Sleep and Restart don't work

[joshyjames]

Whenever I try to restart my computer, once it powers down it never actually restarts and I have to manually turn it off again. I also have a problem with the sleep mode (not the screen turning off sleep mode) where once I activate sleep mode the computer acts like it’s asleep for about one minute then it boots back up to the login screen. I honestly have no when or how this started but it’s probably been a good 2 weeks.

[veeg]

Hello

Hopefully some of our members will chime in soon.

@phillpower2 @Rustys

[Rustys]

I honestly have no when or how this started but it’s probably been a good 2 weeks.

Run a system restore back to that date and see if that helps? If not try further back to when you know the system was running correctly.

[joshyjames]

Run a system restore back to that date and see if that helps? If not try further back to when you know the system was running correctly.

This didn’t seem to fix the problem, also, whenever the pc hangs on a black screen and I have to manually reset it, it comes up with a boot error in the bios and I have to save my settings and reboot.

[Rustys]

How old is the system?

Lets run System File Checker

Right click on the Start Menu
(you may also press the windows key + X)
Select Command Prompt Admin
(OR depending on the Ten Release)
Select Powershell Admin
when which ever on comes up type
sfc /scannow
Run this command more than once it may not pick every thing up on the first try.

Then lets run a Check Disk on the system using the repair command.

Right click on the Start Menu
(you may also press the windows key + X)
Select Command Prompt Admin
(OR depending on the Ten Release)
Select Powershell Admin
when which ever on comes up type
chkdsk /r
Answer Y for it to run on Reboot

Reboot the computer then

Here is one way that you can pull the log to view it. You can also COPY and PASTE the contents from the CHKDSKResults.txt file into a post.

1. Press the Windows + R keys to open the Run dialog, type powershell.exe, and press Enter.
2. In PowerShell, copy and paste the command below, and press Enter.

get-winevent -FilterHashTable @{logname=“Application”; id=“1001”}| ?{$_.providername –match “wininit”} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

3. CHKDSKResults.txt file will be created on your desktop, that is the log file of your chkdsk scan results from Event Viewer.

[joshyjames]

How old is the system?

Lets run System File Checker

Right click on the Start Menu
(you may also press the windows key + X)
Select Command Prompt Admin
(OR depending on the Ten Release)
Select Powershell Admin
when which ever on comes up type
sfc /scannow
Run this command more than once it may not pick every thing up on the first try.

Then lets run a Check Disk on the system using the repair command.

Right click on the Start Menu
(you may also press the windows key + X)
Select Command Prompt Admin
(OR depending on the Ten Release)
Select Powershell Admin
when which ever on comes up type
chkdsk /r
Answer Y for it to run on Reboot

Reboot the computer then

Here is one way that you can pull the log to view it. You can also COPY and PASTE the contents from the CHKDSKResults.txt file into a post.

1. Press the Windows + R keys to open the Run dialog, type powershell.exe, and press Enter.
2. In PowerShell, copy and paste the command below, and press Enter.

3. CHKDSKResults.txt file will be created on your desktop, that is the log file of your chkdsk scan results from Event Viewer.

I updated the Motherboard CPU and RAM roughly 3 months ago and I factory reset the computer maybe a few months before that. sfc scannow detected some problems the first time through and then detected no more the second time. The chkdsk says that no problems were found - attached below. Note: When I was running the chkdsk it stopped at 16% for a while so I left and when I came back the pc was on a black screen again and I reset it manually into another boot error, once I went past that it said that the chkdsk was 100% complete and proceeded to boot up. - edit: This doesn’t seem to have solved the problem.

[joshyjames]

How old is the system?

Lets run System File Checker

Right click on the Start Menu
(you may also press the windows key + X)
Select Command Prompt Admin
(OR depending on the Ten Release)
Select Powershell Admin
when which ever on comes up type
sfc /scannow
Run this command more than once it may not pick every thing up on the first try.

Then lets run a Check Disk on the system using the repair command.

