Case study: Ocado uses machine learning to help customer services deal with email overload

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • PCHF IT Feeds
    PCHF Bot
    • Jan 2015
    • 54578

    #1

    Case study: Ocado uses machine learning to help customer services deal with email overload

    Ocado’s head of data, Dan Nelson, reveals details of how the online grocer is using machine learning to bolster the responsiveness of its customer service teams

    Continue reading…
Working...