Solved WordCannot Be Opened

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ayed

ayed

PCHF Member
Jun 6, 2017
20
1
Hello, folks.
When I try to open a Word file, there is a message pops up saying:" This is only for products that are now being installed"
Any suggestions or help?

Appreciate your help

Thanks a lot in advance
 
Hi ayed and welcome to PCHF :)

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply :)
 
Some computers come with a 90 day trial version of some Office programs.
If you do not buy the program, it is no longer usable.

What is the brand and exact model of your computer so I can see what software is installed new from the factory.
 
  • Like
Reactions: gus
jmarket said:
Hi ayed and welcome to PCHF :)

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply :)
Click to expand...

Thanks a lot, Jmarket.
=================================================================
MiniToolBox by Farbar Version: 17-06-2016
Ran by Ultimate (administrator) on 06-06-2017 at 23:04:36
Running from "C:\Users\Ultimate\Downloads"
Windows 7 Ultimate Service Pack 1 (X86)
Model: Manufacturer:
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
127.0.0.1 localhost
========================= IP Configuration: ================================



# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global defaultcurhoplimit=64 icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Abrar-Al-Barka
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8187SE Wireless LAN PCIE Network Adapter
Physical Address. . . . . . . . . : 70-F1-A1-DC-8D-45
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3cd8:d198:68e4:9f4c%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.8.108(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 11/©êàںë/1438 10:47:53 ê
Lease Expires . . . . . . . . . . : 12/©êàںë/1438 10:47:52 ê
Default Gateway . . . . . . . . . : 192.168.8.1
DHCP Server . . . . . . . . . . . : 192.168.8.1
DHCPv6 IAID . . . . . . . . . . . : 225505697
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-C1-10-F1-88-AE-1D-4E-BE-FF
DNS Servers . . . . . . . . . . . : 192.168.8.1
192.168.8.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 88-AE-1D-4E-BE-FF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1774A701-DDE7-4BB8-8642-C0283C976EE3}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:86c:14fc:3f57:f793(Preferred)
Link-local IPv6 Address . . . . . : fe80::86c:14fc:3f57:f793%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: www.huaweimobilewifi.com
Address: 192.168.8.1

Name: google.com
Addresses: 2a00:1450:400e:805::200e
172.217.17.78


Pinging google.com [172.217.17.78] with 32 bytes of data:
Reply from 172.217.17.78: bytes=32 time=134ms TTL=48
Reply from 172.217.17.78: bytes=32 time=154ms TTL=48

Ping statistics for 172.217.17.78:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 134ms, Maximum = 154ms, Average = 144ms
Server: www.huaweimobilewifi.com
Address: 192.168.8.1

Name: yahoo.com
Addresses: 2001:4998:c:a06::2:4008
2001:4998:58:c02::a9
2001:4998:44:204::a7
98.139.183.24
206.190.36.45
98.138.253.109


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=326ms TTL=46
Request timed out.

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 326ms, Maximum = 326ms, Average = 326ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...70 f1 a1 dc 8d 45 ......Realtek RTL8187SE Wireless LAN PCIE Network Adapter
11...88 ae 1d 4e be ff ......Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.8.1 192.168.8.108 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.8.0 255.255.255.0 On-link 192.168.8.108 281
192.168.8.108 255.255.255.255 On-link 192.168.8.108 281
192.168.8.255 255.255.255.255 On-link 192.168.8.108 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.8.108 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.8.108 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:9d38:6abd:86c:14fc:3f57:f793/128
On-link
12 281 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::86c:14fc:3f57:f793/128
On-link
12 281 fe80::3cd8:d198:68e4:9f4c/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [] ()
Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/05/2017 03:49:18 AM) (Source: VBRuntime) (User: )
Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

Failed:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {121634B0-2F4B-11D3-ADA3-00C04F52DD52}

Error: (06/05/2017 03:49:16 AM) (Source: VBRuntime) (User: )
Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {E92BB800-BCC5-4C25-8102-AC2C3B7C7C1E}

Error: (06/05/2017 03:48:18 AM) (Source: VBRuntime) (User: )
Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {214C68B8-68EA-38FF-99D6-206D74F96BD8}

Error: (06/05/2017 03:48:12 AM) (Source: VBRuntime) (User: )
Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {4DC59BF3-0D72-3CE8-BFEF-1E8FAF689EB0}

Error: (06/05/2017 03:48:06 AM) (Source: VBRuntime) (User: )
Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}

Error: (06/05/2017 03:48:02 AM) (Source: VBRuntime) (User: )
Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}

Error: (06/05/2017 03:47:54 AM) (Source: VBRuntime) (User: )
Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {E003E6CE-1249-44FF-852A-4F3BE535E6AB}

Error: (06/05/2017 03:47:36 AM) (Source: VBRuntime) (User: )
Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {90140000-001B-0401-0000-0000000FF1CE}

Error: (06/05/2017 03:47:27 AM) (Source: VBRuntime) (User: )
Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {90140000-006E-0401-0000-0000000FF1CE}

Error: (06/05/2017 03:47:21 AM) (Source: VBRuntime) (User: )
Description: The VB Application identified by the event source logged this Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {90140000-0019-0401-0000-0000000FF1CE}


System errors:
=============
Error: (06/06/2017 10:46:39 PM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.8.106 with the system
having network hardware address DC-41-5F-7F-A4-00. Network operations on this system may
be disrupted as a result.

