Solved windows update never completes

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nigel cook

PCHF Member
Nov 4, 2016
29
4
56
recently had to start using a vista laptop that hadnt been updated since Feb 2016. Ran windows update - and its never ever completing even if after leaving for day usiing google has evidenced im not an isolated case but cant actually work out the remediation steps

any help possible ?
nigel
 
Welcome to PCHF :)


install (use the direct download) the Tweaking.com - Windows all in one repair tool. Then boot Windows into Safe Mode, (Make Certain To Run This Program As Administrator) then run through the Prescan on step 2 tab. Then skip to step 5 and create a system restore point. Then go to the repair tab...

Notice create a registry backup is ticked by default, so no need to do so in step 5...
upload_2016-10-28_21-31-37-png.688


Now run the program, with the boxes ticked in the picture below.

Click Image Below For Better Resolution.

upload_2016-10-28_21-31-37-png.689


May want to save picture or write down what boxes need ticked, since you will run this in Safe Mode.

Important: Make certain to reboot twice after running this tool!!
 
this is for sure the most detailed response Ive seen - ive not updated since February 2016 having only recently had to go back to Vista. I cant fugure out what steps Im menti to follow for a Vista SP2 32bit seems that all the detals are for 64 bit
 
I don't run Vista and in fact have only seen it close up twice while helping a senior citizen. I do get a paid newsletter called WindowsSecrets. A reader wrote in complaining he had no updates since April. The editor of the newsletter also has two computers running Vista in his home and when he checked, he discovered that these computers had no received updates since April either. I mention all this because I'm helping a poster in another forum who hasn't gotten updates since February. We are almost done updating his computer.

First double check that you have these 2 updates installed because they are supposed to speed up checking for updates: KB3145739 and KB3153199. If not, you can download and install manually. Before you attempt to install any update manually, set Windows update to NEVER and reboot. If you don't do this, when the update tries to install, it can run for hours. If you turn check for updates off and reboot, the update will attempt to check but will stop after a minute or two and ask if you want to install the update.

The links are from a non-IE browser. If you need these updates and use IE, I will post those links.
3145739 32 bit is 2nd item
http://www.catalog.update.microsoft.com/Search.aspx?q=KB3145739

3153199 32 bit is 4th item
http://www.catalog.update.microsoft.com/Search.aspx?q=KB3145739
 
  • Like
Reactions: gus and jmarket
Are the date and time showing correctly?
Look and see if this is listed in your update list KB3191203 as being successful. If not Download to you desktop and install.

NOTE:
Disable Automatic Updates prior to install.
 
Out of curiosity lets see what security is on your machine, sometimes certain software will agitate windows update...

Speccy Scan.

  • Please go here and download Speccy.
  • Install and run the program.
  • Upon Completion:
  • Hit File
  • Publish Snap Shot
  • A link will appear, post that link.



Please download MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

Security Check Scan.

  • Download Security Check to your desktop.
  • Right click it run as administrator.
  • When the program completes, the tool will automatically open a log file.
  • Please post that log here in your next post.
 
  • Like
Reactions: gus
http://speccy.piriform.com/results/R2s0nzpVwOofNHRNOYK1G6E

filles uploaded

MiniToolBox by Farbar Version: 17-06-2016
Ran by Eileen (administrator) on 05-11-2016 at 19:55:27
Running from "C:\Users\Eileen\Downloads"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Model: Satellite L300 Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
127.0.0.1 localhost
========================= IP Configuration: ================================

Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Eileen-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
Physical Address. . . . . . . . . : 00-21-63-79-7F-FA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2a02:c7f:160b:b100:cd6c:7c14:5f2a:421e(Preferred)
IPv6 Address. . . . . . . . . . . : fdfc:51bb:dcb0:0:cd6c:7c14:5f2a:421e(Preferred)
Temporary IPv6 Address. . . . . . : 2a02:c7f:160b:b100:a812:46d1:5456:748f(Preferred)
Temporary IPv6 Address. . . . . . : fdfc:51bb:dcb0:0:a812:46d1:5456:748f(Preferred)
Link-local IPv6 Address . . . . . : fe80::cd6c:7c14:5f2a:421e%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.39(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 05 November 2016 19:09:30
Lease Expires . . . . . . . . . . : 06 November 2016 19:09:30
Default Gateway . . . . . . . . . : fe80::c23e:fff:fec7:cb54%11
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 201335139
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-A4-BD-85-00-1E-33-6E-B9-F0
DNS Servers . . . . . . . . . . . : fdfc:51bb:dcb0:0:c23e:fff:fec7:cb54
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-1E-33-6E-B9-F0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.lan
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : isatap.Home
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: fdfc:51bb:dcb0:0:c23e:fff:fec7:cb54

Name: google.com
Addresses: 2a00:1450:4009:808::200e
216.58.208.174



Pinging google.com [2a00:1450:4009:808::200e] from 2a02:c7f:160b:b100:a812:46d1:5456:748f with 32 bytes of data:

Reply from 2a00:1450:4009:808::200e: time=18ms

Reply from 2a00:1450:4009:808::200e: time=16ms



Ping statistics for 2a00:1450:4009:808::200e:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 16ms, Maximum = 18ms, Average = 17ms

Server: UnKnown
Address: fdfc:51bb:dcb0:0:c23e:fff:fec7:cb54

Name: yahoo.com
Addresses: 2001:4998:58:c02::a9
2001:4998:44:204::a7
2001:4998:c:a06::2:4008
98.139.183.24
98.138.253.109
206.190.36.45



Pinging yahoo.com [2001:4998:58:c02::a9] from 2a02:c7f:160b:b100:a812:46d1:5456:748f with 32 bytes of data:

Reply from 2001:4998:58:c02::a9: time=91ms

Reply from 2001:4998:58:c02::a9: time=92ms



Ping statistics for 2001:4998:58:c02::a9:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 91ms, Maximum = 92ms, Average = 91ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
11 ...00 21 63 79 7f fa ...... Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
10 ...00 1e 33 6e b9 f0 ...... Realtek PCIe FE Family Controller
1 ........................... Software Loopback Interface 1
13 ...00 00 00 00 00 00 00 e0 isatap.lan
12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
14 ...00 00 00 00 00 00 00 e0 isatap.Home
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.39 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.39 281
192.168.0.39 255.255.255.255 On-link 192.168.0.39 281
192.168.0.255 255.255.255.255 On-link 192.168.0.39 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.39 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.39 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
11 281 ::/0 fe80::c23e:fff:fec7:cb54
1 306 ::1/128 On-link
11 33 2a02:c7f:160b:b100::/64 On-link
11 281 2a02:c7f:160b:b100:a812:46d1:5456:748f/128
On-link
11 281 2a02:c7f:160b:b100:cd6c:7c14:5f2a:421e/128
On-link
11 33 fdfc:51bb:dcb0::/64 On-link
11 281 fdfc:51bb:dcb0:0:a812:46d1:5456:748f/128
On-link
11 281 fdfc:51bb:dcb0:0:cd6c:7c14:5f2a:421e/128
On-link
11 281 fe80::/64 On-link
11 281 fe80::cd6c:7c14:5f2a:421e/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48640] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\vsocklib.dll [File not found] ()
Catalog9 12 C:\Windows\system32\vsocklib.dll [File not found] ()
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/05/2016 07:51:26 PM) (Source: Perflib) (User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

Error: (11/05/2016 06:17:01 PM) (Source: System Restore) (User: )
Description: Failed to create restore point on volume (Process = C:\Windows\servicing\TrustedInstaller.exe; Descripton = Windows Modules Installer; Hr = 0x8000ffff).

Error: (11/05/2016 06:17:01 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154.


Operation:
Gathering Writer Data
Executing Asynchronous Operation

Context:
Execution Context: Requestor
Current State: GatherWriterMetadata

Error: (11/05/2016 06:17:01 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The VSS event class is not registered. This will prevent any
VSS writers from receiving events. This may be caused due to a setup failure or as a result of an
application's installer or uninstaller.


