My new computer won’t shut down or restart because of gpu

[jmarket]

Btw are you sure you sent the right link? I can’t find anything about bios updates there but maybe I’m not looking in the right place?

Working fine here…

[ATTACH]3991[/ATTACH]

[Zebrakatten]

Huh, it seems to work now. Yesterday it sent me to a howtogeek question about licensing or something, don’t know what happened.
Thanks

[Zebrakatten]

The link works, not the computer.
My friend says he will try a bios update today or tomorrow so I’m waiting for news. (I’m visiting family because of a wedding so he’s looking at it for me while I’m away. I’m sending your suggestions to him and he tells me what happens ^^’ )

[phillpower2]

Ask your friend to disable fast boot as well as this is known to cause problems with the computer not shutting down, use the steps below that will not only disable hibernation (a totally useless feature imo) but also fast boot;

To disable Hibernation:

[ol]
[li]The first step is to run the command prompt as administrator. In Windows 10, you can do this by right clicking on the start menu and clicking “Command Prompt (Admin)”[/li][li]Type in “powercfg.exe /h off” without the quotes and press Enter. If you typed it in correctly, the cursor will simply start at a new line asking for new input[/li][li]Now just exit out of command prompt[/li][/ol]

[Zebrakatten]

Thank you, unfortunately we’ve already tried both the command prompt and disabling it in power settings without success

[Zebrakatten]

I’ve now updated the BIOS to the newest version (took a couple of tries) and it seems to work now crosses fingers ! I have turned it on and off several times with success
(How do I mark it as solved?)

[veeg]

Glad you have that sorted out.

[phillpower2]

Great news & thanks for the follow up Zebrakatten (y)