Right click on the Start Menu
(you may also press the windows key + X)
Select Command Prompt Admin
(OR depending on the Ten Release)
Select Powershell Admin
when which ever on comes up type
chkdsk /r
Answer Y for it to run on Reboot

Reboot the computer then

Here is one way that you can pull the log to view it. You can also COPY and PASTE the contents from the CHKDSKResults.txt file into a post.

1. Press the Windows + R keys to open the Run dialog, type powershell.exe, and press Enter.
2. In PowerShell, copy and paste the command below, and press Enter.

3. CHKDSKResults.txt file will be created on your desktop, that is the log file of your chkdsk scan results from Event Viewer.

I’ve been getting an error recently about gigabyte’s smart timelock feature. I removed this because it was stalling my shut downs by still running and now it’s trying to find it but it doesn’t exist. I just read online that removing it may cause functionality issues so maybe that’s my problem although I have no idea how to reinstall it.

[Rustys]

I’ve been getting an error recently about gigabyte’s smart timelock feature. I removed this because it was stalling my shut downs by still running and now it’s trying to find it but it doesn’t exist. I just read online that removing it may cause functionality issues so maybe that’s my problem although I have no idea how to reinstall it.

Possibility if it was not uninstalled correctly.

Note: When I was running the chkdsk it stopped at 16% for a while so I left and when I came back the pc was on a black screen again and I reset it manually into another boot error, once I went past that it said that the chkdsk was 100% complete and proceeded to boot up. - edit: This doesn’t seem to have solved the problem.

Not suppose to manually shut off a computer when running check disk can brick the system that way.

Do you have an second user on the system that you can access and see if this is happening on the second user?
If not create one and test see if it happens on the newly created user.

Have you tried this in Safe Mode?

Form with in Windows 10.
[ol]
[li]Press Windows logo key Windows logo key + I on your keyboard to open Settings. If that doesn’t work, select the Start button in the lower-left corner of your screen, then select Settings.[/li][li]Select Update & security > Recovery.[/li][li]Under Advanced startup, select Restart now.[/li][li]After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.[/li][li]After your PC restarts, you’ll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you’ll need to use the Internet, select 5 or F5 for Safe Mode with Networking.[/li][/ol]
From the Sign in screen
[ol]
[li]Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power then click Restart.[/li][li]After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.[/li][li]After your PC restarts, you’ll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you’ll need to use the Internet, select 5 or F5 for Safe Modewith Networking.[/li][/ol]

[joshyjames]

Possibility if it was not uninstalled correctly.

Not suppose to manually shut off a computer when running check disk can brick the system that way.

Do you have an second user on the system that you can access and see if this is happening on the second user?
If not create one and test see if it happens on the newly created user.

Have you tried this in Safe Mode?

Form with in Windows 10.
[ol]
[li]Press Windows logo key Windows logo key + I on your keyboard to open Settings. If that doesn’t work, select the Start button in the lower-left corner of your screen, then select Settings.[/li][li]Select Update & security > Recovery.[/li][li]Under Advanced startup, select Restart now.[/li][li]After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.[/li][li]After your PC restarts, you’ll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you’ll need to use the Internet, select 5 or F5 for Safe Mode with Networking.[/li][/ol]
From the Sign in screen
[ol]
[li]Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power then click Restart.[/li][li]After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.[/li][li]After your PC restarts, you’ll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you’ll need to use the Internet, select 5 or F5 for Safe Modewith Networking.[/li][/ol]

I just reset the PC and now it’s working fine. I tried uninstalling all of the Gigabyte App Center stuff and that reset all of my bios settings and after that the pc just froze on the desktop. Regardless, the initial problem of the pc not restarting and sleeping has been fixed.

[Rustys]

I tried uninstalling all of the Gigabyte App Center stuff and that reset all of my bios settings and after that the pc just froze on the desktop.

If the motherboard is a Gigabyte you may have removed firmware that the system needs to run properly.

[Rustys]

@joshyjames any new information?

[phillpower2]

Any update for us? This thread will be closed if not replied to within 48hrs.