2 Black screens after windows update

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  • Suchos
    PCHF Member
    • Jul 2017
    • 10

    #1

    2 Black screens after windows update

    Hello,
    yesterday when i was turning off my pc, windows installed some update. Today, i started my pc, and both my monitors are black, with a cursor. When my account is login in, i see background image like normal, but then monitors turns black. I can move cursor, i can even bring up Task manager with Ctrl+Shift+Esc a drag him on both monitors, but nothing else. Main monitor is connected to GTX 960, second one is on integrated intel HD graphics. If i try boot safe mode, it runs fine on the main monitor (second is completely disconnected). I have tried to reinstal drivers, did nothing. Anyone can help me?
  • Malnutrition
    PCHF Moderator
    • Jul 2016
    • 7045

    #2
    Welcome to PCHF

    [ul]
    [li]Might just be best to restore the system to a couple of days ago, prior to the updates.[/li][li]Here are some instructions on system restore if you are unaware of it’s use.[/li][li]Perform a system restore[/li][/ul]

    Comment

    • Malnutrition
      PCHF Moderator
      • Jul 2016
      • 7045

      #3
      If the system restore fails, then please post the following logs so I can get an idea of what is going on with your system.

      You may need to download this via safe mode with networking.

      MiniToolBox Scan

      Please download MINITOOLBOX and run it.

      Checkmark following boxes:

      Flush DNS
      Reset FF proxy Settings
      Reset Ie Proxy Settings
      Report IE Proxy Settings
      Report FF Proxy Settings
      List content of Hosts
      List IP configuration
      List Winsock Entries
      List last 10 Event Viewer log
      List Installed Programs
      List Users, Partitions and Memory size
      List Devices (problems only)

      Click Go post the result.
      Originally posted by Suchos
      i can even bring up Task manager with Ctrl+Shift+Esc a drag him on both monitors
      If you open task manager can you select:

      File:
      New Task: (Run…)
      Then type explorer.exe and then hit enter.


      Does typing explorer.exe and hitting enter; bring up your desktop?

      Comment

      • Suchos
        PCHF Member
        • Jul 2017
        • 10

        #4
        i am not home right now, i will post logs later, but i tried explorer.exe thing earlier and it did nothing…

        Comment

        • Malnutrition
          PCHF Moderator
          • Jul 2016
          • 7045

          #5
          Ok, when you get home then try the system restore first, then if that fails try and get me the logs. Even if the system restore works we should still have a look at the MTB log to see if there are any issues that need to be addressed, so that this does not happen again.

          Comment

          • Suchos
            PCHF Member
            • Jul 2017
            • 10

            #6
            Tried to restore, but it failed. here is log

            edit: i deleted the log becouse of privacy

            Comment

            • Malnutrition
              PCHF Moderator
              • Jul 2016
              • 7045

              #7
              Perform a clean boot from safe mode, see if you are able to boot into normal mode under the clean boot without issue.

              Comment

              • Suchos
                PCHF Member
                • Jul 2017
                • 10

                #8
                so little update here, i found out something in Device manager called β€œamda00”. Since i didnt see that there before, i checkced it on the internet and found out, that this thing is causing a lot of problems and noone knows what it actually does. Simple trick is just removing it from pc. I uninstalled it, restarted PC a voala everything is fine now . But thanks for fast response anyway

                Comment

                • Malnutrition
                  PCHF Moderator
                  • Jul 2016
                  • 7045

                  #9
                  Seems this is related to Asus , you consider this resolved then I suppose.

                  Tell a fried or two about us, and have a great day.

                  Might be a good idea to clean install your Nvidia Drivers…

                  Comment

                  • Suchos
                    PCHF Member
                    • Jul 2017
                    • 10

                    #10
                    i will tell everyone about this forum…much better then official support forums, where after 6 days you get automated answer … xD

                    Comment

                    • Malnutrition
                      PCHF Moderator
                      • Jul 2016
                      • 7045

                      #11
                      Have a great day.

                      Comment

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