Windows sometimes takes very long time to shut down (if at all)

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  • Bohauo
    PCHF Member
    • Nov 2016
    • 79

    #1

    Windows sometimes takes very long time to shut down (if at all)

    Hello.

    I have a odd fault in my system.
    Sometimes my system doesn’t shut down, or it takes more than 15 min (after that i forcefully shut down my system via power button).
    but most of the time it will shut down normally, (system fully shut down within 20 sec after shut down command issued).

    The issue arose after system re-installation after an upgrade to my hardware.
    here is my system specs:

    Intel Core i7 8700K
    16 GB DDR4 RAM
    Nvidia GTX970, 4 GB VRAM
    Sys drive: 250 GB SSD
    D: 1 TB Samsung 7200 rpm
    E: 500 GB Samsung 7200 rpm
    F: 1 TB Seagate 7200 rpm
    Windows 10 Pro - 64-bit Preview edition
    HID: Cooler Master - Masterkeys Lite L (mouse & keyboard combo)
  • Rustys
    PCHF Member
    • Jul 2016
    • 7862

    #2
    Originally posted by Bohauo
    Sometimes my system doesn’t shut down, or it takes more than 15 min (after that i forcefully shut down my system via power button).
    What screen is it hanging at?

    Comment

    • Bohauo
      PCHF Member
      • Nov 2016
      • 79

      #3
      At this screen:

      [ATTACH]3976[/ATTACH]

      Picture found on internet, NOT a screen shot.

      Comment

      • Rustys
        PCHF Member
        • Jul 2016
        • 7862

        #4
        See if any of this helps. What is the longest that you have let it sit doing that to see if it eventually shuts off. Have heard of some taking a few hours reason being that Windows 10 is attempting to correct a issue during shut down.

        [COLOR=rgb(243, 121, 52)]windows 10 stuck at shutting down

        Have you checked the Error logs to see if they shed some light on it?[/COLOR]

        Comment

        • Bohauo
          PCHF Member
          • Nov 2016
          • 79

          #5
          Before i re-installed windows (after my upgrade) windows took about 10 min to shut down, now as i said, i forcefully shut down my computer after 15 or 20 min (one episode of “scrubs” on Netflix). Next time i happens i will let it just stand there and i might shut off the display so it won’t “burn in the image”

          No, i haven’t checked any logs, i don’t know where to start.

          Comment

          • Rustys
            PCHF Member
            • Jul 2016
            • 7862

            #6
            This will pull the logs for us.

            Please download [COLOR=rgb(243, 121, 52)]MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

            List last 10 Event Viewer Errors
            List Installed Programs
            List Devices (Only Problems)
            List Users, Partitions and Memory size
            List Mini Dump Files

            Please [COLOR=rgb(184, 49, 47)]copy and [COLOR=rgb(184, 49, 47)]paste the information into you next post.[/COLOR][/COLOR][/COLOR]

            Comment

            • Bohauo
              PCHF Member
              • Nov 2016
              • 79

              #7
              Here is the information:
              normally i would attached the doc…

              MiniToolBox by Farbar Version: 17-06-2016
              Ran by bohau (administrator) on 07-08-2018 at 20:29:17
              Running from “C:\Users\bohau\Desktop”
              Microsoft Windows 10 Pro (X64)
              Model: MS-7B48 Manufacturer: Micro-Star International Co., Ltd.
              Boot Mode: Normal


              ========================= Event log errors: ===============================
              [HEADING=1]Application errors:[/HEADING]
              Error: (08/07/2018 05:54:30 PM) (Source: Steam Client Service) (User: )
              Description: Error: Failed to add firewall exception for C:\Program\Steam\bin\cef\cef.win7\steamwebhelper.e xe

              Error: (08/07/2018 05:54:29 PM) (Source: Steam Client Service) (User: )
              Description: Error: Failed to add firewall exception for C:\Program\Steam\steam.exe

              Error: (08/07/2018 05:44:39 PM) (Source: Office 2016 Licensing Service) (User: )
              Description: Subscription licensing service failed: -1073422333