Error: (06/06/2017 10:36:30 PM) (Source: WMPNetworkSvc) (User: )
Description: ‏‏لم يتم بدء تشغيل الخدمة 'WMPNetworkSvc' بشكلٍ صحيح لأن CoCreateInstance(CLSID_UPnPDeviceFinder)‎ واجه الخطأ '0x80004005'. تحقق من تشغيل خدمة UPnPHost ومن تثبيت مكون UPnPHost لـ Windows بشكلٍ صحيح.

Error: (06/06/2017 03:40:23 AM) (Source: Service Control Manager) (User: )
Description: ‏‏لم يتم إيقاف تشغيل الخدمة Windows Update بشكل صحيح بعد تلقي عنصر تحكم لقبل إيقاف التشغيل.

Error: (06/06/2017 03:39:50 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: ‏‏فشل التثبيت: فشل Windows في تثبيت التحديث التالي بسبب الخطأ 0x8024200d: تحديث أمان لـ Windows 7 رقم (KB2506212).

Error: (06/06/2017 03:07:57 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: ‏‏فشل التثبيت: فشل Windows في تثبيت التحديث التالي بسبب الخطأ 0x8024200d: تحديث أمان لـ Windows 7 رقم (KB2506212).

Error: (06/06/2017 01:38:31 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: ‏‏فشل التثبيت: فشل Windows في تثبيت التحديث التالي بسبب الخطأ 0x8024200d: تحديث أمان لـ Windows 7 رقم (KB2506212).

Error: (06/05/2017 04:50:53 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: ‏‏فشل التثبيت: فشل Windows في تثبيت التحديث التالي بسبب الخطأ 0x8024200d: تحديث أمان لـ Windows 7 رقم (KB2506212).

Error: (06/05/2017 04:37:07 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: ‏‏فشل التثبيت: فشل Windows في تثبيت التحديث التالي بسبب الخطأ 0x8024200d: تحديث أمان لـ Windows 7 رقم (KB2506212).

Error: (06/05/2017 02:10:05 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.245.365.0

Update Source: %NT AUTHORITY59

Update Stage: 4.10.209.00

Source Path: 4.10.209.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (06/04/2017 01:08:16 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 116.99.0.0

Update Source: %NT AUTHORITY51

Update Stage: 4.10.209.00

Source Path: 4.10.209.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\NETWORK SERVICE

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608


Microsoft Office Sessions:
=========================
Error: (06/05/2017 03:49:18 AM) (Source: VBRuntime)(User: )
Description: Application MSICUU: Thread ID: 3312 ,Logged:

Failed:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {121634B0-2F4B-11D3-ADA3-00C04F52DD52}

Error: (06/05/2017 03:49:16 AM) (Source: VBRuntime)(User: )
Description: Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {E92BB800-BCC5-4C25-8102-AC2C3B7C7C1E}

Error: (06/05/2017 03:48:18 AM) (Source: VBRuntime)(User: )
Description: Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {214C68B8-68EA-38FF-99D6-206D74F96BD8}

Error: (06/05/2017 03:48:12 AM) (Source: VBRuntime)(User: )
Description: Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {4DC59BF3-0D72-3CE8-BFEF-1E8FAF689EB0}

Error: (06/05/2017 03:48:06 AM) (Source: VBRuntime)(User: )
Description: Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}

Error: (06/05/2017 03:48:02 AM) (Source: VBRuntime)(User: )
Description: Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}

Error: (06/05/2017 03:47:54 AM) (Source: VBRuntime)(User: )
Description: Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {E003E6CE-1249-44FF-852A-4F3BE535E6AB}

Error: (06/05/2017 03:47:36 AM) (Source: VBRuntime)(User: )
Description: Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {90140000-001B-0401-0000-0000000FF1CE}

Error: (06/05/2017 03:47:27 AM) (Source: VBRuntime)(User: )
Description: Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {90140000-006E-0401-0000-0000000FF1CE}

Error: (06/05/2017 03:47:21 AM) (Source: VBRuntime)(User: )
Description: Application MSICUU: Thread ID: 3312 ,Logged:

Success:
C:\Program Files\Windows Installer Clean Up\msizap.exe TW! {90140000-0019-0401-0000-0000000FF1CE}


