Solved Windows7 Updates & Google History Drop Down List

[roger hawke]

I do my updates manually every two weeks.
On the last 3/4 occasions when I have installed updates, the Google History Drop Down list stops working - when I uninstall the updates the drop down list is OK again.
I have spoken to Microsoft - all they say is that updates would not cause this problem!!
Please see attached pic.

Do I install updates and hope the problem eventually sorts itself out, and do without Drop Down list, or keep uninstalling them each time?

 

[veeg]

Hello

Try this update your chrome/google browser 1st and then try your win updates again. I am assuming you are using Chrome.

 

[roger hawke]

vger,
Thanks for response.
Not using Chrome, but IE11

 

[Malnutrition]

Use this tool to reset IE11.
Reboot machine after.
Update.
Test issue.

 

[jmarket]

Are you experiencing this with certain update KBs?

 

[roger hawke]

Hi Guys,
Sequence of events today.
(1) Drop down history working OK.
(2) Reset browser as requested.
(3) Rebooted PC.
(4) Downloaded available updates i.e. KB 3197868 (failed)!! and KB 3197869 (optional).
(5) Rebooted PC
(6) Drop down history not working !!

 

[Rustys]

When you reset the Browser it cleared out the history.
Try it for a bit and let us know if it still happens.

 

[roger hawke]

Rustys,
Definitely not working!

 

[jmarket]

Try installing one update, then waiting a while to see if the issue appears. If not, move to the next one. It appears that Microsoft re-released the KB 3197868 update a few days ago due to bugs. I assume that you're using searches though that search box and not Google.com itself correct?

 

[roger hawke]

jmarket,

Thanks for reply.
No updates currently available.
I use that search box (drop down menu) mainly for ease when it works ! - Not for searching
Obviously I use the main Google search box for new searches.
As I mentioned earlier KB 3197868 failed to installed.
I tried to install from the following site:
https://www.catalog.update.microsoft.com/Search.aspx?q=KB3197868, but screen said that "The update is not applicable to your computer."

 

[veeg]

Any progress roger?

 

[roger hawke]

vger,
Thanks for response.
Still not working.

 

[veeg]

Thanks for the reply..

 

[Rustys]

Have you tried removing and reinstalling the Google ToolBar?

 

[Jelly Bean]

Ok I use FireFox BUT I would assume IE can kind of have the same issues.

Could be Java issue or an Add-on in IE that is possible issue.
Update Java or uninstall Java reinstall.

Are any of the updates Java?

It maybe an Add-on so try disabling add-ons ,uninstall maybe reinstall.
Click Here on how to disable/enable Add-ons.

JB.

 

[gus]

Why not try another browser temporarily and see if the issue persists, say Firefox or Opera.

 

[roger hawke]

Tried uninstalling and reinstalling Google Toolbar - no change.
Tried disabling the addons that were enabled inc. Java - no change - so enabled them again.
Java is up to date.
Tried Firefox - the Googlebar Lite Toolbar works OK. (As far as I know there is no actual Google Toolbar for Firefox??)

 

[Rustys]

Why not set IE to automatically use Google to search?

 

[roger hawke]

Already is.

 

[plodr]

Don't install Optional updates. The one you posted you installed in # 6 is to be avoided
https://www.askwoody.com/2016/avoid...luding-kb-3197869-and-3197875/comment-page-1/

Basically, installing an optional update which is a "preview" of what is to come, makes you a Beta tester for MS.

My four Windows 7 computers have lots of optional updates I've never chosen to install.

You might also try KB 3197867 which is a bundled Security Only update. It includes 8 security fixes outlined here
https://support.microsoft.com/en-us/kb/3197867
and the 64 bit version is 88MB in size.

KB3197868 weighs in at 134MB. MS doesn't specify what those 46 MB of extra updates consist of.