              Error: (08/07/2018 05:39:01 PM) (Source: Microsoft-Windows-SpellChecker) (User: ANDERNA)
              Description: httphttp-2147467263

              Error: (08/07/2018 05:37:45 PM) (Source: Steam Client Service) (User: )
              Description: Error: Failed to add firewall exception for C:\Program\Steam\bin\cef\cef.win7\steamwebhelper.e xe

              Error: (08/07/2018 05:37:44 PM) (Source: Steam Client Service) (User: )
              Description: Error: Failed to add firewall exception for C:\Program\Steam\steam.exe

              Error: (08/06/2018 05:13:58 PM) (Source: Microsoft-Windows-SpellChecker) (User: ANDERNA)
              Description: httphttp-2147467263

              Error: (08/06/2018 04:55:31 PM) (Source: Office 2016 Licensing Service) (User: )
              Description: Subscription licensing service failed: -1073422333

              Error: (08/06/2018 04:50:49 PM) (Source: Steam Client Service) (User: )
              Description: Error: Failed to add firewall exception for C:\Program\Steam\bin\cef\cef.win7\steamwebhelper.e xe

              Error: (08/06/2018 04:50:49 PM) (Source: Steam Client Service) (User: )
              Description: Error: Failed to add firewall exception for C:\Program\Steam\steam.exe
              [HEADING=1]System errors:[/HEADING]
              Error: (08/07/2018 07:13:00 PM) (Source: DCOM) (User: ANDERNA)
              Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}ANDERNAbohauS-1-5-21-1586410335-2160988299-1276910205-1001LocalHost (Using LRPC)UnavailableUnavailable

              Error: (08/07/2018 07:01:47 PM) (Source: DCOM) (User: ANDERNA)
              Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}ANDERNAbohauS-1-5-21-1586410335-2160988299-1276910205-1001LocalHost (Using LRPC)UnavailableUnavailable

              Error: (08/07/2018 07:00:04 PM) (Source: DCOM) (User: ANDERNA)
              Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}ANDERNAbohauS-1-5-21-1586410335-2160988299-1276910205-1001LocalHost (Using LRPC)UnavailableUnavailable

              Error: (08/07/2018 06:01:34 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
              Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Realtek - SoftwareComponent - 7/12/2018 12:00:00 AM - 11.0.6000.633.

              Error: (08/07/2018 06:01:32 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
              Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Realtek - SoftwareComponent - 7/17/2018 12:00:00 AM - 1.0.0.89.

              Error: (08/07/2018 05:56:05 PM) (Source: DCOM) (User: NT AUTHORITY)
              Description: application-specificLocalLaunchWindows.SecurityCenter.WscBroke rManagerUnavailableNT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

              Error: (08/07/2018 05:56:05 PM) (Source: DCOM) (User: NT AUTHORITY)
              Description: application-specificLocalLaunchWindows.SecurityCenter.WscDataP rotectionUnavailableNT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

              Error: (08/07/2018 05:55:46 PM) (Source: DCOM) (User: ANDERNA)
              Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}ANDERNAbohauS-1-5-21-1586410335-2160988299-1276910205-1001LocalHost (Using LRPC)UnavailableUnavailable

              Error: (08/07/2018 05:54:30 PM) (Source: DCOM) (User: ANDERNA)
              Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}ANDERNAbohauS-1-5-21-1586410335-2160988299-1276910205-1001LocalHost (Using LRPC)UnavailableUnavailable

              Error: (08/07/2018 05:54:00 PM) (Source: Service Control Manager) (User: )
              Description: The RtkAudioUniversalService service failed to start due to the following error:
              %%2 = The system cannot find the file specified.
              [HEADING=1]Microsoft Office Sessions:[/HEADING]
              Error: (08/07/2018 05:54:30 PM) (Source: Steam Client Service)(User: )
              Description: Failed to add firewall exception for C:\Program\Steam\bin\cef\cef.win7\steamwebhelper.e xe

              Error: (08/07/2018 05:54:29 PM) (Source: Steam Client Service)(User: )
              Description: Failed to add firewall exception for C:\Program\Steam\steam.exe

