Random freezing on new build

[chinson2005]

Ok so a couple of months ago I built a new Ryzen system for a friend for his birthday. Now all of a sudden there are random freezes with no apparent reason.

Specs:
Mobo: Asrock AB350M Pro 4
CPU: Ryzen 5 1400
Ram: 2x4GB Crucial Ballistix 2400
PSU: Corsair CX650M
GPU: GTX 1060 6GB
SSD: ADATA SU800 240GB
HDD: Western Digital Blue 1TB

When I first built it I installed Windows 10 pro. I ran an overclock of 3.7ghz on the cpu and used the xmp profile for the ram. Everything ran fine until a couple weeks ago. He started getting random freezes for no seeable reason. We took off the overclock and ran the ram down to 2100 with no luck. Ran the ram down to 1866, still no luck. Tried all ram slots, and different sticks, all with the same result. Swapped the 1060 for a 750ti laying around, no luck. Tried completely different ram, no luck. The screen freezes right where it’s at. Doesn’t go black, no blue screen.. just stops. Maybe one in fifteen will go black and restart on it’s own, but rarely. Windows event logs doesn’t really show anything besides the unexpected shutdown from where we have to kill it after it freezes. I’m at a loss, and I really hate that I’ve built him his first real decent PC only to have this happen. Does anyone have any ideas? I’m to the point of trying to get an RMA for the mobo now. I don’t know what else to try. We’ve wiped the drives and clean installed windows. Sometimes it’ll freeze during the windows install even. Sometimes it’s freezes after being on for a few minutes, sometimes it’ll go all night. I’m stumped. Never had an issue like this before. We’ve wiped the drives and clean installed windows 4 times with the same result, so I don’t see how it could possibly be a driver or any software issue. I’ve never dealt with a bad mobo before either, so I don’t really know if this sounds like that kind of problem. Thanks in advance for any help.

[veeg]

Hello
Hopefully some of our members will chime in soon.

@DOUGIE

[phillpower2]

Please take expanded screenshots and only use the method below to attach them.

Download Speedfan from here and install it. Once it’s installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

http://artellos.geekstogo.com/speedfan.png

(this is a screenshot from a vista machine)

Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… Click on the Upload a File tab then after typing in any response you have… click on Post Reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[phillpower2]

Not heard back from you chinson2005, do you still require assistance or is the issue now resolved, an update would be appreciated.

[veeg]

Closed, no response .