Salesforce Communities update shoots for simplification and personalization
https://tctechcrunch2011.files.wordp...3257.jpg?w=680 As companies try to move to more of a self-service type of approach to customer service, online forums become more important than ever to help users find the right answers quickly, whether troubleshooting a problem or making a buying decision. Today, Salesforce released an update to its Community Cloud service that makes it easier for community managers update pages and put the right… Read Morehttp://feeds.feedburner.com/~r/techc...~4/23m741UGwKQ
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