              Error: (08/07/2018 05:44:39 PM) (Source: Office 2016 Licensing Service)(User: )
              Description: Subscription licensing service failed: -1073422333

              Error: (08/07/2018 05:39:01 PM) (Source: Microsoft-Windows-SpellChecker)(User: ANDERNA)
              Description: httphttp-2147467263

              Error: (08/07/2018 05:37:45 PM) (Source: Steam Client Service)(User: )
              Description: Failed to add firewall exception for C:\Program\Steam\bin\cef\cef.win7\steamwebhelper.e xe

              Error: (08/07/2018 05:37:44 PM) (Source: Steam Client Service)(User: )
              Description: Failed to add firewall exception for C:\Program\Steam\steam.exe

              Error: (08/06/2018 05:13:58 PM) (Source: Microsoft-Windows-SpellChecker)(User: ANDERNA)
              Description: httphttp-2147467263

              Error: (08/06/2018 04:55:31 PM) (Source: Office 2016 Licensing Service)(User: )
              Description: Subscription licensing service failed: -1073422333

              Error: (08/06/2018 04:50:49 PM) (Source: Steam Client Service)(User: )
              Description: Failed to add firewall exception for C:\Program\Steam\bin\cef\cef.win7\steamwebhelper.e xe

              Error: (08/06/2018 04:50:49 PM) (Source: Steam Client Service)(User: )
              Description: Failed to add firewall exception for C:\Program\Steam\steam.exe
              [HEADING=1]CodeIntegrity Errors:[/HEADING]
              Date: 2018-08-07 18:57:41.945
              Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.ex e) attempted to load \Device\HarddiskVolume1\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

              Date: 2018-08-07 18:57:41.850
              Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.ex e) attempted to load \Device\HarddiskVolume1\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

              Date: 2018-08-07 18:57:30.593
              Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.ex e) attempted to load \Device\HarddiskVolume1\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

              Date: 2018-08-07 18:56:47.697
              Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.ex e) attempted to load \Device\HarddiskVolume1\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

              Date: 2018-08-07 18:56:23.394
              Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.ex e) attempted to load \Device\HarddiskVolume1\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

              Date: 2018-08-07 18:56:23.163
              Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.ex e) attempted to load \Device\HarddiskVolume1\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

              Date: 2018-08-07 18:55:42.173
              Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.ex e) attempted to load \Device\HarddiskVolume1\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

              Date: 2018-08-07 18:55:10.515
              Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.ex e) attempted to load \Device\HarddiskVolume1\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

              Date: 2018-08-07 18:54:26.336
              Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.ex e) attempted to load \Device\HarddiskVolume1\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

              Date: 2018-08-07 18:53:53.203
              Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.ex e) attempted to load \Device\HarddiskVolume1\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

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              ========================= Devices: ================================

              ========================= Memory info: ===================================

              Percentage of memory in use: 24%
              Total physical RAM: 16330.26 MB
              Available physical RAM: 12321.85 MB
              Total Virtual: 49098.26 MB
              Available Virtual: 44702.84 MB

              ========================= Partitions: =====================================

              1 Drive c: (Highway) (Fixed) (Total:232.44 GB) (Free:88.34 GB) NTFS
              2 Drive d: (Highscore) (Fixed) (Total:931.51 GB) (Free:402.66 GB) NTFS
              3 Drive e: (Highrise) (Fixed) (Total:465.76 GB) (Free:305.93 GB) NTFS
              4 Drive f: (Highland) (Fixed) (Total:931.51 GB) (Free:562.7 GB) NTFS

              ========================= Users: ========================================

              User accounts for \ANDERNA

              Administrator bohau Bohauo
              DefaultAccount Dewald Guest
              WDAGUtilityAccount

              ========================= Minidump Files ==================================

              No minidump file found

              **** End of log ****

              Comment

              • system
                PCHF Owner
                • Jan 2015
                • 7634

                #8
                Just whilst you are waiting for Rustys response.
                Originally posted by Bohauo
                Next time i happens i will let it just stand there and i might shut off the display so it won’t “burn in the image”
                Unless you are using an old CRT monitor that wont happen.

