Lagging issues / freezing

[Whyze]

Hi! I’m not sure if this is the right area to post this, but I’ve been having some problems with my PC lately and I was wondering if I could get some help on what steps to take to figure out how to fix it.

The most apparent issue is that my computer is laggy. Most of my activity is video games, video game-related activities, and your normal internet usage like YouTube and reddit. I have a hard time playing video games because of the lag I get while playing and the jumps in FPS (It usually stays around 22-28, jumps as high as it can go, down to as low as it can go). The load times are pretty long too. My computer used to run these games just fine. Sometimes it seems to have good days/good hours where it runs alright. It doesn’t seem to matter if I have things running in the background, but I always make sure I only have the essentials running to do what I’m doing (Discord + Battle.net + Overwatch, for example) but it lags and jumps anyways.

I was thinking maybe I just needed to do a clean reinstall of my operating system, so I did reinstall Windows 10 about a week ago. The problems still seems to be here, along with a problem of my computer freezing. My computer has froze a few times since the reinstall. One time it froze right after turning my computer on and logging in, another time I was just watching YouTube and clicked on a link and it froze. I also got a blue screen recently, but that has also happened once or twice before reinstalling Windows.

Could this be a hardware issue? If it is, I wouldn’t even know where to begin.

Some information:
OS: Windows 10 Pro, 64-bit
Graphics card: NVIDIA GeForce GTX 970
Motherboard: MSI model# MS-7693
CPU: AMD FX 6300 Six-Core Processor
8 GB of RAM
My main drive is a SSD, 250GB I think &
My secondary drive is a 1TB hard drive

[veeg]

Hello

Sysnative Tool.

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version – SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions

@phillpower2 @Malnutrition jmarket

[Whyze]

Here is the file.

[jmarket]

Please go HERE and download the portable version of Speccy. Save it to somewhere you can find, locate the file and as it comes as a Zip file use your favorite unzip application to decompress it. Open the newly created folder and double left click Speccy.exe if you have a 32 bit system or Speccy64.exe if yours is 64bit. If you are not sure what your system is click HERE.

[IMG alt="ZcY4ssaWkb3BvAAUm21-sEMakV5lKqLsT99M6i2YO1hhf6XlCwJkosekS8CRpzT4D_t-AYizPFVh7TFm7SmzLhMALb6OdA_Un0--vpw4LDZfYtyLNrTHDMRQwRz0hUrM0EDu6YhQT3Mf1gVK6bJOlb HqdMovC4zJlM2XtLLnxqPOK5y_LUWMbap6pK7rVWm1zjm45SW3 UfruY8Ype0PEjevPRez8dQ_iKpttIaQlM7VeRYyBD3NxDJU2DU 1OTJEr6FXuB0rdbeC48UNxV3tKld2Bybaj50pNLbpLIugU9evV rJWhISN4VInH6-jctxaLXOEDrW4I_0hLXCoqaolAPcKMgwBRm_FlR3V1SHbxrQ-FlVLyrLrPg0xF62AKARhVGvQ-MMQwHnQxI7FaNXcD85hP1VHHWD-TSAc2eUAUM8fL-sgsZzM0hNeAy_bat-Q_VmliLAi4D4OBMszC5z_o1NwkFEWpTCJm3W9-PQMCrZEGICfOcuLN8bAC8-GW4mHn_OuCmuO3bFf1A5jSc2-iGgSAogmbruqcq3Xav0X7tI-aBoRiqbA-Jpd1GOOPChl1wIRp-awdq9FB2kgP87w3xlS2vDI2wZSCndcGhlLuLQO1dooV5YwvQ3o QZMzmyfQSJVK0zNEcMZ2rNWhQih8CxQOhNgCob9E=w726-h395-no" width="690px" height="375px"]https://lh3.googleusercontent.com/ZcY4ssaWkb3BvAAUm21-sEMakV5lKqLsT99M6i2YO1hhf6XlCwJkosekS8CRpzT4D_t-AYizPFVh7TFm7SmzLhMALb6OdA_Un0--vpw4LDZfYtyLNrTHDMRQwRz0hUrM0EDu6YhQT3Mf1gVK6bJOlb HqdMovC4zJlM2XtLLnxqPOK5y_LUWMbap6pK7rVWm1zjm45SW3 UfruY8Ype0PEjevPRez8dQ_iKpttIaQlM7VeRYyBD3NxDJU2DU 1OTJEr6FXuB0rdbeC48UNxV3tKld2Bybaj50pNLbpLIugU9evV rJWhISN4VInH6-jctxaLXOEDrW4I_0hLXCoqaolAPcKMgwBRm_FlR3V1SHbxrQ-FlVLyrLrPg0xF62AKARhVGvQ-MMQwHnQxI7FaNXcD85hP1VHHWD-TSAc2eUAUM8fL-sgsZzM0hNeAy_bat-Q_VmliLAi4D4OBMszC5z_o1NwkFEWpTCJm3W9-PQMCrZEGICfOcuLN8bAC8-GW4mHn_OuCmuO3bFf1A5jSc2-iGgSAogmbruqcq3Xav0X7tI-aBoRiqbA-Jpd1GOOPChl1wIRp-awdq9FB2kgP87w3xlS2vDI2wZSCndcGhlLuLQO1dooV5YwvQ3o QZMzmyfQSJVK0zNEcMZ2rNWhQih8CxQOhNgCob9E=w726-h395-no[/IMG]