Operation:
Gathering Writer Data
Executing Asynchronous Operation

Context:
Execution Context: Requestor
Current State: GatherWriterMetadata

Error: (11/05/2016 06:16:52 PM) (Source: System Restore) (User: )
Description: Failed to create restore point on volume (Process = C:\Windows\system32\svchost.exe -k netsvcs; Descripton = Windows Update; Hr = 0x8000ffff).

Error: (11/05/2016 06:16:51 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154.


Operation:
Gathering Writer Data
Executing Asynchronous Operation

Context:
Execution Context: Requestor
Current State: GatherWriterMetadata

Error: (11/05/2016 06:16:51 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The VSS event class is not registered. This will prevent any
VSS writers from receiving events. This may be caused due to a setup failure or as a result of an
application's installer or uninstaller.


Operation:
Gathering Writer Data
Executing Asynchronous Operation

Context:
Execution Context: Requestor
Current State: GatherWriterMetadata

Error: (11/05/2016 06:10:55 PM) (Source: System Restore) (User: )
Description: Failed to create restore point on volume (Process = C:\Windows\servicing\TrustedInstaller.exe; Descripton = Windows Modules Installer; Hr = 0x8000ffff).

Error: (11/05/2016 06:10:55 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154.


Operation:
Gathering Writer Data
Executing Asynchronous Operation

Context:
Execution Context: Requestor
Current State: GatherWriterMetadata

Error: (11/05/2016 06:10:55 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The VSS event class is not registered. This will prevent any
VSS writers from receiving events. This may be caused due to a setup failure or as a result of an
application's installer or uninstaller.


Operation:
Gathering Writer Data
Executing Asynchronous Operation

Context:
Execution Context: Requestor
Current State: GatherWriterMetadata


System errors:
=============
Error: (11/05/2016 07:11:34 PM) (Source: Service Control Manager) (User: )
Description: Notebook Performance Tuning Service (TEMPRO)1

Error: (11/05/2016 07:07:30 PM) (Source: DCOM) (User: )
Description: {D085A4AB-CAB1-4729-9DF8-FCEEDDBD19E4}

Error: (11/05/2016 07:07:28 PM) (Source: DCOM) (User: )
Description: {C2BFE331-6739-4270-86C9-493D9A04CD38}

Error: (11/05/2016 07:06:44 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/05/2016 06:22:39 PM) (Source: Service Control Manager) (User: )
Description: Notebook Performance Tuning Service (TEMPRO)1

Error: (11/05/2016 06:16:09 PM) (Source: Service Control Manager) (User: )
Description: Notebook Performance Tuning Service (TEMPRO)1

Error: (11/05/2016 06:09:33 PM) (Source: Service Control Manager) (User: )
Description: Notebook Performance Tuning Service (TEMPRO)1

Error: (11/05/2016 06:01:06 PM) (Source: Service Control Manager) (User: )
Description: Notebook Performance Tuning Service (TEMPRO)1

Error: (11/05/2016 05:58:35 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 17:57:23 on 05/11/2016 was unexpected.

Error: (11/05/2016 01:19:02 PM) (Source: Service Control Manager) (User: )
Description: 30000Notebook Performance Tuning Service (TEMPRO)


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
Date: 2015-01-11 20:39:12.898
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2015-01-11 20:39:11.852
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2015-01-11 20:39:11.021
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2015-01-11 20:39:10.199
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2015-01-11 20:39:08.821
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

Date: 2015-01-11 20:39:07.846
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

Date: 2015-01-11 20:39:06.984
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

Date: 2015-01-11 20:39:05.997
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

