Internet is permanently disabled

[Uncaringsquash9]

Used to use my pc daily a few monthes ago then one day, the internet was disabled. I have gone to a few IT friends and specialists but none could figure it out. I use a wireless connection but the people who’ve helped me said maybe try a wired connection. Was just wondering if anyone can help

[jmarket]

Did you try a wired connection? Need to narrow the problem down. Could be hardware-related or missing WLAN/LAN drivers, although the latter is probably less likely since Windows (10) Updates deals with modern hardware pretty well.

[Uncaringsquash9]

I am tonight, a friend is coming over to lend me an ethernet cable to see if this works. Ill comment back results. Whats also strange is anyone thats helped cant fix it and have never seen thks issue before

[Uncaringsquash9]

Just booted it but after about a month and it says “an error has occurred during initialization. If this problem continues, please contact your system admin
Error code: 0x80070426”
Also says my Windows Security system is disabled but when i try to turn it on, it says “it cannot be started”

[jmarket]

Hi there @Uncaringsquash9 and Welcome to PCHF

I would try a hard-wired connection first. If that doesn’t solve it, please give us the actual hardware specs of your computer.

That error indicates a Windows issue. What version of Windows 10 are you on? 1803?

[Uncaringsquash9]

Version 1607 (os build 14393.1066)

[Uncaringsquash9]

I go to check my specs and it says “cant collect info” on all of them. And my cousin gave me this computer a while ago so he probably wont remember

[jmarket]

The latest version of Windows is 1803. They released a new update yesterday as well, so the latest build you should be on is 17134.228

[Uncaringsquash9]

Now that i think back, it might have been about a year since i last really used my pc, so would that be why its an older version? Also, i never browsed any websites, just used it for steam and youtube, but one of my friends said it could be from malware since things are disabled

[jmarket]

What I would do, is do a fresh, clean install of Windows 10. Do you have a spare working computer with internet access and a thumb drive / blank DVD?

[jmarket]

it could be malware. Are you able to start/stop services?

https://www.tenforums.com/tutorials/57567-restore-default-services-windows-10-a.html

This is a list of default settings for each service.

But yeah, I would recommend a fresh install anyway.

[Uncaringsquash9]

I have a spare laptop, could that work?

[jmarket]

Yes. You’ll need to either burn Windows 10 to a blank DVD or a blank flash drive.

Do you have one of those?

[Uncaringsquash9]

I believe i have a flash drive somewhere, should i try and do what IKJK suggested too? Just to try something else

[jmarket]

I believe i have a flash drive somewhere, should i try and do what IKJK suggested too? Just to try something else

Nah, if you have nothing to lose on your PC and don’t mind clean formatting, I highly recommend what jmarket is saying.