Cannot locate my SSD in BIOS to reboot Windows10

[veeg]

Any updates for us?

[Bosco]

Laptop is due back tomorrow.

Apparently the manufacturer had connected the SSD to the wrong port before sending it back last time. But obviously you would then expect the SSD to be visible in whichever port they connected it to rather than none at all in BIOS.
However, they also say they have replaced the SSD AND the chassis. So to me it sounds like something has actually melted and they’re just trying to cover their **** at this stage.
Frankly I don’t know what to believe, I reckon I’m basically getting a new machine with my old SATA plugged in.

[veeg]

Yeah it does sound like it.. Ok,when you get your laptop back please inform us if it is working ok ,so we can mark your thread.

[Bosco]

Will do

[Antman]

This value of this post is limited to FYI

…Apparently the manufacturer had connected the SSD to the wrong port before sending it back last time. But obviously you would then expect the SSD to be visible in whichever port they connected it to rather than none at all in BIOS…

The industry never completely standardized the M.2 specification. Not in form factor, not in lanes. Electrically equivalent to PCI-e so they can use the same M-key slots (but not BM-key slots). Problem - not all mini PCI-e slots have channels to the SATA controller. The card receives power but cannot report to the controller that it is present. The controller has nothing to report to BIOS.

At least one motherboard manufacturer makes no distinction between mini PCI-e slots with and/or without SATA channels. I bought one.

An SSD connected to a PCI-e port without a SATA channel would not appear in BIOS/UEFI as a drive. Many BIOS/UEFI implementations will not identify the device connected to an non-dedicated use PCI-e port, showing instead only if the port is occupied or enabled.

[Antman]

Clevo user files download library, model P650-HK / P6xx-HK not found.

http://www.clevo.com/en/e-services/download/default.asp

[Bosco]

Thanks Antman,
So the SSD not appearing may well have been a simple mistake? Could that have in turn caused damage to the M2 and chassis?

[Antman]

Thanks Antman,
So the SSD not appearing may well have been a simple mistake? Could that have in turn caused damage to the M2 and chassis?

No. No damage. All PCIe devices are electrically equivalent.

And, no. Not a simple mistake. An unacceptable mistake that proves you are entitled to a full refund of any money you may have paid.

You tendered your laptop to a repair facility to address a stability problem. Returning it to you in an unbootable condition proves that they did not verify that their analysis was correct and that their repair actions were efficacious. Let us assume that they disassembled the unit and cleaned it (the misplaced SSD supports disassembly, but does not prove cleaning - but they did do something.). Such disassembly and cleaning carries an inherent risk, however small, of damaging the unit. Certain damages can render the device irreparable - electrostatic discharge, scratched or cracked PCB, etc.

If they attempted to boot the ‘repaired’ device, they would have encountered the ‘boot device not found’ error. Step 1 would be to verify the boot device is attached and/or attached correctly. It does not matter if the tech attempted to locate and connect the correct port, because electrostatic damage to the M.2 SSD is one of the risks inherent to the task.

That unit left the repair shop with someone’s full knowledge that it was either damaged and/or not tested, and possibly not knowing if any repair was ever attempted. If they cannot boot it, they cannot argue that they tested it, much less worked on it.

[Antman]

…However, they also say they have replaced the SSD AND the chassis. So to me it sounds like something has actually melted and they’re just trying to cover their **** at this stage.
Frankly I don’t know what to believe, I reckon I’m basically getting a new machine with my old SATA plugged in.

Exactly my point. Someone in management saw the big picture.

[Bosco]

Well laptop came back with new SSD and copy of Windows 10, etc.
It seems to be running perfectly, I put it through its paces with some 3D mapping software and a couple of games and no trouble.
Thank you very much for all the advice and knowledge you guys provided.
Whatever the initial problem was, I doubt I’ll ever find out for certain. I think its fair to say the manufacturer blew it up at some stage! But I won’t be holding my breadth for an honest answer from them.

[phillpower2]

While a pain in the proverbial for you at least you now have a working computer, enjoy

You are welcome btw and thank you for the kind words and follow up to your thread (y)