Date: 2015-01-11 20:39:01.059
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2015-01-11 20:38:59.891
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Activation Assistant for the 2007 Microsoft Office suites (HKLM\...\{65DA2EC9-0642-47E9-AAE2-B5267AA14D75}) (Version: 1.0 - Microsoft Corporation) Hidden
Activation Assistant for the 2007 Microsoft Office suites (HKLM\...\Activation Assistant for the 2007 Microsoft Office suites) (Version: - Microsoft Corporation)
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742) (HKLM\...\{6846389C-BAC0-4374-808E-B120F86AF5D7}) (Version: 8.1.2 - Adobe Systems, Inc) Hidden
Adobe Flash Player 23 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 23.0.0.205 - Adobe Systems Incorporated)
Adobe Flash Player 23 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 23.0.0.205 - Adobe Systems Incorporated)
Adobe Reader 8.1.2 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A81200000003}) (Version: 8.1.2 - Adobe Systems Incorporated)
Avast Free Antivirus (HKLM\...\Avast) (Version: 12.3.2280 - AVAST Software)
Camera Assistant Software for Toshiba (HKLM\...\{37C866E4-AA67-4725-9E95-A39968DD7960}) (Version: 1.7.193.0508L - Chicony Electronics Co.,Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 5.23 - Piriform)
CD/DVD Drive Acoustic Silencer (HKLM\...\{9FE35071-CAB2-4E79-93E7-BFC6A2DC5C5D}) (Version: 2.02.03 - TOSHIBA)
Citrix Authentication Manager (HKLM\...\{D2D3391C-150F-455F-8A90-A09A3C038710}) (Version: 6.0.0.2457 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HDX Flash Redirection) (HKLM\...\{382D96CA-9A35-42B5-8D7A-4C486839EF98}) (Version: 14.2.0.10 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HKLM\...\CitrixOnlinePluginPackWeb) (Version: 14.2.0.10 - Citrix Systems, Inc.)
Citrix Receiver Inside (HKLM\...\{F28B0BE3-C022-434B-975D-9AEF61352A2A}) (Version: 4.2.0.32522 - Citrix Systems, Inc.) Hidden
Citrix Receiver Updater (HKLM\...\{0EE23957-0BA5-48F3-AFAF-912C35815723}) (Version: 4.2.0.32521 - Citrix Systems, Inc.) Hidden
Citrix Receiver(Aero) (HKLM\...\{1A8D40F8-C54A-4CF5-9F3D-3AB231F946F2}) (Version: 14.2.0.10 - Citrix Systems, Inc.) Hidden
Citrix Receiver(DV) (HKLM\...\{14BF9858-4B14-4F18-8605-B8ABEC608022}) (Version: 14.2.0.10 - Citrix Systems, Inc.) Hidden
Citrix Receiver(USB) (HKLM\...\{0F045DBA-70D7-4579-AE65-2755C2A4710A}) (Version: 14.2.0.10 - Citrix Systems, Inc.) Hidden
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DVD MovieFactory for TOSHIBA (HKLM\...\{F214EAA4-A069-4BAF-9DA4-4DB8BEEDE485}) (Version: 5.51 - Ulead Systems, Inc.)
Google Chrome (HKLM\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Intel(R) Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: - Intel Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version: - Intel Corporation)
Java 8 Update 111 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F32180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.111.14 - Oracle Corporation) Hidden
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version: - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Automated Troubleshooting Services Shim (HKLM\...\{c9920352-04e6-469d-bab8-e2b9c7c75415}.sdb) (Version: - )
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MSXML 4.0 SP2 (KB941833) (HKLM\...\{C523D256-313D-4866-B36A-F3DE528246EF}) (Version: 4.20.9849.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
