:Computer screen freezes

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  • Alienjack10
    PCHF Member
    • Apr 2018
    • 4

    #1

    :Computer screen freezes

    Hey! I’ve come across this problem multiple times and I can’t seem to fix it and I need help. Usually when I either start up my computer it’s fine but it almost usually then or later freezes and I can’t get a error code out of it literally the whole screen freezes as it I clicked pause. Pls help
  • veeg
    PCHF Director
    • Jul 2016
    • 8978

    #2
    Hello

    Hopefully some of our members will chime in soon.

    @phillpower2

    Comment

    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15206

      #3
      Welcome to PCHF Alienjack10,

      Restart the computer then do the following straight away;

      Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

      To publish a Speccy profile to the Web:

      In Speccy, click File, and then click Publish Snapshot.

      In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

      Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

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      • Alienjack10
        PCHF Member
        • Apr 2018
        • 4

        #4

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        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15206

          #5
          Notice that Windows was only recently installed, can I ask if once you had installed Windows did you then install the drivers for the MB and starting with the chipset drivers first.

          You have Windows updates that have failed to install, these need to be installed, one of them may just be a fix for this issue.

          What is the brand and model name or number of your power supply.

          Comment

          • Alienjack10
            PCHF Member
            • Apr 2018
            • 4

            #6
            I’ve installed the updates and I can’t find the brand name but it’s a 350w power supply

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15206

              #7
              350W is nowhere near powerful enough to run a GTX 1070 as the minimum required is a quality brand 500W PSU with at least 33 amps on the +12V rail, not sure why you cannot find the brand of the PSU as in there may not be any information sticker on it for you to find but if there is no such information sticker on the PSU not only being only 350W and not having enough amps on the +12V rail the quality of the PSU will most likely also be very poor, see attachment below for the type of information that is shown on a good quality PSU.

              Do you have a link to from where you purchased the GTX 1070.

              Comment

              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15206

                #8
                Any update for us Alienjack10?

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