Windows 10 Desktop Fails to fully shutdown

[smarty891]

Hey everyone.

I have been having this problem for some time now and I have no idea why it is happening.
Its only been happening since updating to windows 10 (Wasnt straight way)

Basically - When I shut down my PC (Start - Power - Shutdown) my PC will execute the shutdown procedure. Everything will close and it will begin logging off. Soon after that my 2 screens, mouse, keyboard and any other USB devices turn off. However, the pc continues to run. all the fans/lights/GPU/HD are still running.

When it gets to this state I am unable to turn it back on (keypress on the keyboard or pushing the power button/reset button)
I am also unable to turn it off (Long press power button) - The ONLY way I can turn it off and back on again is by switching the power off at the wall.
When I restart it, it seems like it didn’t shut down properly (Web pages say “Chrome didn’t shut down properly last time, restore pages” yadda yadda.

I am running Windows 10 64bit:
I7 - 4770 CPU
Gigabyte b85m-d3h ver 1.1 MB
Gigabyte GTX1080 G1 GPU
16gb Ram

Yes, everything is running the latest drivers.
Any help/theories would be much appreciated

Thanks

[jmarket]

Hi @smarty891 and welcome to PCHF

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply

[smarty891]

Hi @smarty891 and welcome to PCHF

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply

Hello

I have attached it

thanks

[veeg]

Any updates for us?

[phillpower2]

Any update for us? This thread will be closed if not replied to within 48hrs.