OGA Notifier 2.0.0048.0 (HKLM\...\{B2544A03-10D0-4E5E-BA69-0362FFC20D18}) (Version: 2.0.0048.0 - Microsoft Corporation) Hidden
Online Plug-in (HKLM\...\{247D1CC0-7A71-4ADB-948F-E8703F0B44FB}) (Version: 14.2.0.10 - Citrix Systems, Inc.) Hidden
OVT Scanner X86 (HKLM\...\{6B566EFE-DC1D-471F-93DD-84832663F140}) (Version: 1.00.0000 - OVT)
Realtek 8169 8168 8101E 8102E Ethernet Driver (HKLM\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0000 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5599 - Realtek Semiconductor Corp.)
REALTEK RTL8187B Wireless LAN Driver (HKLM\...\{895722FE-25FE-4854-95AC-B0C42F9DBEDA}) (Version: Package:1.00.0026 Driver:6.1116.1226.2007 - )
Realtek USB 2.0 Card Reader (HKLM\...\{DC24971E-1946-445D-8A82-CE685433FA7D}) (Version: - Realtek Semiconductor Corp.)
Realtek WiFi Protected Setup Library (HKLM\...\{02CA24DD-C8B0-4280-BE53-7862869C2EB1}) (Version: Package:1.00.0026 - REALTEK Semiconductor Corp.)
SafeZone Stable 1.48.2066.120 (HKLM\...\SafeZone 1.48.2066.120) (Version: 1.48.2066.120 - Avast Software) Hidden
Self-service Plug-in (HKLM\...\{C787BD95-A1B0-40DF-864F-E75182E828AC}) (Version: 4.2.0.2495 - Citrix Systems, Inc.) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 11.2.4.0 - Synaptics)
TOSHIBA Assist (HKLM\...\{12B3A009-A080-4619-9A2A-C6DB151D8D67}) (Version: 2.01.08 - TOSHIBA)
TOSHIBA ConfigFree (HKLM\...\{0D5D0BEE-FBA9-4928-A50D-6CDFAB827755}) (Version: 7.2.20 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.0.1.3 - TOSHIBA Corporation)
TOSHIBA DVD PLAYER (HKLM\...\{6C5F3BDC-0A1B-4436-A696-5939629D5C31}) (Version: 1.31.14 - TOSHIBA Corporation)
TOSHIBA Extended Tiles for Windows Mobility Center (HKLM\...\InstallShield_{617C36FD-0CBE-4600-84B2-441CEB12FADF}) (Version: 1.01.00 - TOSHIBA Corporation)
TOSHIBA Face Recognition (HKLM\...\InstallShield_{C730E42C-935A-45BB-A0C5-37E5234D111B}) (Version: 2.0.2.32 - TOSHIBA)
TOSHIBA Hardware Setup (HKLM\...\{2883F6F5-0509-43F3-868C-D50330DD9DD3}) (Version: 2.00.08 - )
TOSHIBA Manuals (HKLM\...\{E7271ABF-69D3-4E9D-AA0A-2DE34C10A93D}) (Version: 7.40 - TOSHIBA)
Toshiba Online Product Information (HKLM\...\{2290A680-4083-410A-ADCC-7092C67FC052}) (Version: 1.00.0012 - TOSHIBA)
TOSHIBA Recovery Disc Creator (HKLM\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.0.0.1b - TOSHIBA Corporation)
TOSHIBA Software Modem (HKLM\...\TOSHIBA Software Modem) (Version: 2.1.77 (SM2177ALD04) - Agere Systems)
TOSHIBA Supervisor Password (HKLM\...\{4B1E87C3-00DE-4898-8E39-E390AAEF2391}) (Version: 2.00.04 - )
Toshiba TEMPRO (HKLM\...\{0D8E81A5-B61C-4360-910C-A738FD1B220A}) (Version: 2.31 - Toshiba Europe GmbH)
TOSHIBA Value Added Package (HKLM\...\InstallShield_{FEDD27A0-B306-45EF-BF58-B527406B42C8}) (Version: 1.1.24 - TOSHIBA Corporation)
TRDCReminder (HKLM\...\{773970F1-5EBA-4474-ADEE-1EA3B0A59492}) (Version: 1.00.0015 - TOSHIBA) Hidden
TRDCReminder (HKLM\...\InstallShield_{773970F1-5EBA-4474-ADEE-1EA3B0A59492}) (Version: 1.00.0015 - TOSHIBA)
TRORDCLauncher (HKLM\...\{E65C7D8E-186D-484B-BEA8-DEF0331CE600}) (Version: 1.0.0.1 - TOSHIBA) Hidden
TRORDCLauncher (HKLM\...\InstallShield_{E65C7D8E-186D-484B-BEA8-DEF0331CE600}) (Version: 1.0.0.1 - TOSHIBA)
Uninstall OVT Scanner (HKLM\...\OVT Scanner) (Version: - )
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)
Windows Media Encoder 9 Series (HKLM\...\Windows Media Encoder 9) (Version: - )

