Salesforce adds some artificial intelligence to customer service products
https://tctechcrunch2011.files.wordp...6678.jpg?w=680 Last Fall when Salesforce introduced Einstein, its artificial intelligence initiative, it debuted with some intelligence built into the core CRM tool, but with a promise that it would expand into other products over time. Today it announced it was adding Einstein AI to its Service Cloud customer service platform. The goal is to make life easier for customer service reps and their managers.… Read Morehttp://feeds.feedburner.com/~r/techc...~4/XDnyZgJ1PpE
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