to you, working seven days a week leaving little to no time for the forum atm

Will look out for your next update and thanks for keeping us updated (y)

[veeg]

Any updates?

[phillpower2]

Any update for us? This thread will be closed if not replied to within 48hrs.