========================= Devices: ================================

Name: Lenovo TAB 2 A10-30
Description: Lenovo TB2-X30F
Class Guid: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Manufacturer: LENOVO
Service: WUDFRd
Device ID: USB\VID_17EF&PID_7948&MI_00\6&14C36444&0&0000
Problem: : Windows cannot initialize the device driver for this hardware. (Code 37)
Resolution: The driver returned failure from its DriverEntry routine. Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.


========================= Memory info: ===================================

Percentage of memory in use: 77%
Total physical RAM: 1915.26 MB
Available physical RAM: 437.56 MB
Total Virtual: 4083.66 MB
Available Virtual: 2444.22 MB

========================= Partitions: =====================================

1 Drive c: (Vista) (Fixed) (Total:74.37 GB) (Free:14.59 GB) NTFS
3 Drive e: (Data) (Fixed) (Total:73.21 GB) (Free:67.51 GB) NTFS

========================= Users: ========================================

User accounts for \\EILEEN-PC

Administrator Eileen Guest


**** End of log ****


SecurityCheck by glax24 & Severnyj v.1.4.0.46 [22.09.16]
WebSite: www.safezone.cc
DateLog: 05.11.2016 19:56:50
Path starting: C:\Users\Eileen\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe
Log directory: C:\SecurityCheck\
IsAdmin: True
User: Eileen
VersionXML: 3.48is-30.10.2016
___________________________________________________________________________

Windows Vista(6.0.6002) Service Pack 2 (x86) HomePremium Lang: English(0409)
Installation date OS: 06.11.2008 14:59:48
LicenseStatus: Windows(TM) Vista, HomePremium edition The machine is permanently activated.
Boot Mode: Normal
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
SystemDrive: C: FS: [NTFS] Capacity: [74.4 Gb] Used: [59.8 Gb] Free: [14.6 Gb]
------------------------------- [ Windows ] -------------------------------
Internet Explorer 9.0.8112.16421 Warning! Download Update
Online installation. Last version available when Windows update is enabled throught the Internet.
Never check for updates
Windows Update (wuauserv) - The service is running
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
Terminal Services (TermService) - The service is running
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
------------------------------ [ MS Office ] ------------------------------
Microsoft Office 2007 v.12.0.6612.1000
---------------------------- [ Antivirus_WMI ] ----------------------------
Avast Antivirus (enabled and up to date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Firewall (MpsSvc) - The service is running
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Windows Defender (disabled)
Avast Antivirus (enabled and up to date)
---------------------- [ AntiVirusFirewallInstall ] -----------------------
Avast Free Antivirus v.12.3.2280
--------------------------- [ OtherUtilities ] ----------------------------
Microsoft Silverlight v.5.1.50901.0
-------------------------------- [ Java ] ---------------------------------
Java 8 Update 111 v.8.0.1110.14 Warning! Download Update
Uninstall old version and install new one (jre-8u112-windows-i586.exe).
--------------------------- [ AdobeProduction ] ---------------------------
Adobe Flash Player 23 ActiveX v.23.0.0.205
Adobe Flash Player 23 NPAPI v.23.0.0.205
Adobe Reader 8.1.2 v.8.1.2 Warning! This software is no longer supported. Please uninstall it and use Adobe Reader XI or Adobe Acrobat Reader DC.
------------------------------- [ Browser ] -------------------------------
Google Chrome v.49.0.2623.112 Warning! Download Update
--------------------------- [ RunningProcess ] ----------------------------
C:\Program Files\Google\Chrome\Application\chrome.exe v.49.0.2623.112
------------------ [ AntivirusFirewallProcessServices ] -------------------
Avast Antivirus (avast! Antivirus) - The service is running
C:\Program Files\AVAST Software\Avast\AvastSvc.exe v.12.3.3154.0
C:\Program Files\AVAST Software\Avast\avastui.exe v.12.3.3154.21
McAfee Security Scan Component Host Service (McComponentHostService) - The service has stopped
Windows Defender (WinDefend) - The service has stopped
----------------------------- [ End of Log ] ------------------------------
 

Attachments

Uninstall these programs with Geek Uninstaller.