                Comment

                • Bohauo
                  PCHF Member
                  • Nov 2016
                  • 79

                  #9
                  Originally posted by gus
                  Just whilst you are waiting for Rustys response.

                  Unless you are using an old CRT monitor that wont happen.
                  ahem Yeah that’s right…, flat monitors have dead pixels and CRT got the other thing…
                  i had one monochrome screen that got my game directory list “burnt” in (in ms dos), my dad almost killed me back then…
                  (forgot the computer on when we went on vacation)…
                  Only prove how old i am… :unsure:

                  Comment

                  • Rustys
                    PCHF Member
                    • Jul 2016
                    • 7862

                    #10
                    Originally posted by Bohauo
                    Tixati (HKLM-x32...\tixati) (Version: - )
                    [COLOR=rgb(243, 121, 52)]P2P File-Sharing Risks
                    The link explains how dangerous file sharing is and gives some ideas on how to protect you system. Which our Security Team can definitely assist you in checking and ridding any issues there.

                    The ones showing under CodeIntegrity Errors for the Malware Bytes is due to the fact that it did not come form the Microsoft Store. From what I have read [COLOR=rgb(243, 121, 52)]here.[/COLOR][/COLOR]

                    Comment

                    • Bohauo
                      PCHF Member
                      • Nov 2016
                      • 79

                      #11
                      Well, i haven’t used Tixati since my system re-installation, but if you think i may be security related then by all means…
                      I got MBAM as primary AV/AMW and Windows Defender as secondary, and they haven’t reported anything suspicious yet…

                      Comment

                      • Rustys
                        PCHF Member
                        • Jul 2016
                        • 7862

                        #12
                        Originally posted by Bohauo
                        Well, i haven’t used Tixati since my system re-installation, but if you think i may be security related then by all means…
                        How did you do the system restore?
                        Where did the installation software come form?
                        Did you install the drivers and chipset in the proper order?
                        Originally posted by Rustys
                        See if any of this helps. What is the longest that you have let it sit doing that to see if it eventually shuts off. Have heard of some taking a few hours reason being that Windows 10 is attempting to correct a issue during shut down.
                        Did you ever wait and what was the outcome?
                        How long and if it did finally shut down has it repeated?

                        Comment

                        • Bohauo
                          PCHF Member
                          • Nov 2016
                          • 79

                          #13
                          Originally posted by Rustys
                          How did you do the system restore?
                          Where did the installation software come form?
                          Did you install the drivers and chipset in the proper order?
                          Settings → Windows Update & Security → Windows Defender Security Centre → Fresh Start

                          I have Windows 10 Pro and i am on the “insider program” so i always get the .iso for my version of the system. So to answer your question, Microsoft.

                          I ran the MB:s installation DVD and it did it all for me so i assume so…
                          Originally posted by Rustys
                          Did you ever wait and what was the outcome?
                          How long and if it did finally shut down has it repeated?
                          I happen again last night and i let be, just as suggested and when i woke up this morning the computer was off so it took some were between 1 - 7 hours for it th shut down. This is the first time since my initial post, so it is very random.

                          Comment

                          • Rustys
                            PCHF Member
                            • Jul 2016
                            • 7862

                            #14
                            Originally posted by Bohauo
                            I have Windows 10 Pro and i am on the “insider program” so i always get the .iso for my version of the system. So to answer your question, Microsoft.
                            This may explain why you are having issues. You are beta test the new releases for windows prior to them going to the public.
                            Originally posted by Bohauo
                            I happen again last night and i let be, just as suggested and when i woke up this morning the computer was off so it took some were between 1 - 7 hours for it th shut down. This is the first time since my initial post, so it is very random.
                            Does it seem to happen after you reboot?
                            turn on after a complete shut down?
                            after an update?

                            Comment

                            • Bohauo
                              PCHF Member
                              • Nov 2016
                              • 79

                              #15
                              The only “warning” i get is that i can’t use the “Shut down” command in the start menu.
                              When i click “Shut Down” nothing happens, so i have to issue the shut down command via the task manager.

                              other than that i seems completely random…

                              The “turn on” today was completely normal, it took about 20 sec as usual…

                              Comment

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