Salesforce LiveMessage brings messaging to Service Cloud
https://tctechcrunch2011.files.wordp...sole.png?w=680 As more and more people use SMS and messaging apps like Facebook Messenger to interact with friends, it’s only logical that they want to interact with business that way too — and today Salesforce launched LiveMessage, a tool that helps customer service reps manage messaging traffic just like any customer interactions in Service Cloud. For starters, it supports SMS/MMS and… Read Morehttp://feeds.feedburner.com/~r/techc...~4/2GS4zuvnXlA
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