Speccy will open and after a short wait will display a summary of your system specs.
[ul]
[li]Click on the file menu.[/li][li]Then click Publish snapshot.[/li][/ul]
[IMG alt="E_U_RjMi_u9BGprKHACPKc2WT1aHfArsDguOjRo4qnskM tgXrrgjVB3xTErPz1ylVG8KtS6FSa8Mml5Ll0kzC6sAVQgTqC3 hUwKPAUgGm5NKI_xmgGp_OlGMroUwQJJrG6iff8Lj=w2400" width="676px" height="500px"]https://lh3.googleusercontent.com/E_U_RjMi_u9BGprKHACPKc2WT1aHfArsDguOjRo4qnskMtgXrr gjVB3xTErPz1ylVG8KtS6FSa8Mml5Ll0kzC6sAVQgTqC3hUwKP AUgGm5NKI_xmgGp_OlGMroUwQJJrG6iff8Lj=w2400[/IMG]

A dialogue box will ask you to confirm, select yes.
[IMG alt="3pUfoUJBAClZ5Al2RuZ3lVKoWJXPg60ZqURNggRETQEQJ F889G5_-FXgHsn18U83LNNqeu5wMxSgnDonYamyA77rOViC4zw18eqb_GA 9rv7Hcv86AWEM7QJ0eBbmvdWoIdxQ8-zL=w2400" width="560px" height="202px"]https://lh3.googleusercontent.com/3pUfoUJBAClZ5Al2RuZ3lVKoWJXPg60ZqURNggRETQEQJF889G 5_-FXgHsn18U83LNNqeu5wMxSgnDonYamyA77rOViC4zw18eqb_GA 9rv7Hcv86AWEM7QJ0eBbmvdWoIdxQ8-zL=w2400[/IMG]

Another dialogue box will open
[ul][li]Click Copy to Clipboard.[/li][li]Then click Close.[/ul][/li]
[IMG alt="7pzV1O_juVFxiJiUP_NVrdBswZ6N0KO3PcgPEUfauglo2 q5YT8E7uCZMRsnHE742GZB8oMy-h-Mt30TX0S-kkZvRYmgUp0gbJFrnqYtB8BDwVeQB76Rdzltk0mg3H_Wpnaijh Knd=w2400" width="520px" height="132px"]https://lh3.googleusercontent.com/7pzV1O_juVFxiJiUP_NVrdBswZ6N0KO3PcgPEUfauglo2q5YT8 E7uCZMRsnHE742GZB8oMy-h-Mt30TX0S-kkZvRYmgUp0gbJFrnqYtB8BDwVeQB76Rdzltk0mg3H_Wpnaijh Knd=w2400[/IMG]

Now that your link has been copied please paste it into your next post. It should look something like the example below

http://speccy.piriform.com/results/6waAHapcLrZIVPakgxXXXXXXX

BTW: once you have finished with speccy and no longer want it removing it is easy because it is a portable app with no install. Simply delete the downloaded file and folder you created when you decompressed it. Gone:thumbsup:

[Whyze]

Here ya go: http://speccy.piriform.com/results/7...OF4ihEAD1SzO1A

[phillpower2]

Hello Whyze,

Hope you don`t mind me chiming in with an observation and a question for you

It could just be Speccy reporting them wrong but you have temperatures and voltages that look rather off, the CPU temp being 11 °C and PSU voltages +5V: 5.844 and V+12V: 13.376 V are contradictory as the high voltages would be causing overheating which btw is exactly what your problems sound like.

What is the brand and model name or number of the PSU - how old is it.

[phillpower2]

What I COULD see was this code: E164554. Googling it led to a long list of power supply makers and it looks like it is made by L & C/Deer.

That brand of PSU is of such poor quality that you are fortunate that it has not gone bang and taken out all of your hardware with it, see my canned info and the attachment below, the example L & C PSU claims to be 350W when in fact it cannot even produce 200W.

Please note that there is one thing that is possibly worse than using a known poor quality brand of PSU and that is using one that is unheard of, for brands of PSU to trust and brands to avoid please refer to the PSU guidance links in my signature below.

[phillpower2]

Any update for us Whyze?

[Whyze]

Alright, thanks! Very good to know.. I will purchase a new PSU. I probably won’t be able to for a couple weeks, at least, but I will report back once I’ve done so.

[phillpower2]

You are welcome

Let us know when you are ready to make any purchase and we can take a look at what is available to you.

[veeg]

Any updates for us?

[phillpower2]

Any update for us? This thread will be closed if not replied to within 48hrs.