Avast Free Antivirus (HKLM\...\Avast) (Version: 12.3.2280 - AVAST Software)
TOSHIBA Assist (HKLM\...\{12B3A009-A080-4619-9A2A-C6DB151D8D67}) (Version: 2.01.08 - TOSHIBA)
TOSHIBA ConfigFree (HKLM\...\{0D5D0BEE-FBA9-4928-A50D-6CDFAB827755}) (Version: 7.2.20 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.0.1.3 - TOSHIBA Corporation)
TOSHIBA DVD PLAYER (HKLM\...\{6C5F3BDC-0A1B-4436-A696-5939629D5C31}) (Version: 1.31.14 - TOSHIBA Corporation)
TOSHIBA Extended Tiles for Windows Mobility Center (HKLM\...\InstallShield_{617C36FD-0CBE-4600-84B2-441CEB12FADF}) (Version: 1.01.00 - TOSHIBA Corporation)
TOSHIBA Face Recognition (HKLM\...\InstallShield_{C730E42C-935A-45BB-A0C5-37E5234D111B}) (Version: 2.0.2.32 - TOSHIBA)
TOSHIBA Hardware Setup (HKLM\...\{2883F6F5-0509-43F3-868C-D50330DD9DD3}) (Version: 2.00.08 - )
TOSHIBA Manuals (HKLM\...\{E7271ABF-69D3-4E9D-AA0A-2DE34C10A93D}) (Version: 7.40 - TOSHIBA)
Toshiba Online Product Information (HKLM\...\{2290A680-4083-410A-ADCC-7092C67FC052}) (Version: 1.00.0012 - TOSHIBA)
TOSHIBA Recovery Disc Creator (HKLM\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.0.0.1b - TOSHIBA Corporation)
TOSHIBA Software Modem (HKLM\...\TOSHIBA Software Modem) (Version: 2.1.77 (SM2177ALD04) - Agere Systems)
TOSHIBA Supervisor Password (HKLM\...\{4B1E87C3-00DE-4898-8E39-E390AAEF2391}) (Version: 2.00.04 - )
Toshiba TEMPRO (HKLM\...\{0D8E81A5-B61C-4360-910C-A738FD1B220A}) (Version: 2.31 - Toshiba Europe GmbH)
TOSHIBA Value Added Package (HKLM\...\InstallShield_{FEDD27A0-B306-45EF-BF58-B527406B42C8}) (Version: 1.1.24 - TOSHIBA Corporation)

Reset your TCPIP stack by running the commands below one at a time hitting enter after each, rebooting the machine at the end. Or open notepad and copy and paste the commands, then save the file to your desktop as ResetTCP/IP.bat then right click run as admin on the batch file and then reboot after it completes.

netsh advfirewall reset
netsh advfirewall set allprofiles state ON
ipconfig /flushdns
netsh winsock reset catalog
netsh int ip reset c:\resetlog.txt
ipconfig /release
ipconfig /renew
netsh int ipv4 reset
netsh int ipv6 reset

Make sure all programs are up to date with PatchMYPC & Secpod Saner
 
If you are unable to get updates to run, then it might be a good idea to install 360 Total Security, this antivirus solution will also provide the latest security updates from microsoft it will patch your pc the same as updates do. :)
 
thanks - will try update tomorrow getting late here. Is 360 total security the recommended anti virus as opposed to Avast which i had ?
 
nigel cook said:
. Is 360 total security the recommended anti virus as opposed to Avast which i had ?
Click to expand...


Yes, and with your machine only having 2 gigs of ram, it will even help speed it up with the speed up scan, you can speed up patch and be very well protected with this antivirus. I have found it to be very effective in my malware testing....
 
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