CANT BOOT PC!!!

[S.U.R.G]

I noticed that my new HP 15-b001e laptop become slow after I downloaded something off the internet. It started become slower and slower day by day. Google Chrome would crash unexpectedly, apps would fail to respond and booting became HELL SLOW!!! So I decided to reset the PC using windows installation media. I tried a couple of times, but in vain. THE BLOODY THING JUST WOULDNT RESET!!! Then I decided to use the HP recovery manager. But the restoration didnt complete. I tried once more and in the process My PC’s battery died. Now I can’t boot my PC and whenever i switch it on it shows three windows. PLZZZ reply quickly as it’s not even a month old and I am about to enter college and hence will be needing it for projects and other stuff.

Hoping for a quick response.(Specs listed below)

HP 15-b001e
HDD- 2TB
Intel core i7 7th Gen
16 GB RAM
AMD Raedon 530 Graphics (4 GB dedicated Graphics)[ATTACH]3748[/ATTACH][ATTACH]3749[/ATTACH][ATTACH]3750[/ATTACH]

[veeg]

Hello

Hopefully some of our members will chime in soon.

@Bruce @gus

[Bruce]

You’ve done the obvious steps in reloading and restoring Windows.
No idea what that program you downloaded was or what it may have done - good or bad.
Certainly can’t rule out a hardware issue and on that front, and with this being a new PC, why bust a gut, take it back for warranty.

[jmarket]

If it’s a new PC, I would strongly advise taking it back for warranty repair. Doing anything yourself might render the warranty void.

You can’t go wrong with warranty work. It’s free

[veeg]

Any updates for us?