Random Pc freezes during gameplay

[jsibbett8]

I built my pc less than two weeks ago, and stated getting still frames usually after 10-20 mins of play. they also can happen seemingly randomly. these freezes occur on both low and high graphical games. the music will not be effected by this.
I have tested on task manager but the usage for all my components stay below 30% at most times, and also on Zenger master (my PC is not overclocked)showing an EDC % exceeding the limit (140)
I have changed my power plan numerous times but it has no effect.

hope you can help

my pc
rtx 2070
AMD Ryzen™ 7 2700X Processor
Aorus x470
kingston ssd 480gb
1tb Harddrive, Barracuda
Benq Rl series XL2411

[veeg]

Hello

I assuming no blue screens?
Please down load speccy… Speccy - Free Download

And post that log… CCleaner Support Community

Run your pc for about 10 mins before using speccy..

@Evan Omo @phillpower2 @Bruce

[Bruce]

being so new, I thinking along the lines of hardware compatibility.
check vendors lists and see if they all like playing nicely with each other.
then check everything for driver updates; graphics card, BIOS firmware, mobo drivers.

do you only get issues during games - normal usage is unaffected?
and is it usually only around 10-20mins in?

[jsibbett8]

being so new, I thinking along the lines of hardware compatibility.
check vendors lists and see if they all like playing nicely with each other.
then check everything for driver updates; graphics card, BIOS firmware, mobo drivers.

do you only get issues during games - normal usage is unaffected?
and is it usually only around 10-20mins in?

yes if i am not playing a game, the freezes dont occur. sometimes, the freezes are random, but only rarely
I have done driver updates but nothing seems to help it.

[jsibbett8]

Hello

I assuming no blue screens?
Please down load speccy… Speccy - Free Download

And post that log… CCleaner Support Community

Run your pc for about 10 mins before using speccy..

@Evan Omo @phillpower2 @Bruce

http://speccy.piriform.com/results/lN76Kbj3xYTRX8rOWavJxqw

[Bruce]

OK, let’s assume it’s graphics card related then.
when it freezes, have you checked the temp of the graphics card?
obviously you can’t whilst it’s frozen, so reboot and run something like Speccy (although is is reporting some graphics cards and mobo temps incorrectly) and hopefully the cards temp would not have fallen too much.
if Speccy can’t be trusted, use any one of the many hardware monitors available.

does that mobo have integrated graphics?
if so, remove the extra graphics card, lower the game’s settings as much as possible and see if the game plays (badly) and at least doesn’t freeze.

[veeg]

Your average temp for the cpu is 88c,which is a little warm. Have you checked your cpu fan to see if it is running? I am assuming you have thermal paste on that cpu?

[jsibbett8]

OK, let’s assume it’s graphics card related then.
when it freezes, have you checked the temp of the graphics card?
obviously you can’t whilst it’s frozen, so reboot and run something like Speccy (although is is reporting some graphics cards and mobo temps incorrectly) and hopefully the cards temp would not have fallen too much.
if Speccy can’t be trusted, use any one of the many hardware monitors available.

does that mobo have integrated graphics?
if so, remove the extra graphics card, lower the game’s settings as much as possible and see if the game plays (badly) and at least doesn’t freeze.

the temperature of the graphics card dosnt change during the freezes. i will try on low settings

[jsibbett8]

Your average temp for the cpu is 88c,which is a little warm. Have you checked your cpu fan to see if it is running? I am assuming you have thermal paste on that cpu?

yep the fan is running and thermal paste is applied.

[jsibbett8]

http://speccy.piriform.com/results/aVmvMzJlOrHBo44WwDoC5CO

here is the speccy result after 30 mins of Devil May Cry 5 Gameplay, around 30 mins on low/minimum setting
i will post on high
so far only one freeze, I will do more testing

[jsibbett8]

http://speccy.piriform.com/results/AXjVbbZTulsNwzeoxX251gJ

here is the speccy on ultra

[jsibbett8]

i just realized that the temp shown on ryzen master and on speccy are different with about 45 degrees difference.

[Bruce]

yep, that’s the problem with Speccy, untrustworthy reporting.
try another hardware monitor software.

[jsibbett8]

here is a report useing cpu z

[Bruce]

looks like temp isn’t the cause then.
which leaves the card itself if you have checked the compatibility lists, drivers etc.