Windows not responding need help.

[ElBarouch]

Hi guys,

I built my own gaming PC, but I'm experiencing some problems. I installed Windows 11 via USB, and after installation, everything works fine. However, after a couple of hours, all of a sudden, my Windows is not responding to anything; it just won't work. It's not frozen, but it won't respond. So, I did a factory reset, and after that, it was fine again for a couple of hours. The same problem occurred again. Now, I thought maybe it's a Windows 11 issue, so I decided to do a Windows 10 installation, but I still face the same problem. It's fine for a couple of hours, and then my Windows stops responding. I don't know what to do anymore. I tried to look it up but can't find answers on the internet. Could it be a hardware issue since it occurs on both OS, Windows 11 and Windows 10? I hope you can help me out with this.

Parts list:

Corsair RM750e V2 PSU / PC voeding AMD Ryzen 5 7600 Processor MSI B650 GAMING PLUS WIFI moederbord Corsair DDR5 Vengeance RGB 2x16GB 6000 Sapphire PULSE AMD RADEON RX 7800 XT GAMING 16GB Kingston NV2 1TB M.2 SSD

 

[phillpower2]

I installed Windows 11 via USB, and after installation,

After installing Windows, did you install the system drivers and starting with the chipset drivers first.

Regarding your list of parts, we can see a compatibility issue there.

The RAM is not appropriate for your CPU, AMD state here up to 5200MHz/MT/s and if you have EXPO/XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC will become unstable.

As a starting point;

Restore the MBs default factory settings in the BIOS, they are sometimes listed as one of the following " factory defaults" "most stable" or on newer boards "optimized" please note that if you have both the "most stable" and the "optimized" options in the BIOS you should choose the most stable" option as in this instance the "optimized" settings are a form of overclocking that can cause instability.

Save the new settings, exit the BIOS, restart the computer, test by using the computer as you normally would, post back with an update once you have done this.

In addition to the above;

You should also make sure that the Windows Power Plan is set to Balanced and not High Performance or Ryzen Balanced.

Something to keep in mind for the future, a CPU must be compatible with a MB whereas the RAM has to be compatible with both the CPU and the MB, this because a MB can be compatible with faster CPUs than the one in your list of parts and MB manufacturers often state RAM speeds that far exceed that which any compatible CPU in the board can handle.

 

[ElBarouch]

Hi, first of all thanks for replying! But my RAM isnt running on 6000mhz it is running on 4800 mhz. Is it possible that the m.2 ssd is the problem? I really appreciate you for commenting.

 

[ElBarouch]

Forgot to mention yes i only did the msi utility drivers installation.

 

[phillpower2]

But my RAM isnt running on 6000mhz it is running on 4800 mhz.

We had no way of knowing this because you told us that your RAM was;

Corsair DDR5 Vengeance RGB 2x16GB 6000

As a starting point;

Restore the MBs default factory settings in the BIOS, they are sometimes listed as one of the following " factory defaults" "most stable" or on newer boards "optimized" please note that if you have both the "most stable" and the "optimized" options in the BIOS you should choose the most stable" option as in this instance the "optimized" settings are a form of overclocking that can cause instability.

Save the new settings, exit the BIOS, restart the computer, test by using the computer as you normally would, post back with an update once you have done this.

In addition to the above;

You should also make sure that the Windows Power Plan is set to Balanced and not High Performance or Ryzen Balanced.

Did you do each of the above as was requested before posting back.

 

[Bruce]

@ElBarouch - where we at?