=========================== Installed Programs ============================

Adobe Flash Player 25 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 25.0.0.171 - Adobe Systems Incorporated)
Clean Master (HKLM\...\Clean Master) (Version: 1.0 - Cheetah Mobile)
Free Window Registry Repair (HKLM\...\Free Window Registry Repair) (Version: - )
GOM Player (HKLM\...\GOM Player) (Version: 2.2.76.5239 - Gretech Corporation)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft .NET Framework 4.6.1 (العربية) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1025) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.10.209.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50906.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools لحزمة اللغة لـ Office Runtime‏ (x86)‏ - ARA (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86) Language Pack - ARA) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 53.0.3 (x86 en-US) (HKLM\...\Mozilla Firefox 53.0.3 (x86 en-US)) (Version: 53.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 53.0.3.6347 - Mozilla)
PrivaZer (HKLM\...\PrivaZer) (Version: 3.0.22.0 - Goversoft LLC)
RogueKiller version 12.11.1.0 (HKLM\...\8B3D7924-ED89-486B-8322-E8594065D5CB_is1) (Version: 12.11.1.0 - Adlice Software)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0015-0401-0000-0000000FF1CE}_Office14.PROPLUS_{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0016-0401-0000-0000000FF1CE}_Office14.PROPLUS_{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0018-0401-0000-0000000FF1CE}_Office14.PROPLUS_{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0019-0401-0000-0000000FF1CE}_Office14.PROPLUS_{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001A-0401-0000-0000000FF1CE}_Office14.PROPLUS_{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001B-0401-0000-0000000FF1CE}_Office14.PROPLUS_{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0401-0000-0000000FF1CE}_Office14.PROPLUS_{00694B53-36C7-472D-9CB1-37BAE02F0E78}) (Version: - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUS_{09A9DF49-DA06-4093-A2FD-F339211E39EA}) (Version: - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUS_{ECC1D579-DC17-4B90-929C-B4A0BB35F7B3}) (Version: - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-002C-0401-0000-0000000FF1CE}_Office14.PROPLUS_{ED827D4A-C39C-4B80-8209-3519EFDC7754}) (Version: - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0044-0401-0000-0000000FF1CE}_Office14.PROPLUS_{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-006E-0401-0000-0000000FF1CE}_Office14.PROPLUS_{29A7BE00-F052-4298-A37C-0AB095772ABC}) (Version: - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-00A1-0401-0000-0000000FF1CE}_Office14.PROPLUS_{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-00BA-0401-0000-0000000FF1CE}_Office14.PROPLUS_{33A03A99-A23F-4EA8-BC72-1C80FF6A1A04}) (Version: - Microsoft) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.2.3 - VideoLAN)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 1790.42 MB
Available physical RAM: 1204.46 MB
Total Virtual: 3580.84 MB
Available Virtual: 2763.09 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:135.13 GB) (Free:105.29 GB) NTFS
2 Drive d: () (Fixed) (Total:97.66 GB) (Free:97.56 GB) NTFS

========================= Users: ========================================

User accounts for \\ABRAR-AL-BARKA

Administrator Guest Ultimate


**** End of log ****
 
How long do you let is sit there while it is stating it is installing.

Have had this happen usually after a Service Pack update and it can take a bit. May not show progression for a bit then for some reason it just zip through.
 
Rustys said:
How long do you let is sit there while it is stating it is installing.

Have had this happen usually after a Service Pack update and it can take a bit. May not show progression for a bit then for some reason it just zip through.
Click to expand...

Thanks Rustys.

It was working properly, but when I installed and run a tool " to clear windows installation updates", that message appears each time I try to open such a Word file.
 
How long have you let it sit there and wait?
ayed said:
I installed and run a tool " to clear windows installation updates"
Click to expand...
That could of been what is causing an issue with word. What tool?

Could be looking for something that was included with the files that were cleared out.

Preform a repair install of the affected software and see if that corrects the issue.
 
As an Administrator, I run CMD and typed : slmgr -rearm, hit Enter and asked me to restart. I did so and again,as Administrator, run the CMD and typed slmgr -ato. It says done successfully
 
ayed said:
As an Administrator, I run CMD and typed : slmgr -rearm, hit Enter and asked me to restart. I did so and again,as Administrator, run the CMD and typed slmgr -ato. It says done successfully
Click to expand...

May I ask why you are running these commands? These commands are used for Windows OS trial reset.
 
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Here is another suggestion if windows back up it activated check to see about putting the system back to prior to before Word acting up.

Before when you used the cleaning program.
 
I have seen similar messages popping-up after the users had performed a repair installation of Windows.

Did you do something to your Windows installation?
 
Rustys said:
You do not.

Repair an Office application

May take a while so if it seem to have stopped let it sit there it will complete.
Click to expand...
Did it and a message appears saying:
" The installation of this product has been corrupted.Run preparation from a CD or DVD or any source to install another original one"

Thank you in advance for your help and follow-up:)
 
Have you tried post # 14?

Did Word come preinstalled or did you install it?

The recovery creation software for some systems allow you to reinstall some programs and not have to do a complete recover of the system.
 
Last edited:
Rustys said:
Have you tried post # 14?

Did Word come preinstalled or did you install it?

The recovery creation software for some systems allow you to reinstall some programs and not have to do a complete recover of the system.
Click to expand...
Yes, I did your post No. 14 and the messages appears saying:
" The installation of this product has been corrupted.Run preparation from a CD or DVD or any source to install another original one"
 
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