Everything Crashes! Help!

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  • Reeese
    PCHF Member
    • May 2017
    • 1

    #1

    Everything Crashes! Help!

    Hello! I need help with my PC.
    I own a dell inspirion 23 5000

    The problem is; At random Google Chrome will crash as well as other things such as; Skype, CS:GO, Minecraft and Microsoft Edge
    Every time these things crash, I try to start them up again, I get a loading symbol for about 1-3 seconds and then nothing happens. I keep trying to load them, but they won’t load. Then I restart my computer and when it boots back up, then that app as well as others will do the 1-3 second loading thing and then do nothing. I have restarted my computer multiple times and do not know what to do, please help.
  • Malnutrition
    PCHF Moderator
    • Jul 2016
    • 7045

    #2
    Welcome to PCHF Lets get some info from your machine, to get things rolling.

    Step 1: Reset Host File

    [ul]
    [li]Click here to download RstHosts v2.0[/li][li]Save the file to your desktop.[/li][li]Right Click and Run as Administrator.[/li][li]Click on Restaurer, then click OK at the prompt.[/li][li]This will restore the default host file.[/li][li]Next Click on Creer Un Rapport.[/li][li]This will open a logfile, post that in your next reply.[/li][/ul]

    Step 2: MiniToolBox Scan

    Please download MINITOOLBOX and run it.

    Checkmark following boxes:

    Flush DNS
    Reset FF proxy Settings
    Reset Ie Proxy Settings
    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems only)

    Click Go post the result.

    Step 3: Autoruns Scan.

    Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe
    After the scan is finished then click on File>>>>>>>>>>>Save
    The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.
    in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

    Step 4: HijackThis.

    1- Please Click HERE to download HijackThis. – Unzip to your desktop.
    2- Right click run as admin.
    3- Click on the Main Menu button if not already there.
    4- Select Do a system scan and save a logfile.
    5- Copy paste the log here.

    Step 5: JRT Scan.

    Please download Junkware Removal Tool and save it on your desktop.

    [ul]
    [li]Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.[/li][li]Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.[/li][li]The tool will open and start scanning your system.[/li][li]Please be patient as this can take a while to complete depending on your system’s specifications.[/li][li]On completion, a log is saved to your desktop and will automatically open.[/li][li]Please post the JRT log.[/li][/ul]
    Step 6: Adware Cleaner Scan.

    Please download AdwCleaner by Xplode onto your desktop.

    [ul]
    [li]Close all open programs and internet browsers.[/li][li]Double click on adwcleaner.exe to run the tool.[/li][li]Click on Scan button.[/li][li]When the scan has finished click on Clean button.[/li][li]Your computer will be rebooted automatically. A text file will open after the restart.[/li][li]Please post the contents of that logfile with your next reply.[/li][li]You can find the logfile at C:\AdwCleaner[S1].txt as well.[/li][/ul]

    Comment

    • veeg
      PCHF Director
      • Jul 2016
      • 8982

      #3
      Any updates for us?

      Comment

      • veeg
        PCHF Director
        • Jul 2016
        • 8982

        #4
        Any updates for us? After 48 hrs this thread will be closed.

        Comment

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