Two Computers, One Big Problem

[coolhandluke]

Alrighty, so I work at best buy… I used to use a website like this one (I don’t know if it is the same one I used to use or not) but I have a bit of a problem. A good friend of mine bought her two kids gaming computers, same computers, same monitors, same peripherals, same everything… However one computer that she bought the old brothers computer, seems to run faster and smoother than the younger brothers computer… (it runs faster when he is playing a game (all on the same settings) and when he is streaming video/watching movies/etc. I don’t necessarily know how this is possible considering they are the same computer… Except for windows 10… I know that the anniversary update messed up a couple of computers as far as games are concerned but to mess up websites and everything to me is a different issue… that is why I am turning to you guys… if you need anything from their computers please tell me and I can see what I can do… you guys are the best and thank you…

Cheers,

Luke

[Antman]

Please ask one question only one time.

Two possibilities come to mind first:
Faulty drive (HDD or SSD)
Resource intensive app running in background.

Obtain two free tools
Autoruns
direct link to Crystal Disk Info (or any tool that will read SMART)

Run Autoruns. Allow the scan to finish. File, Save
zip if necessary and post here.

Run CrystalDisk - you get a “green Good”, report that fact.
If you get anything other than “green Good” - there’s your huckleberry.

chuckle - I guess it’s blue

[ATTACH]601[/ATTACH]

[Rustys]

No to interrupt.
To add to what Antman has stated are there any P2P/Torrents running?

when he is streaming video/watching movies/etc.

From where?

[Rustys]

coolhandluke is there any further information?

[coolhandluke]

I do apologize for the extremely late response… but all of his drives are working perfectly, I don’t believe he knows how to torrent so I am going to assume no there are no P2P/Torrents running in the background…

[Rustys]

What about where they are streaming the videos form?

Also answer Antmans information.

[coolhandluke]

I sadly can’t answer antmans question as of right now because it isn’t computer, so it will be a couple of days before I can get you that information. But he says when he streams from youtube or netflix and he is having issues with lag… that being said though, he did say that his brother is the same distance away from his router than he is and his is working just fine… I asked him what is in between him and the router and his brother and the router and he said just a wall (for both him and his brother)… I know that there could be something in the wall causing lag (maybe) but I don’t think that would account for the differences in the gaming between both the computers (one having very bad fps, and one having very good fps)…

[Antman]

… but all of his drives are working perfectly…

How was this determined? Please describe “all of his drives”.

…when he streams from youtube or netflix and he is having issues with lag…
the differences in the gaming between both the computers (one having very bad fps, and one having very good fps)…

Please clarify - Are these the only two conditions under which a problem is experienced?

[coolhandluke]

How was this determined? Please describe “all of his drives”.

Please clarify - Are these the only two conditions under which a problem is experienced?

Again I apologize for the late reply, but everything got sorted out… Apparently what was causing it was an issue with Razer Software. I told him to disable it and once he did everything returned back to normal.

[veeg]

Again I apologize for the late reply, but everything got sorted out… Apparently what was causing it was an issue with Razer Software. I told him to disable it and once he did everything returned back to normal.

Thanks for the update..