Almost 90% of customers say social media availability affects brand loyalty

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  • PCHF IT Feeds
    PCHF Bot
    • Jan 2015
    • 54578

    #1

    Almost 90% of customers say social media availability affects brand loyalty

    Customers expect to be able to contact brands via social media, with nine out of 10 claiming availability of a brand through their preferred social channel has an impact on their retailer loyalty

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